三．完型填空（30分）
Mrs. Smith had a 36in a factory. She swept the floor. She was a very strong old 37. She lived on the top 38of a tall building.
One day 39 work she fell over and 40 her leg. The doctor was 41. He put her leg in plaster (石膏).
"How long do I  42to carry this 43around with me. Doctor?" asked Mrs. Smith.
"44 two months," replied the doctor. "45I will come and take the plaster 46. But 47 then you can not climb up and down stairs 48 do hard work."
49 the end of two months the doctor came again. "Can I climb up and down stairs now. Doctor?" asked Mrs. Smith.
"I think 50." said the doctor.
"Well, I’m very glad to51that." Said Mrs. Smith. "I‘m beginning to feel rather 52. You said I couldn’t climb up and down stairs. The only 53 way into my room was 54 the drainpipe. And that was 55 work, you know."
36.   A.work       B.job        C.doctor       D.home
37.    A.boss       B.lady       C.wife        D.assistant
38.    A.floor       B.ground     C.room        D.office
39.    A.from       B.for         C.on          D.at
40.    A.hit        B.beat        C.hurt         D.broke
41    .A.called out   B.taken       C.sent for      D.asked
42.    A.have       B.want        C.hope        D.force
43    .A.foot        B.leg         C.weight      D.medicine
44.    A.over        B.through     C.around      D.round
45.    A.And         B.Then      C.So          D.As
46.    A.down        B.away      C.out          D.off
47.    A.till          B.by         C.since        D.even
48.    A.not          B.also       C.or           D.end
49.    A.In          B.At        C.On          D.By
50.    A.can          B.not        C.it           D.so
51.    A.see          B.listen      C.hear         D.find
52.    A.tired         B.angry      C.hungry      D.happy
53.    A.other         B.another    C.one        D.a
54.    A.through       B.by        C.on          D.in
55.    A.easy          B.happy     C.hard        D.terrible

C
Will it matter if you don’t take your breakfast?A short time ago,a test was given in the United States.People of different ages from 12 to 83 were asked to have a test.During the test,these people were given all kinds of breakfasts,and sometimes they got no breakfast at all.Scientists wanted to see how well their body worked when they had eaten different kinds of breakfasts.
The results show that if he or she eats a right breakfast,he or she will work better than if he or she has no breakfast.If a student has fruit,eggs,bread and milk before going to school,he will learn more quickly and listen more carefully in class.
The result is opposite to what some people think.Having no breakfast will not help you lose weight.This is because people become so hungry at noon that they eat too much for lunch.They will gain weight instead of losing it.You will lose more weight if you reduce your other meals.
64.During the test,the people were given          .
A.no breakfast at all   B.very rich breakfast
C.different foods or sometimes none   D.little food for breakfast
65.The results show that          .
A.breakfast has little to do with a person’s work
B.breakfast has a great effect on work and studies
C.a person will work better if he only was fruit and milk
D.girl students should have less for breakfast
66.Which of the following is NOT true?
A.It is bad for your health to have no breakfast
B.Too little for breakfast and too much for lunch may make you fatter
C.If you don’t eat much for lunch and supper,you may lose weight
D.The more breakfast you have,the more quickly you’ll learn in class

Although I love my life ,it hasn't been a lot of fun as I've been ill for 28 years
Music has always been a great love of mine and ,in my 20s,when my_21_was move manageable ,I  22  ten years as a professional singer in restaurant .playing and singing falk songs.  23 that was years ago and times have changed . __24__ I live with my mother on a country farm .
Two years ago,I decided that I would need to love some kind of extra work to _25_ my disability pension (残疾抚恤金）._26_ I needed to sleep in afternoons.I was limited in my  _27_I decided that I would consider    28     to singing in restaurants.
My family are all musicians ,so I was _29 when I went into our local music store .I explained that I waned to sing again but using  recurded knraoke music I knew that discs were very expensive and I really didn't have a lot of  _30 to get started ,And    31    you find only three to four songs out of ten on a disc that you can __32__use.
When I told the owner of the shop about my    33  ,he gave me a long use the gave me a long ,thoughtful  __34__.
“This means a lot to you , doesn't it ?"be said . “Come with me.”
He led me    35  the crowded shop and to a bench with a large professional karaoke box on it. He placed his large hand   36  on his treasure and said . “I have 800 karaoke songs in here. You can take your   37    and I´ll record them for you .That should get you started.”
I  38   . Thanking him, I made a time with him to listen to all the songs and choose   39  that I could sing . I have come full circle with his help.
His   40  still warms my heart and makes me do just that bit extra , which I have the chance.
【小题1】 

(B)
You might wonder how killer whales are trained and how they learned to perform and (11) their trainer's instructions . The system developed (12) David Butcher, the trainer at Sea World, depends on the (13) that the whales like to have lots of attention . So the trainers (14) the animals lots of attention when they do ( 15 ) they are supposed to and just ( 16 ) pay any attention at all when they (17) . This method has been a great (18) .
Mr Butcher's dream is to help (19) down communication barriers so much that ( 20 ) and animals understand each other (21) . The birth of whales was a (22) in this direction. They are first killer whales to grow up ( 23 ) people. The killer whales have learned (24) people and the other killer whales, and the trainers have learned ( 25 ) about these clever funny - looking animals of the sea .
[    ]11．A．act   B．follow  C．play   D．listen
[    ]12．A．with   B．to   C．from   D．by
[    ]13．A．idea   B．plan  C．demand   D．feeling
[    ]14．A．draw   B．give  C．attract  D．call
[    ]15．A．that   B．which  C．all which   D．what
[    ]16．A．don' t    B．can't  C．have to   D．couldn't
[    ]17．A．do   B．don' t   C．play    D．act
[    ]18．A．correctness   B．success C．truth    D．interest
[    ]19．A．put  B．let   C．turn   D．break
[    ]20．A．he   B．people   C．whales   D．Mr Butcher
[    ]21．A．good    B．clear   C．better   D．right
[    ]22．A．station   B．stop   C．step   D．foot
[    ]23．A．by   B．from   C．like   D．with
[    ]24．A．about      B．on    C．from      D．same
[    ]25．A．from     B．so   C．more  D．same

High-quality customer service is preached(宣扬) by many, but actually keeping customers happy is easier said than done.
Shoppers seldom complain to the manager or owner of retail store, but instead will alert their friends, relatives, co-workers, strangers and anyone who will listen.
Store managers are often the last to hear complaints, and often find out only when their regular customers decide to frequent their competitors, according to a study jointly conducted by Verde group and Wharton school.
“Storytelling hurts retailers and entertains consumers.” Said Paula Courtney, president of the Verde group. “The store loses the customer, but the shopper must also find a replacement.”
On average, every unhappy customer will complain to at least four other, and will no longer visit the specific store for every dissatisfied customer, a store will lose up to three more due to negative reviews. The resulting “snowball effect” can be disastrous to retailers.
According to the research, shoppers who purchased clothing encountered the most problems. Ranked second and third were grocery and electronics customers.
The most common complaints include filled parking lots, cluttered(塞满了的) shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople.
During peak shopping hours, some retailers solved the parking problems by getting moonlighting local police to work as parking attendants. Some hired flag wavers to direct customers to empty peaking spaces. This guidance got rid of the need for customers to circle the parking lot endlessly, and avoided confrontation between those eyeing the same parking space.
Retailers can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions. Most importantly, salespeople should be diplomatic and polite with angry customers.
“Retailers who’re responsive and friendly are more likely to smooth over issues than those who aren’t so friendly.” Said professor Stephen Hoch. “Maybe something as simple as a greeter at the store entrance would help.”
Customers can also improve future shopping experiences by filing complaints to the retailer, instead of complaining to the rest of the world. Retailers are hard-pressed to improve when they have no idea what is wrong.
【小题1】Why are store managers often the last to hear complaints?