第二部分：语言知识及运用   第一节完形填空 (共10小题；每小题2分，满分20分)

As waiters, we deal with customers every day and when something goes wrong, somehow we have the ability to keep on going．It’s our responsibility to  16  the customer．   

I remember my first waiter job was at a fine restaurant. One afternoon，the manager informed all the cooks and waiters that a VIP group were coming for lunch. The group were  17  VIPs in the city’s fashion industry．

After the group arrived and got  18  comfortably, drinks were ordered. Normally, the head waiter would be in charge of wine service. However, the manager asked me to serve that afternoon. I had never done wine service, nor had l ever served a group of twelve．

I arranged 12 wine glasses on the tray and went to the table. As I set one of the glasses in front of the first customer, somehow I had  19  my grip and six glasses fell on top of a young woman, and then to the floor and lay in pieces. I felt frightened and my face turned red. I apologized many times to the woman and to the rest of the group． 

Quickly, the manager  20  my aid and helped in the clean-up and sent out their drinks right away. I didn’t understand why, but the group were forgiving me and the young woman  21  informed me it was OK.

My manager pulled me to the side and said, “If you know why an accident happened, learn from it and move on. You still have a table to serve and you can’t show your  22 or your disappointment. Mistakes and accidents do happen. Keep your  23  up and be confident. The glasses are replaceable.”

I understood why he was truly a well-respected restaurant manager within the neighborhood. His  24  relationship with the group made the situation  25  and the group forgave me for that．

16．A. welcome         B. feed                       C. invite                    D. please

17．A. let in as             B. made up of          C. added up to              D. recognized as

18．A. introduced         B. satisfied               C. seated                      D. dressed

19．A. got                    B. caught             C. forgot                   D. lost

20．A. took over        B. came to             C. gave up                     D. rushed against

21．A. repeatedly          B. regretfully       C. impatiently            D. angrily

22．A. apology            B. excitement           C. nervousness        D. carelessness

23．A. nose               B. face                       C. head                    D. hand

24．A. new                     B. famous                 C. terrible                    D. close

25．A. calm                B. comfortable       C. special                  D. possible

第二部分：语言知识及运用   第一节完形填空 (共10小题；每小题2分，满分20分)
As waiters, we deal with customers every day and when something goes wrong, somehow we have the ability to keep on going．It’s our responsibility to  16  the customer．   
I remember my first waiter job was at a fine restaurant. One afternoon，the manager informed all the cooks and waiters that a VIP group were coming for lunch. The group were  17  VIPs in the city’s fashion industry．
After the group arrived and got  18  comfortably, drinks were ordered. Normally, the head waiter would be in charge of wine service. However, the manager asked me to serve that afternoon. I had never done wine service, nor had l ever served a group of twelve．
I arranged 12 wine glasses on the tray and went to the table. As I set one of the glasses in front of the first customer, somehow I had  19  my grip and six glasses fell on top of a young woman, and then to the floor and lay in pieces. I felt frightened and my face turned red. I apologized many times to the woman and to the rest of the group． 
Quickly, the manager  20  my aid and helped in the clean-up and sent out their drinks right away. I didn’t understand why, but the group were forgiving me and the young woman  21  informed me it was OK.
My manager pulled me to the side and said, “If you know why an accident happened, learn from it and move on. You still have a table to serve and you can’t show your  22 or your disappointment. Mistakes and accidents do happen. Keep your  23  up and be confident. The glasses are replaceable.”
I understood why he was truly a well-respected restaurant manager within the neighborhood. His  24  relationship with the group made the situation  25  and the group forgave me for that．
16．A. welcome         B. feed                       C. invite                    D. please
17．A. let in as             B. made up of          C. added up to              D. recognized as
18．A. introduced         B. satisfied               C. seated                      D. dressed
19．A. got                    B. caught             C. forgot                   D. lost
20．A. took over        B. came to             C. gave up                     D. rushed against
21．A. repeatedly          B. regretfully       C. impatiently            D. angrily
22．A. apology            B. excitement           C. nervousness        D. carelessness
23．A. nose               B. face                       C. head                    D. hand
24．A. new                     B. famous                 C. terrible                    D. close
25．A. calm                B. comfortable       C. special                  D. possible

第二部分：语言知识及运用    第一节 完形填空 (共10小题；每小题2分，满分20分)

As waiters, we deal with customers every day and when something goes wrong, somehow we have the ability to keep on going．It’s our responsibility to  16  the customer．   

I remember my first waiter job was at a fine restaurant. One afternoon，the manager informed all the cooks and waiters that a VIP group were coming for lunch. The group were  17  VIPs in the city’s fashion industry．

After the group arrived and got  18  comfortably, drinks were ordered. Normally, the head waiter would be in charge of wine service. However, the manager asked me to serve that afternoon. I had never done wine service, nor had l ever served a group of twelve．

I arranged 12 wine glasses on the tray and went to the table. As I set one of the glasses in front of the first customer, somehow I had  19  my grip and six glasses fell on top of a young woman, and then to the floor and lay in pieces. I felt frightened and my face turned red. I apologized many times to the woman and to the rest of the group． 

Quickly, the manager  20  my aid and helped in the clean-up and sent out their drinks right away. I didn’t understand why, but the group were forgiving me and the young woman  21  informed me it was OK.

My manager pulled me to the side and said, “If you know why an accident happened, learn from it and move on. You still have a table to serve and you can’t show your  22 or your disappointment. Mistakes and accidents do happen. Keep your  23  up and be confident. The glasses are replaceable.”

I understood why he was truly a well-respected restaurant manager within the neighborhood. His  24  relationship with the group made the situation  25  and the group forgave me for that．

16．A. welcome           B. feed                        C. invite                     D. please

17．A. let in as              B. made up of           C. added up to              D. recognized as

18．A. introduced          B. satisfied                C. seated                      D. dressed

19．A. got                     B. caught               C. forgot                    D. lost

20．A. took over          B. came to               C. gave up                     D. rushed against

21．A. repeatedly           B. regretfully         C. impatiently             D. angrily

22．A. apology              B. excitement            C. nervousness          D. carelessness

23．A. nose                 B. face                        C. head                     D. hand

24．A. new                      B. famous                  C. terrible                    D. close

25．A. calm                  B. comfortable         C. special                   D. possible

II语言知识及运用 (共两节，满分35分)

完形填空 (共10小题；每小题2分，满分20分)

阅读下面短文，掌握其大意，然后从21-30各题所给的A、B、C和D项中，选出最佳选项，并在答题卡上将该项涂黑。

Switching public spending from “grey” projects such as roads and airports, to “  21  ” schemes such as parks, tree planting and vegetables gardens, would not only   22  the government billions of pounds, improve health, and cut climate emissions(排放物),   23   it would create jobs and make British cities more attractive.

The analysis comes from two groups of government advisers, Natural England and the Commission for Architecture and the Built Environment, and is supported by   24  from other countries. It shows that  25  cuts are made in those areas that add to pollution, waste and ill health, and money is invested   26   in projects that save energy, improve health and reduce waste, the benefits are seen quickly.

For instance, the £10.2 billion budgeted by central government for   27   building in Britain this year will increase traffic and emissions and leave the public purse to clean up the pollution and waste. Just half of that money would pay for a new park in every local authority. Equally, the £1.28 billion   28   for widening the M25 by a single lane would benefit drivers by perhaps a few seconds a journey, but it would buy and maintain more than 3 million new street trees.

Government figures show that road traffic has increased 25% in the past 15 years, at the same time as obesity and public health costs have soared. Research also shows that in the place where people have direct   29   with the environment via animals, plants or landscapes, they are more   30  to be mentally and physically healthy. Hospital patients with views of trees rather than of brick walls stay in hospitals for far less time.

21. A. white           B. pink                  C. green                D. purple

22. A. waste           B. save                  C. spend                D. earn

23. A. but                     B. and                   C. so                  D. or

24. A. accident              B. evidence            C. statistics            D. survey

25. A. if            B. while                C. as                     D. where

26. A. however          B. instead                     C. thus                  D. besides

27. A. apartment    B. airport                     C. road                  D. car

28. A. put aside             B. put down           C. set aside         D. set up

29. A. contact               B. communication  C. effect                D. benefit

30. A.     possibly          B. probably           C. frequently         D. likely

Ⅱ. 语言知识及运用（共两节，满分35分）

第一节　完形填空（共10小题；每小题2分，满分20分）

       阅读下面短文，掌握其大意，然后从21—30各题所给的四个选项(A、B、C和D)中，选出最佳选项，并在答题卡上将该项涂黑。

Have you just been fired? Are you feeling like a failure? Don’t be sorry about that. Cheer yourself up and spread your wings. Perhaps another much better opportunity is awaiting you.  21 sometimes you don’t realize it, you’re asking to be fired.

    Dan Zawacki was a happy camper, selling computers for Honeywell. One holiday he was  22  creative gifts and then a good idea occurred to him — sending dinners, live lobsters (龙虾) — to his favorite customers. He  23   them himself with butter and put them in the trunk of his car between the computers and started delivering. It was a huge  24 .  As a result, one of his customers suggested they go into the lobster business together. Dan laughed. Still, this landlocked computer salesman  25  get the idea of lobsters out of his mind. Why not turn this into a hobby and make a few extra dollars? While on a job assignment in Chicago, he  26  a local radio station to give him a few plugs (插座) in 27  for some lobsters. Unfortunately, his boss heard his salesman selling lobsters, not computers. No surprisingly, Dan was let go. After returning the company’s car, he started to think maybe this was a  28.  Playing with his phone that night, Dan tried dialing 1-800-LIVE-LOB. The  29  was available, and Dan the Lobsterman was born. Today, 20 years later, Dan is still selling dinners, through his company, Lobster Gram.  And he couldn’t be happier.

    Many people who have been fired have found ways back to fulfilling careers. And they all learned that the pain and humiliation (羞辱) are temporary (暂时的). So do not be afraid to move 30   and try your wings. Gather your support system. Persevere! Firing doesn’t mean your life is over. It might turn out to be the best thing that ever happened to you.

21    A. Because                B. When                C. Though                   D. If

22   A. searching for       B. making up        C. giving away            D. thinking up

23    A. packaged                B. sold                  C. tied                        D. placed

24    A. matter                    B. business            C. failure                      D. success

25    A. couldn’t         B. mustn’t            C. shouldn’t                    D. wouldn’t

26    A. permitted               B. hoped               C. persuaded            D. suggested

27   A. change               B. exchange          C. place               D. need

28   A. thing                B. sign                  C. pity                         D. pleasure

29   A. amount                 B. figure               C. note                         D. number

30    A. back                  B. aside                C. away                       D. on