摘要:48.A.What’s more B.Unfortunately C.To his surprise D.To tell the truth

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      When you were looking for a reliable,honest auto mechanic,how did you find him?Before you went
into that restaurant you recently tried,how did you know that it served great food?If you are like most
people on the planet,you want to lower your risk of a big ugly surprise so you asked people you trust to
refer to a business they trust.Marketers call this friendtofriend recognition of a business "wordofmouth"
adv ertising.
     When you do a great job for your customer or a bad job,people are going to talk about your business.Unfortunately,because we humans seem to feel negative emotions more intensively than positive ones,we're more likely to tell more of our friends about bad experiences with a business than positive ones.Understand this:Customers believe their own experience.You can't make them believe that your company is
wonderful when they felt they were treated badly.
       So,to get positive wordofmouth going for your business in this servicebased economy,you've got to do a really outstanding job for everyone,exactly.
       And when you do,you build a great reputation.That takes time.But it forms a close link with your
customers in a way that no advertising and no promotional coupon (优惠券) ever could.
      The good news is that because there are so many different businesses chasing after your customers'
money,people want to know whom they can trust.So people are going to be talking about you.Create a
free sales force for your business-an army of delighted  customers who tell everyone that they know how
good your company is to do business with.That's a great antidote (解毒剂) to defectionitis.

1.What is the main topic of this passage?

A.A good name will bring you money.
B.A person should rely on his friends for business.
C.Advertising can make customers believe it's wonderful.
D.A company can rely on its associates to survive.

2.According to the passage,whether we go to a place or not depends on________.

A.business fame 
B.media assistance
C.particular recognition 
D.associates'recommendation

3.When you do an outstanding job in service,you will surely________.

A.make more money than you expect
B.have a mutual understanding with your customers
C.build a great reputation immediately
D.earn your fame as well as advertise for your company

4.The underlined word "defectionitis" probably means________.

A.service imperfection  
B.customers' distrust
C.customers'protection  
D.service advertisement

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    When we are unfamiliar with something,we may feel nervous and fearful.The assistance of others is a good way to help us pull through.

    I write for a big newspaper, and I wanted to write a story about parachute jumping.To make it a realistic as well as exciting story,I decided that I first had to make a jump myself. Unfortunately,I am not good at any sports of any kind,let alone parachute jumping.

    My friend Mr. Smith was willing to give me a hand.He took me to a ground school.The first day’s training included several hours of instruction but not my first drop from an airplane For this,I had to wait until the following morning.

    The next morning,after a hurried,anxious breakfast,I was taken to the airfield.There,two heavy parachutes were put on my back,and an orange helmet was pushed down onto my head.Then I was asked to make my way to a small plane which had just stopped slowly on the runway.

    Once on board,the plane was soon climbing.I began to feel nervous.As we reached one thousand metres,Harry,my teacher, hooked(钩)a line from my parachute to a steel ring inside the plane.The line was to pull my parachute open after I jumped.

    “Get ready, Henry,”Harry said.I moved carefully to the door.I wanted to cry,“No,no,no!”But no word came.

    “Jump!”Harry called loudly.“Jump!”

    To my surprise,kicking like a frog I did jump.Away from the plane,and down,down I fell,arms stretched.It worked! The air seemed to hold me up.All at once I was very happy.

   Then I felt a quick pull.My big parachute had opened! It was the best surprise I ever had. I looked down.There were rivers,trees,fields and houses.I heard the soft sound of the air This was fun !

 

41.The writer made a parachute jump himself       

  A.to learn more about parachute jumping

  B.to make his story realistic and exciting

  C.to reduce pressure from his busy work

  D.to prove to others his skill and courage

42.Which is the right order of the following events?

  a.I began to feel nervous.

  b.The ground school gave me some instructions about parachute jumping.

  c.A small plane stopped slowly on the runway.

  d.I was taken to the airfield.

       A.d,a,b,c    B.d,b,a,c    C.b,d,a,c    D.b,d,c,a

43.How did the writer feel after he jumped out of the plane?

       A.Happy.    B.Anxious    C.Excited    D.Nervous.

44.What does the writer intend to tell us through the passage?

  A.If his teacher hadn’t pushed him off the plane.he wouldn’t have made it.

  B.People usually perform better when they are in company with friends.

  C.Instruction and training are necessary in parachute jumping.

  D.With the help of others、we can get over fear and nervousness.

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完形填空

阅读下面短文,掌握其大意,然后从各题所给的A、B、C、D四个选项中,选出最佳选项。

  One morning , a boy of twelve saw a small fire at one end of the ship“S.S.Panama”.Rua Parori   1   home immediately , against the wishes of his   2   , to see the fire at the ship.It was a good thing that he   3   , because there was nobody else around , and   4   , the small fire grew   5   big.

  Young Rua stood at the   6   of the stairway up to the ship ,   7   shouted at the top of his voice.He   8   the port workers living downstairs , who were eojoying a Sunday   9   in bed.

  The S.S.Panama was one of the six   10   ships in port at the time ,   11   of them within twenty - five   12   of old buildings , shops and houses , of wood.  13   , the S.S.Panama was carrying oil , as well as   14   , and paper from ports in the Far East.

  The fire   15   hundreds of boxes of paper ,   16   is why is spread very   17  .The end of the ship was now black with smoke , but   18   to Rua Parori , the fire did not   19   the paint or the oil.

  Rua was also lucky , because his father was   20   rather than angry with him.

(1)

[  ]

A.

got

B.

left

C.

went

D.

hurried

(2)

[  ]

A.

father

B.

mother

C.

teacher

D.

own

(3)

[  ]

A.

made

B.

found

C.

did

D.

got

(4)

[  ]

A.

in no time

B.

at the time

C.

for a while

D.

on time

(5)

[  ]

A.

surely

B.

hurriedly

C.

dangerously

D.

fully

(6)

[  ]

A.

top

B.

middle

C.

foot

D.

flight

(7)

[  ]

A.

but

B.

and

C.

therefore

D.

otherwise

(8)

[  ]

A.

called on

B.

woke up

C.

rang up

D.

signed to

(9)

[  ]

A.

night

B.

morning

C.

afternoon

D.

noon

(10)

[  ]

A.

beautiful

B.

small

C.

comfortable

D.

huge

(11)

[  ]

A.

none

B.

every

C.

neither

D.

all

(12)

[  ]

A.

kilometres

B.

inches

C.

miles

D.

metres

(13)

[  ]

A.

What’s more

B.

Unfortunately

C.

To his surprise

D.

To tell the truth

(14)

[  ]

A.

paint

B.

wood

C.

steel

D.

cotton

(15)

[  ]

A.

missed

B.

burned

C.

surrounded

D.

heated

(16)

[  ]

A.

that

B.

it

C.

what

D.

which

(17)

[  ]

A.

strongly

B.

roughly

C.

quickly

D.

deeply

(18)

[  ]

A.

according

B.

referring

C.

belonging

D.

owing

(19)

[  ]

A.

reach

B.

get

C.

arrive

D.

move

(20)

[  ]

A.

kind

B.

sad

C.

pleased

D.

pleasant

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  Lillian Beard whistled and smiled while she worked.“Why are you so happy?” her co-workers asked her.

  “Last week I got my income tax refund, ” Lillian answered.“This morning I went to the bank and cashed the check.I have $462 in my pocket.I’m thinking about the money.How will I spent it?”

  After work, Lillian came home and decided to wash some clothes.She looked at the jeans she was wearing.They were dirty, so she put them in the washing machine, too.Ten minutes later she thought, “The money!It’s in the pocket of my jeans!” Lillian ran to the washing machine and took out the jeans.The money was still in the pocket, but it was wet.Lillian put the money on the kitchen table.

  A few hours later the money was still wet.“Hmmm, ” Lillian thought.“How can I dry this money?” Then Lillian had an idea.She could dry the money in her microwave oven!Lillian put the money in the microwave, set the timer for five minutes, and left the kitchen.

  When Lillian came back a few minutes later, she saw a fire in the microwave.She opened the oven door, blew out the fire, and looked at her money.The money was burned.

  The next day Lillian took the burned money to the bank.A teller at the bank told her, “ If I can see the numbers on the burned bills, I can give you new money.” Unfortunately, the teller found numbers on only a few bills.The teller took those bills and gave Lillian $17.

  A newspaper reporter heard about the burned money.He wrote a story about Lillian for the newspaper.Several people read the story and called the newspaper.“tell Ms.Beard to send the burned money to the US department of Treasury, ” the people said.” Maybe she can get her money back.”

  Every year about 30,000 people send damaged money to the Treasure Department.Experts there look carefully at the damaged money.Sometimes they can give people new money for the damaged money.Once a farmer’s cow ate his money-thousands of dollars.The farmer killed the cow and sent the cow’s stomach, with the money inside, to the Treasure Department.The experts gave the farmer new money.

  Lillian sent her money to the Treasure Department.The experts looked at Lillian’s burned money and sent her a check for $231.What did Lillian buy with the money?She didn’t but anything.She gave the $231 to friends who needed money.Lillian said, “When I burned the $462, I thought, ‘Well, my money is gone.’ The check for $231 was a big surprise.I decided to give the money to my friends.Money is important, but people are more important to me.”

(1)

Where does Lillian’s $462 come from?

[  ]

A.

Her salary.

B.

Her bonus(奖金).

C.

She picked up on her way home.

D.

Tax which has been overcharged.

(2)

How did Lillian dry the money?

[  ]

A.

By blowing.

B.

By putting it in the sun.

C.

By drying it in microwave.

D.

By putting on the table.

(3)

How did Lillian know she could send her money to the Treasure Department?

[  ]

A.

Her bank told her.

B.

People from the newspaper.

C.

A friend phoned her.

D.

She thought out herself.

(4)

Lillian gave her money to ________.

[  ]

A.

her mother

B.

her friends

C.

Treasure Department

D.

farmer

(5)

To Lillian, ________ is more important.

[  ]

A.

money

B.

people

C.

income

D.

safety

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