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阅读下面短文，并按照题目要求用英语回答问题。
When a consumer finds that something he or she bought is faulty or in some other way does not live up to what the producer says for it, the first step is to present the warranty(保单), or any other records that might help, at the store of buying．In most cases, this action will produce results．However, if it does not, there are various means the consumer may use to gain satisfaction．
A simple and common method used by many consumers is to complain directly to the store manager．In general, the “higher up” the consumer takes his or her complaint, the faster he or she can expect it to be settled．In such a case, it is usually settled in the consumer's favor, taking it as true that he or she has a just right．
Consumers should complain in person whenever possible, but if they cannot get to the place of buying, it is acceptable to phone or write the complaint in a letter．
Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can show clearly what is wrong with what was bought in question．If this can't be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements．For example, “The left speaker doesn't work at all and the sound coming out of the right one is unclear” is better than “This tape recorder does not work．”
The store manager may advise the consumer to write to the producer, if so, the consumer should do this, stating the complaint as politely and as firmly as possible．But if a polite complaint does not achieve the expected result, the consumer can take a step further．He can threaten to take the seller to court or report the seller to a public organization responsible for protecting consumers’ rights．
1．According to the passage, what should you do first when you find what you’ve bought has a fault in it?(No more than 15 words)
________________
2．Please explain the underlined word in English．(No more than 5 words)
________________
3．According to the author, what is the most effective compliant about what was bought?(No more than 15 words)
________________
4．What is the main idea of the passage?(No more than 10 words)
________________
5．According to the passage, what is the last way a consumer has to use?(No more than 20 words)
________________
Motherhood is a career to respect
A WOMAN renewing her driver’s license at the CountyClerk’s office was asked to state her occupation. She hesitated, uncertain how to classify herself.
“What I mean is,” explained the recorder, “do you have a job, or are you just a...”
“Of course I have a job,” said Emily. “I’m a mother.”
“We don’t list ‘mother’ as an occupation... ‘housewife’ covers it,” said the recorder.
One day I found myself in the same situation. The Clerk was obviously a career woman, confident and possessed of a high sounding title. “What is your occupation?” she asked.
The words simply popped out. “I’m a Research Associate (研究员) in the field of Child Development and Human Relations.”
The clerk paused, ballpoint pen frozen in midair.
I repeated the title slowly, then I stared with wonder as my pronouncement (声明) was written in bold, black ink on the official questionnaire.
“Might I ask,” said the clerk with interest, “just what you do in your field?”
Coolly, without any trace of panic in my voice, I heard myself reply, “I have a continuing program of research (what mother doesn’t), in the laboratory and in the field (normally I would have said indoors and out). Of course, the job is one of the most demanding in the humanities (any mother care to disagree?), and I often work 14 hours a day (24 is more like it). But the job is more challenging than most careers and the rewards are more of a satisfaction rather than just money.”
There was an increasing note of respect in the clerk’s voice as she completed the form, stood up, and showed me out.
As I drove into our driveway, buoyed up (激励) by my glamorous new career, I was greeted by my lab assistants – ages 13, 7, and 3.
Upstairs I could hear our new experimental model (a 6-month-old baby), in the child-development program, testing out a new vocal pattern.
I felt proud! I had gone on the official records as someone more distinguished and indispensable (不可缺少的) to mankind than “just another mother.”
Motherhood... What a glorious career! Especially when there’s a title on the door.
【小题1】 How did the female clerk feel at first when the writer told her occupation?
| A．Cold-hearted. | B．Open-minded. |
| C．Puzzled. | D．Interested. |
| A．3 | B．4 | C．7 | D．13 |
| A．Because she thought the writer did admirable work. |
| B．Because the writer cared little about rewards. |
| C．Because the writer did something that she had little knowledge of. |
| D．Because she admired the writer's research work. |
| A．To show that how you describe your job affects your feelings toward it. |
| B．To show that the writer had a grander job than Emily. |
| C．To argue that motherhood is a worthy career. |
| D．To show that being a mother is hard and boring work. |
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完形填空
A young man was getting ready to graduate from college. He had wanted a beautiful 1 in a dealer's showroom, and knowing his father could well 2 it, he told him that was all he wanted.
As Graduation Day came near, the young man expected 3 that his father had bought the gift. 4 , on the morning of his graduation, his father called him into his own 5 . His father told him how proud he was to have such a fine son, and told him how much he loved him. He 6 his son a beautifully wrapped gift box.
Curious, and somewhat 7 , the young man opened the box and found a lovely leather-bound Bible (经), with the young man's name written in gold. Angry, he 8 his voice to his father, and said, “With all your money you give me a Bible?” and 9 out of the house.
Many years passed and the young man was very 10 in business. He had a beautiful home and wonderful family, but 11 his father was very old, and thought perhaps he should go to see him. 12 he could snake arrangements, he received a telegram 13 him his; father had passed away and willed all of his 14 to his son. When he arrived at his father's house, sudden sadness and regret 15 his heart. He began to 16 his father's important papers and saw the still gift-wrapped Bible, just as he had 17 it years ago. With tears, he opened the Bible and began to turn the pages. His father had carefully 18 a verse (诗), Matthew 7－11, “And if you, being evil, know how to give good gifts to your children, how much more shall your Heavenly Father which is in Heaven, give to those who ask Him?"
As he read those words, a car key 19 from the back of the Bible. It had a tag (标签) with the dealer's name, the same dealer who had the sports car he had desired. On the tag was the 20 of his graduation, and the words: PAID IN FULL.
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Motherhood is a career to respect
A WOMAN renewing her driver’s license at the CountyClerk’s office was asked to state her occupation. She hesitated, uncertain how to classify herself.
“What I mean is,” explained the recorder, “do you have a job, or are you just a...”
“Of course I have a job,” said Emily. “I’m a mother.”
“We don’t list ‘mother’ as an occupation... ‘housewife’ covers it,” said the recorder.
One day I found myself in the same situation. The Clerk was obviously a career woman, confident and possessed of a high sounding title. “What is your occupation?” she asked.
The words simply popped out. “I’m a Research Associate (研究员) in the field of Child Development and Human Relations.”
The clerk paused, ballpoint pen frozen in midair.
I repeated the title slowly, then I stared with wonder as my pronouncement (声明) was written in bold, black ink on the official questionnaire.
“Might I ask,” said the clerk with interest, “just what you do in your field?”
Coolly, without any trace of panic in my voice, I heard myself reply, “I have a continuing program of research (what mother doesn’t), in the laboratory and in the field (normally I would have said indoors and out). Of course, the job is one of the most demanding in the humanities (any mother care to disagree?), and I often work 14 hours a day (24 is more like it). But the job is more challenging than most careers and the rewards are more of a satisfaction rather than just money.”
There was an increasing note of respect in the clerk’s voice as she completed the form, stood up, and showed me out.
As I drove into our driveway, buoyed up (激励) by my glamorous new career, I was greeted by my lab assistants – ages 13, 7, and 3.
Upstairs I could hear our new experimental model (a 6-month-old baby), in the child-development program, testing out a new vocal pattern.
I felt proud! I had gone on the official records as someone more distinguished and indispensable (不可缺少的) to mankind than “just another mother.”
Motherhood... What a glorious career! Especially when there’s a title on the door.
1. How did the female clerk feel at first when the writer told her occupation?
A. Cold-hearted. B. Open-minded.
C. Puzzled. D. Interested.
2. How many children does the writer have?
A. 3 B. 4 C. 7 D. 13
3.Why did the woman clerk show more respect to the writer?
A. Because she thought the writer did admirable work.
B. Because the writer cared little about rewards.
C. Because the writer did something that she had little knowledge of.
D. Because she admired the writer's research work.
4. What is the point of the article?
A. To show that how you describe your job affects your feelings toward it.
B. To show that the writer had a grander job than Emily.
C. To argue that motherhood is a worthy career.
D. To show that being a mother is hard and boring work.
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