Brittnie Pemberton listened attentively as Jim Herrick took her and her mother, Tanya, on a brief tour of San Diego State University on Thursday．Her dream is much closer to reality after she received a promise from the university．The university promised that she would get a full four-year scholarship to the school as long as she met the entrance requirements．
Brittnie, 10, laughed．Her mom cried．
They live at the Salvation Army Door of Hope, a living center for homeless women and their children．Photojournalist Linda Solomon met them in August when she came to the facility and taught boys and girls, ages three-and-a-half to 13, how to take pictures．She gave them all disposable cameras and told them to capture images that reflected their dreams．The children's images - a big house, a church, a playground, a backyard and more - are kept．This is a project called“Pictures of Hope" organized by the Salvation Army
"I wish to go to college, so I took a picture of the sign out in front of San Diego State University," Brittnie said last month．The Fletcher Elementary School fifth-grader was pointing to the Christmas card bearing her photograph．
Adrienne Finley, development director at the Salvation Army, hosted a reception for Solomon, who told Finley about the president of a small university who gave a child the scholarship she dreamed of last year．
Finley called his old friend, Herrick, who serves as the SDSU President．"We have a wonderful opportunity here to make a difference in a little girl's life," Finley said．Soon her mom and Brittnie were face to face with SDSU President Jim Herrick．
"You must be Brittnie," he said, reaching out to shake her hand．She quickly pulled her hands out of the pockets of the new SDSU sweatshirt she had been given that morning．
They sat down at a table in his office and talked about college, about science, about her love of math and his hope that she and other girls wouldn't lose interest in those subjects, as happens to many girls as they grow older．
Then they talked about how much discipline she would need over the next eight years to make her dream come true．Both signed the paper outlining their agreement to the terms of the scholarship．Back outside on the sunny campus, Brittnie admitted she's tempted sometimes not to do her homework．"But not anymore," she said．
49．According to the first paragraph, we can know that________．
A．it is certain that Brittnie will be admitted into SDSU
B．Brittnie will not need to pay for her university education if she can study in SDSU．
C．Jim Herrick promised Brittnie’s mother to offer her a job in SDSU．
D．Brittnie made a promise that she would never give up her dream．．
50．The Salvation Army Door of Hope is intended to ______．
A．call on young men and young women to help others
B．provide shelters for homeless moms and their children
C．carry out some projects to help those who are in trouble
D．help homeless people no matter who they are
51．According to the passage, the following statements are true EXCEPT_______．
A．Linda Solomon taught children photography to inspire them．
B．Children told people about their dreams through their pictures．
C．Brittnie took a picture standing at the gate of SDSC．
D．Brittnie’s picture was so good that it was printed on a Christmas card．
52．From what Ferrick said to Brittnie, we can infer that_______．
A．Ferrick has a strong belief that Brittnie will be a scientist in the future．
B．Brittnie, as well as some other girls, is interested in both science and math．
C．some girls would not be so good in science and math as boys as they grow older．
D．Brittnie will never lose interest in science because of her deep love

Most people who experience bad service while traveling, shopping, or dining out do no complain. They accept bad services or products without making a sound. Why? Many feel complaining won’t do any good. In fact, they’re wrong, because companies don’t want their customers unhappy. Not sure you can do it? Here are some ways to use when things go wrong.
1.If you have a complaint, do something about it right away. The longer you wait, the harder it will be to get your complaint solved.
2.First, complain to the servers. If they are not going to solve your problem, then ask politely to speak to a manager. And if that doesn’t work, you can always request to speak to the manager’s manager!
3.Demand a discount(折扣). Let’s say you were promised a hotel room with an ocean view, but got a view of a brick wall instead; if you were promised a seat in the front of a plane, but got a seat in the back. You should do something about both of these situations. Ask a special discount.
4.Don’t be passive. Offer ways you think the company can satisfy you.
5.Insist on the price you were told. If you are refused, get a manager’s name and telephone number, and promise to follow up with a letter and a telephone call.
6.If all else fails, wait until you get home and take action. Call the company’s head office, and speak to the most powerful person possible. Then follow up your call with a letter of complaint. If necessary, call the customer protection office in your city and complain.
【小题1】
According to the text, people don’t complain because________.

Most people who experience bad service while traveling, shopping, or dining out do no complain. They accept bad services or products without making a sound. Why? Many feel complaining won’t do any good. In fact, they’re wrong, because companies don’t want their customers unhappy. Not sure you can do it? Here are some ways to use when things go wrong.

1.If you have a complaint, do something about it right away. The longer you wait, the harder it will be to get your complaint solved.

2.First, complain to the servers. If they are not going to solve your problem, then ask politely to speak to a manager. And if that doesn’t work, you can always request to speak to the manager’s manager!

3.Demand a discount(折扣). Let’s say you were promised a hotel room with an ocean view, but got a view of a brick wall instead; if you were promised a seat in the front of a plane, but got a seat in the back. You should do something about both of these situations. Ask a special discount.

4.Don’t be passive. Offer ways you think the company can satisfy you.

5.Insist on the price you were told. If you are refused, get a manager’s name and telephone number, and promise to follow up with a letter and a telephone call.

6.If all else fails, wait until you get home and take action. Call the company’s head office, and speak to the most powerful person possible. Then follow up your call with a letter of complaint. If necessary, call the customer protection office in your city and complain.

1.

According to the text, people don’t complain because________.

2.

To complain about something, you should________.

3.

What might be the best title for the text?

As a young boy my family was very poor. I would often help do something for the neighbors to  36  a little pocket money.

One day I  37  on the door of an elderly woman and asked  38  she needed me to clean the yard. She asked why I was not in  39  and I showed her my worn  40 , which no longer kept me warm. She  41  me to work in the yard. When I finished, she looked at me and said, “I suppose you want to be  42  now.” She then  43  a jar filled with dollar bills and said, “I’m glad you’ve done a  44  job today but that is not something you should be doing again. I want you to  45  new clothes and get back to school. I also want you to come back to  46  me with your report card and I will  47  you when I see you have worked hard and have some good  48 . Now reach out your little hands and take out as much  49  as you can.”

I put my hands in the jar and  50  so much money that it was  51  for me to buy what I badly needed. Later, I returned several times to see the woman and she did just as she  52 . She looked at my report card and gave me a handful of dollars and some delicious food every time I  53  her that I had an “A”.

I was twelve years old when I moved from that neighborhood. I will never forget the huge  54 this wonderful lady made over my life with her  55 . This is something I hope to do myself in this lifetime over and over again.