Would you like to be a king or queen? To have people waiting on you hand and foot? Many Americans experience this royal treatment every day. How? By being customers. The American idea of customer service is to make each customer the center of attention. Need proof? Just listen to the commercials. Most of them sound like the McDonald’s ad: “We do it all for you.” Actually, not all stores in America roll out the red carpet for their customers. But wherever you go, good customer service means making customers feel special.
People going shopping in America can expect to be treated with respect from the very beginning. Most places don’t have a “furniture street” or a “computer road” which allow you to compare prices easily. Instead, people often “let their fingers do the walking” through the store hot lines. From the first “hello”, customers receive a satisfying response to their questions. This initial contact can help them decide where to shop.
When customers get to the store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. In most stores, the clear signs that label each department make shopping a breeze. Customers usually don’t have to ask how much items cost, since prices are clearly marked. And unless they’re at a flea market or a yard sale, they don’t bother trying to bargain.
When customers are ready to check out, they find the nearest and shortest checkout lane. But as Murphy’s Law would have it, whichever lane they get in, all the other lanes will move faster. Good stores open new checkout lanes when the lanes get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you” from the clerk. Many stores even allow customers to take their shopping carts out to the parking lot. That way, they don’t have to carry heavy bags out to the car.
【小题1】 By quoting (引用) the McDonald’s ad: “We do it all for you”, the author intends to_______.

About 97% of the world's water is salty and is found in our oceans and seas. But, as we can't drink seawater, how can it be important?

Every part of our seas and oceans contains an amazing number of animals and fish that live at different ocean depths. Most of the different species of animals and fish depend on simple plants for their food. These simple plants called algae (海藻) drift near the surface of the ocean and use sunlight to turn carbon dioxide and water into food and oxygen. In fact, algae produce over half of the oxygen people breathe. How important seawater is!

Each plant or animal in our seas and oceans is an important link in a food chain. The algae are eaten in large amounts by microscopic animals, which are in turn consumed by larger animals. These food chains are delicately balanced.

The bad news about the food chains in the oceans is that they are under threat because of man. People once thought that the oceans were so big that it didn't matter if we dumped rubbish into them or caught huge quantities of fish and whales for food. But we now know this is not true and fish stocks in the oceans have started to drop.

Thankfully, the world is taking steps to protect the future of our oceans by introducing international agreements to protect marine habitats. Most countries have introduced fishing restrictions to protect fish stocks in the oceans and new techniques are being pioneered to cope with pollution. Finally, the importance of protecting oceans is being made known to more people. This is just the beginning of a long process to protect the oceans for our future. We depend on the oceans for fish which are an important part of the human diet. How important seawater is!

1.People used to think that the rubbish thrown into the sea ________.

A．wouldn't harm the fish in the sea

B．would change the balance of the food chain

C．would be broken down in the sea

D．wouldn't do much harm to the sea

2.From the passage, we learn that ________. 

A．most fish and sea animals live at the surface of the seas

B．it is very difficult to break the balance of a food chain

C．excessive fishing has caused the decrease in fish stock

D．it won't be long before the problems concerning oceans will be solved

3.Which of the following is NOT a way being used to protect oceans?

A．The use of international agreements.

B．Forbidding fishing to protect fish stocks.

C．The use of new techniques.

D．Raising people's awareness of the need to protect oceans.

4.What would be the BEST title of the passage?

A. The importance of seawater.

B. Life in the oceans.

C. How to protect food chains.

       The oldest forms of medicine are enjoying a comeback．Modern holistic medicine（整体医学） is an approach that treats the whole patient, not just the disease．It is a way to maintain good health rather than cure illness．The most important influences on today’s holistic medicine are ancient Chinese medicine and Indian Ayurvedic medicine, both of which promoted whole body health．

    Holistic medicine usually combines diet, physical exercise and meditation, together with other alternative techniques such as massage（按摩）and acupuncture（针炙）．Herbal treatment, a practice of treating illness by using plants, is influenced by the writings of Culpeper as well as Chinese and Ayurvedic medicine．Homeopathy（顺势疗法）is one of the forms of holistic medicine which is widely practiced in Europe and the US                A．Homeopathy began in Germany in the early 1800s, when Samuel Hahnemann bescribed how very tiny doses（剂量）of a drug had an effect on his patients．According to Hahnemann, the more the drug was diluted（稀释）, the stronger its effects．The substance selected would produce similar effects to the disease itself if given in large doses．In the UK homeopathy is regarded as a non-traditional but just about acceptable treatment．

    Meditation and contemplation have an important role in holistic medicine．They were brought to Europe by Indian teachers who combined Indian Ayurvedic medicine with Western beliefs．Transcendental meditation（超脱静坐）is one of the best known of these techniques．People repeat words inside their head to reach a state of deep relaxation．

    The holistic movement has made many doctors look at the whole patient, not just the disease．Life-style, emotional problems and diet are just some of the factors that can affect a person’s health．Holistic medicine emphasizes good diet, exercise and fresh air, all of which contribute to health．Some clinics now offer holistic medicine along with traditional treatments, so that their patients can choose a combination of treatments that suits them．One problem with holistic medicine is that it is difficult for people to be sure a doctor is reliable．To solve this, many countries want alternative doctors to form professional bodies．

1.Modern holistic medicine centers upon ____________ ．

      A．curing a disease                       B．herbal treatment

     C．continuous development                D．keeping patients healthy

2.Which of the following does NOT belong to holistic medicine?

     A．massage                                       B．meditation    

       C．a balanced diet                                D．a knee operation

3.The principle of homeopathy is that ___________．

      A．the large doses of medicine that will not be harmful will take better effect

     B．the disease will be cured sooner by taking larger doses of medicine

     C．a small thinner dose of medicine will be more effective

      D．the doses of medicine depend on how serious the illness is

4.Which is the best title of the passage?

     A．Holistic Medicine                      B．Traditional Medicine Returns

       C．History of Medicine                   D．Combination of Treatments Works

5.What can we infer from the passage?

      A．Relaxation is the key of holistic treatment．

      B．Holistic medicine needs to become more trustworthy．

       C．Holistic treatment is more beneficial than traditional treatments．

     D．Holistic medicine will become the most welcome treatment soon．

    Next time a customer comes to your office, offer him a cup of coffee．And when you’re doing your holiday shopping online, make sure you’re holding a large glass of iced tea．The physical sensation(感觉) of warmth encourages emotional warmth, while a cold drink in hand prevents you from making unwise decisions—those are the practical lesson drawn from recent research by psychologist John Bargh．

    Psychologists have known that one person’s perception(感知) of another’s “warmth”  powerfully determines social relationships．Judging someone to be either “warm” or “cold” is a primary consideration, even trumping(捏造) evidence that a “cold” person may be more capable．Much of this is rooted in early childhood experiences, Bargh argues, when babies’ conceptual(概念的) sense of the world around them is shaped by physical sensations, particularly warmth and coldness．Classic studies by Harry Harlow, published in 1958, showed monkeys preferred to stay close to a cloth “mother” rather than one made of wire, even when the wire “mother” carried a food bottle．Harlow’s work and later studies have led psychologists to stress the need for warm physical contact from caregivers to help young children grow into healthy adults with normal social skills．

    Feelings of “warmth” and “coldness” in social judgments appear to be universal．Although no worldwide study has been done, Bargh says that describing people as “warm” or “cold” is common to many cultures, and studies have found those perceptions influence judgment in dozens of countries．

    To test the relationship between physical and psychological warmth, Bargh conducted an experiment which involved 41 college students．A research assistant who was unaware of the study’s hypotheses(假设) handed the students either a hot cup of coffee or a cold drink to hold while the researcher filled out a short information form: The drink was then handed back．After that, the students were asked to rate the personality of “Person A” based on a particular description．Those who had briefly held the warm drink regarded Person A as warmer than those who had held the iced drink．

    “We are grounded in our physical experiences even when we think abstractly(抽象地),” says Bargh．

68．The author mentions Harlow’s experiment to show that ______．

       A．monkeys have social relationships

       B．adults should develop social skills

       C．caregivers should be healthy adults

       D．babies need warm physical contact

69．In the paragraph 4, the underlined word “rate” can be replaced by ______．

       A．describe    B．discuss      C．evaluate    D．praise

70．We can infer from the passage that _______________．

       A．capable persons are often cold to others

       B．physical temperature affects how we see others

       C．feelings of warmth and coldness are studied worldwide

       D．abstract thinking does not come from physical experiences

71．What would be the best title for the passage?

       A．Physical Sensations and Emotions．

       B．Developing Better Drinking Habits．

       C．Experiments of Personality Evaluation．

       D．Drinking for Better Social Relationships．

What do you want to be when you grow up? A teacher? A doctor? How about an ice-cream taster? Yes, there really is a job where you can get paid to taste ice-cream. Just ask John Harrison, an “Official Taste Tester” for the past 21 years. Testing helps manufacturers to be sure of a product’s quality. During his career Harrison has been responsible for approving large quantities of the sweet ice cream — as well as for developing over 75 flavors (味道).
Some people think that it would be easy to do this job, after all, you just have to like ice cream, right? No — there’s more to the job than that, says Harrison, who has a degree in chemistry. He points out that a dairy or food-science degree would be very useful to someone wanting a career in this “cool” field.
In a typical morning on the job, Harrison tastes and assesses 60 ice-cream samples. He lets the ice cream warm up to about 12℉. Harrison explains, “You get more flavor from warmer ice cream, which is why some kids like to stir it, creating ice-cream soup .”While the ice cream warms up, Harrison looks over the samples and grades each one on its appearance. “Tasting begins with the eyes,” he explains. He checks to see if the ice cream is attractive and asks himself, “Does the product have the color expected from that flavor?” Next it’s time to taste!
Continuing to think up new ideas, try out new flavors, and test samples from so many kinds of ice cream each day keeps Harrison busy but happy — working at one cool job.
【小题1】 What is John Harrison’s job?