Most good interviewers will make an effort to establish and keep eye contact. Make sure that you do not find yourself looking down or away. If you wear glasses, be sure to buy the non-glare lenses. Do not stare.

Rapidly nodding your head can leave the impression that you are impatient and too eager to add something to the conversation -- if only the interviewer would let you. Slower nodding, on the other hand, emphasizes interest, shows that you are validating (确认) the comments of your interviewer, and encourages him to continue. Tilting (倾斜) the head slightly, when combined with eye contact and a natural smile, shows friendliness and approachability (可接近的).

Your smile is one of the most powerful positive body signals. Everybody looks better when they smile. Offer an unforced, confident smile. Avoid at all costs the technique that some applicants use: grinning idiotically (白痴般地裂口笑) for the length of the interview, no matter what. This will only communicate that you are insincere (虚假的).

It’s worth remembering that the mouth provides a seemingly limitless supply of opportunities to convey weakness. This may be done by touching the mouth frequently; "faking" a cough when confused with a difficult question; and /or gnawing (咬) on one’s lips absentmindedly (茫然地). Employing any of these "insincerity signs" when you are asked about say, why you lost your last job, will confirm (确认) or instill (慢慢灌输) suspicions about your honesty.

39. The mouth may make your weakness known by ________according to the passage.

A. pretending to be coughing          B. having an unforced smile       

C. blowing a kiss                           D. showing your teeth

40. The main purpose of this text is to ________.

A. tell you how to communicate with others effectively.

B. show you how to make yourself more understandable

C. remind you of respecting the interviewer.

D. give you some advice on facial signals for job interviews

41. What does the underlined word “suspicion” in the last paragraph mean?

A. understanding                   B. uncertainty              C. expression                D. agreement

42. Which facial signal can cause you to lose an opportunity of being employed?

A. Gnawing on one’s lips.                   B. A natural smile.       

C. A natural smile.                                D. Touching the mouth occasionally.

Having good etiquette(礼节) at the workplace is very important to be a favorite in an office. However, it’s observed that many people aren’t aware of the workplace etiquette and this creates a very bad impression in the office. So it's important to know some workplace etiquette tips.

Among all the workplace etiquette guidelines, the most important is to be punctual (准时的)to your office. Though going late due to an accident is okay, habitual late comers are never appreciated in any organization. By arriving at your office on time, you show that you’re aware of your responsibilities and have respect for the organization. In case you feel that you would be late, call the office and report the matter.

Also, a proper knowledge of the workplace email etiquette is a must. In the official emails, you need to mention the subject in brief, while at the same time include all the important details which are to be shared. You should use good and grammatically correct language while writing emails.

A knowledge of telephone etiquette in the workplace is very important as well. While talking on the telephone, be polite and listen to what they’re saying carefully. Only then should you say what you feel. Speak in a voice which would be heard clearly at the other end.

The workplace guidelines are important even while you’re dining or celebrating with your co-workers. If you get a call in between, receive it after you're permitted by the others by saying “excuse me”. Don't talk loudly while eating. Greet people well and try to make them feel comfortable while being in your company.

These guidelines will help you become the best employee of a company. All the best!

59. The passage is written for _______．

A. managers in charge of a company        B. travelers to western countries

C. experts who do research about etiquette  D. general readers

60. Why should you try to be punctual?

A. To prove you are not a habitual late comer. B. To be understood by your co-workers.

C. To show that you are a responsible worker. D. To win other workers' respect.

61. Which of the following is considered NOT acceptable about making phone calls?

A. Using polite languages.                     B. Listening with patience and care.

C. Speaking clearly.                          D. Answering a call in a loud voice.

62. In the writer's opinion, workplace etiquette＿

A. is easy to master                               B. is considered important by all employers

C. can be helpful in doing your work well   D. will bring you good luck and good salaries

It is important that you make a good impression at work. If you make a good impression on your boss, he or she is more likely to give you more responsibilities which can lead to promotions and raises. Here are some ways to make a good impression at work.

Use Proper Office Etiquette (礼仪)

Using proper manners will help you make a good impression on your boss and also your co-workers. Office etiquette includes everything from the proper way to use e-mails to knowing when, where, and how to use your cellphone at work

Face Up to Your Mistakes

When you make a mistake at work, which everyone inevitably (不可避免地) does at some point, face up to it. Don’t ignore your mistake or blame others. Take the responsibility and come up with a solution to your mistake. Your boss may not be happy about it, but he or she will at least be impressed with your response.

Know to Call in Sick

Do you think coming to work when you are sick instead of staying at home will impress your boss? Reasonable bosses know that the sick employee not only is unproductive but also he or she can spread an illness around the office. Call in sick when you are ill.

Come through in a Crisis

When the unexpected thing happens at work, who will make a better impression on the boss? Of course it’s the employee who deals with the crisis quickly and effectively.

What would be the best title for the passage?

A. How to Use Good Etiquette

B. How to Deal with Mistakes at Work

C. How to Be a Good Worker in the Future

D. How to Make a Good Impression at Work

What should you do if you make a mistake at work?

A. Try to ignore the mistake.

B. Put the blame on others.

C. Think out a solution to your mistake.

D. Leave the company as soon as possible.

According to the writer, when you are ill you’d better _______.

A. go to work on time as usual

B. stay at home without telling others

C. go on working but stay away from others

D. stop working and ask for a leave

Who will make good impressions on the boss?

A. Employees who deal with the crisis quickly and effectively.

B. Employees who often make mistakes.

C. Employees who go to work though they are ill.

D. Employees who often use their cellphones at work

B
It is important that you make a good impression at work. If you make a good impression on your boss, he or she is more likely to give you more responsibilities which can lead to promotions and raises. Here are some ways to make a good impression at work.
Use Proper Office Etiquette (礼仪)
Using proper manners will help you make a good impression on your boss and also your co-workers. Office etiquette includes everything from the proper way to use e-mails to knowing when, where, and how to use your cellphone at work。
Face Up to Your Mistakes
When you make a mistake at work, which everyone inevitably (不可避免地) does at some point, face up to it. Don’t ignore your mistake or blame others. Take the responsibility and come up with a solution to your mistake. Your boss may not be happy about it, but he or she will at least be impressed with your response.
Know to Call in Sick
Do you think coming to work when you are sick instead of staying at home will impress your boss? Reasonable bosses know that the sick employee not only is unproductive but also he or she can spread an illness around the office. Call in sick when you are ill.
Come through in a Crisis
When the unexpected thing happens at work, who will make a better impression on the boss? Of course it’s the employee who deals with the crisis quickly and effectively.
60. What would be the best title for the passage?
A. How to Use Good Etiquette
B. How to Deal with Mistakes at Work
C. How to Be a Good Worker in the Future
D. How to Make a Good Impression at Work
61. What should you do if you make a mistake at work?
A. Try to ignore the mistake.
B. Put the blame on others.
C. Think out a solution to your mistake.
D. Leave the company as soon as possible.
62. According to the writer, when you are ill you’d better _______.
A. go to work on time as usual
B. stay at home without telling others
C. go on working but stay away from others
D. stop working and ask for a leave
63. Who will make good impressions on the boss?
A. Employees who deal with the crisis quickly and effectively.
B. Employees who often make mistakes.
C. Employees who go to work though they are ill.
D. Employees who often use their cellphones at work.

It was a week before Christmas, but things were far from cheery． Our task was to deliver as many boxes of food as possible to those in need in Camden, New Jersey． There were no Christmas carolers （唱颂歌的人） walking these streets that were lined with boarded-up （用木板封住的） houses and broken windows． Mothers kept their children close as they hurried down the streets．  It was mid-afternoon, but even the bright sun couldn't warm this place．
Red tickets in the windows marked which houses we were to visit． Our white truck stopped in front of one townhouse and our group knocked on the door． In our arms were boxes filled with ham, bread and other essentials to make the perfect Christmas dinner． Four small faces glanced through the curtains and one exhausted mom answered the door． She seemed embarrassed to be caught in her nightgown with undone hair． She was in her mid-20s, but her rough skin and tired eyes added years．
"Sacred Heart food delivery service," I smiled． "Where can we put this for you?"
She pointed and as we entered the house, I noticed the conditions they lived in． The children climbed around, wearing only diapers （尿布）． There were no carpets, only cold concrete beneath our feet． There was no Christmas tree or decorations． My heart sank． It was so cold, and I found it hard to believe that this was reality for this family． We set the boxes down and the mother grabbed my hand．
"You don't know how much of a blessing this is to me and my family," she said, crying． "We are just getting by．" I opened my arms and gave her a hug．
"Happy holidays!" I replied before I headed out the door． I realized how warm I felt inside．
This was unlike anything I had ever experienced． We cannot help what family we are born into, but we can help each other．
【小题1】From Paragraph 1, we can infer that Camden may be a place where ________．

A．the living conditions were terrible	B．people had no belief
C．there was no sign of life	D．little sunshine was received