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A lot of management training each year for Circle K Corporation, a national chain of convenience stores. Among the topics we address in our course is the retention(保护力) of quality employees-a real challenge to managers when you consider the pay scale(标准)in the service industry. During these discussions, I ask the participants(参加者), “What has caused you to stay long enough to become a manager?” Some time back a new manager took the question and slowly, with her voice almost breaking, said, “It was a $19 baseball glove.”
Cynthia told the group that she originally took a Circle K clerk job as an interim(临时的) position while she looked for something better. On her second or third day behind the counter, she received a phone call from her nine-year-old son, Jessie. He needed a baseball glove for Little League. She explained that as a single mother, money was very tight, and her first check would have to go for paying bills. Perhaps she could buy his baseball glove with her second or third check. When Cynthia arrived for work the next morning, Patricia, the store manager, asked her to come to the small room in the back of the store that served as an office. Cynthia wondered if she had done something wrong or left some part of her job incomplete from the day before. She was concerned and confused.
Patricia handed her a box. “I overheard you talking to your son yesterday,” she said, “and I know that it is hard to explain things to kids. This is a baseball glove for Jessie because he may not understand how important he is, even though you have to pay bills before you can buy gloves. You know we can’t pay good people like you as much as we would like to; but we do care, and I want you to know you are important to us.”
The thoughtfulness, empathy and love of this convenience store manager demonstrates vividly that people remember more how much an employer cares than how much the employer pays. An important lesson for the price of a Little League baseball glove.
Among many of the problems in the service industry, talked about in this passage, is .
A.how to ensure his employees’ high pay
B.how to attract more customers
C.how to look carefully after the employees
D.how to keep the good employees from leaving
Although a new manager, Cynthia would do her job well in keeping quality employees because she .
A.had mastered all the courses for the manager
B.had already formed good relationship with the employees
C.know the way how to deal with her employees
D.had her own personal experience
This passage shows us that to run a business well it is necessary for managers to let their employees know .
A.how much they can get for their job.
B.what good positions they can get later
C.they are very necessary to the business
D.they are nice as well as useful
The story told in this passage tells us that employees care about .
A.only how large a pay they can get
B.love from the managing people rather than only money
C.if their children could be properly taken care of
D.what position they can be offered
查看习题详情和答案>>A lot of grown-ups worry that spending too much time playing video games isn’t good for a kid’s health. Now some doctors have noticed that kids who bring their hand-held game players to the hospital seem less worried about being there. These patients also seem to experience less pain when they are concentrating on a superhero adventure or a car race. At the Johns Hopkins Children’s Center in Maryland, young patients are finding hospital visits easier to deal with, thanks to a test program called the Hospital-based On-line Pediatric Environment (HOPE). Patients in HOPE have a life-threatening condition where their kidneys(肾脏)no longer filter(过滤)wastes from their blood. To get their blood cleaned, these kids must be hooked up to dialysis(透析) machines at the hospital three times a week, for at least three hours each time. HOPE allows kids to play online sports, racing, and adventure games with each other. Eventually they will be able to connect with kids in other hospitals who are suffering from the same problem. "We want to use the power of the Internet to bring together kids who feel that they are separated by their illness, and let them know that they are not alone," said Arun Mathews, the doctor who heads the program. He loves video games himself and got the idea to connect kids all over the country. Many researchers elsewhere are testing video game programs that might help young patients. For example, nine-year-old Ben Duskin of San Francisco, who was struggling with cancer helped to design a video game where players get rid of cancer cells. That’s all great news, because doctors already know that reducing pain and worry helps patients heal faster.
【小题1】What’s the main idea of the passage?
【小题2】A.Playing video games too much is bad for kids’health. B.Playing video games seems to be beneficial to young patients’ recovery. C.Doctors find that reducing pain helps patients recover faster. D.Doctors invent a game to help kids in hospitals. How long will it take a patient to get his blood cleaned in a week?
【小题3】A.About 3 hours. B.About 6 hours. C.About 9 hours. D.About 21 hours. According to Arun Mathews, the main purpose of HOPE is to _________.
【小题4】A.encourage kids to play online games B.teach kids how to design video games C.help kids who are suffering from illness connect with each other D.make parents worry less about their kids playing video games too much Which of the following plays the most important role in the HOPE project?
【小题5】A.Music. B.The Internet. C.Novels. D.Films. What can we learn from the passage?A.Nine-year-old Ben Duskin, who has a cancer, is very brave and clever. B.Many parents want their children to play video games because it’s good for their health. C.Doctors are not sure whether reducing pain and worry can help the patients recover faster. D.HOPE allows kids to play online games only with the kids in the same hospital.
A lot of
grown-ups worry that spending too much time playing video games isn’t good for
a kid’s health. Now some doctors have noticed that kids who bring their
hand-held game players to the hospital seem less worried about being there.
These patients also seem to experience less pain when they are concentrating on
a superhero adventure or a car race. At the Johns Hopkins Children’s Center in
Maryland, young patients are finding hospital visits easier to deal with,
thanks to a test program called the Hospital-based On-line Pediatric
Environment (HOPE). Patients in HOPE have a life-threatening condition where
their kidneys(肾脏)no longer filter(过滤)wastes from their
blood. To get their blood cleaned, these kids must be hooked up to dialysis(透析) machines at the hospital three times a week, for at least three
hours each time. HOPE allows kids to play online sports, racing, and adventure
games with each other. Eventually they will be able to connect with kids in
other hospitals who are suffering from the same problem. "We want to use
the power of the Internet to bring together kids who feel that they are
separated by their illness, and let them know that they are not alone,"
said Arun Mathews, the doctor who heads the program. He loves video games
himself and got the idea to connect kids all over the country. Many researchers
elsewhere are testing video game programs that might help young patients. For
example, nine-year-old Ben Duskin of San Francisco, who was struggling with
cancer helped to design a video game where players get rid of cancer cells.
That’s all great news, because doctors already know that reducing pain and
worry helps patients heal faster.
1.What’s the main idea of the passage?
|
A.Playing video games too much is bad for kids’health. |
B.Playing video games seems to be beneficial to young patients’ recovery. |
C.Doctors find that reducing pain helps patients recover faster. |
D.Doctors invent a game to help kids in hospitals. |
2.How long
will it take a patient to get his blood cleaned in a week?
|
A.About 3 hours. |
B.About 6 hours. |
C.About 9 hours. |
D.About 21 hours. |
3.According
to Arun Mathews, the main purpose of HOPE is to _________.
|
A.encourage kids to play online games |
B.teach kids how to design video games |
C.help kids who are suffering from illness connect with each other |
D.make parents worry less about their kids playing video games too much |
4.Which of
the following plays the most important role in the HOPE project?
|
A.Music. |
B.The Internet. |
C.Novels. |
D.Films. |
5.What can
we learn from the passage?
|
A.Nine-year-old Ben Duskin, who has a cancer, is very brave and clever. |
B.Many parents want their children to play video games because it’s good for their health. |
C.Doctors are not sure whether reducing pain and worry can help the patients recover faster. |
D.HOPE allows kids to play online games only with the kids in the same hospital. |
查看习题详情和答案>>
A lot of grown-ups worry that spending too much time playing video games isn’t good for a kid’s health. Now some doctors have noticed that kids who bring their hand-held game players to the hospital seem less worried about being there. These patients also seem to experience less pain when they are concentrating on a superhero adventure or a car race. At the Johns Hopkins Children’s Center in Maryland, young patients are finding hospital visits easier to deal with, thanks to a test program called the Hospital-based On-line Pediatric Environment (HOPE). Patients in HOPE have a life-threatening condition where their kidneys(肾脏)no longer filter(过滤)wastes from their blood. To get their blood cleaned, these kids must be hooked up to dialysis(透析) machines at the hospital three times a week, for at least three hours each time. HOPE allows kids to play online sports, racing, and adventure games with each other. Eventually they will be able to connect with kids in other hospitals who are suffering from the same problem. "We want to use the power of the Internet to bring together kids who feel that they are separated by their illness, and let them know that they are not alone," said Arun Mathews, the doctor who heads the program. He loves video games himself and got the idea to connect kids all over the country. Many researchers elsewhere are testing video game programs that might help young patients. For example, nine-year-old Ben Duskin of San Francisco, who was struggling with cancer helped to design a video game where players get rid of cancer cells. That’s all great news, because doctors already know that reducing pain and worry helps patients heal faster.
64. What’s the main idea of the passage?
A. Playing video games too much is bad for kids’health.
B. Playing video games seems to be beneficial to young patients’ recovery.
C. Doctors find that reducing pain helps patients recover faster.
D. Doctors invent a game to help kids in hospitals.
65. How long will it take a patient to get his blood cleaned in a week?
A. About 3 hours. B. About 6 hours. C. About 9 hours. D. About 21 hours.
66. According to Arun Mathews, the main purpose of HOPE is to _________.
A. encourage kids to play online games
B. teach kids how to design video games
C. help kids who are suffering from illness connect with each other
D. make parents worry less about their kids playing video games too much
67. Which of the following plays the most important role in the HOPE project?
A. Music. B. The Internet. C. Novels. D. Films.
68. What can we learn from the passage?
A. Nine-year-old Ben Duskin, who has a cancer, is very brave and clever.
B. Many parents want their children to play video games because it’s good for their health.
C. Doctors are not sure whether reducing pain and worry can help the patients recover faster.
D. HOPE allows kids to play online games only with the kids in the same hospital.
查看习题详情和答案>>A lot of grown-ups worry that spending too much time playing video games isn’t good for a kid’s health. Now some doctors have noticed that kids who bring their hand-held game players to the hospital seem less worried about being there. These patients also seem to experience less pain when they are concentrating on a superhero adventure or a car race. At the Johns Hopkins Children’s Center in Maryland, young patients are finding hospital visits easier to deal with, thanks to a test program called the Hospital-based On-line Pediatric Environment (HOPE). Patients in HOPE have a life-threatening condition where their kidneys(肾脏)no longer filter(过滤)wastes from their blood. To get their blood cleaned, these kids must be hooked up to dialysis(透析) machines at the hospital three times a week, for at least three hours each time. HOPE allows kids to play online sports, racing, and adventure games with each other. Eventually they will be able to connect with kids in other hospitals who are suffering from the same problem. "We want to use the power of the Internet to bring together kids who feel that they are separated by their illness, and let them know that they are not alone," said Arun Mathews, the doctor who heads the program. He loves video games himself and got the idea to connect kids all over the country. Many researchers elsewhere are testing video game programs that might help young patients. For example, nine-year-old Ben Duskin of San Francisco, who was struggling with cancer helped to design a video game where players get rid of cancer cells. That’s all great news, because doctors already know that reducing pain and worry helps patients heal faster.
- 1.
What’s the main idea of the passage?
- A.Playing video games too much is bad for kids’health.
- B.Playing video games seems to be beneficial to young patients’ recovery.
- C.Doctors find that reducing pain helps patients recover faster.
- D.Doctors invent a game to help kids in hospitals.
- A.
- 2.
How long will it take a patient to get his blood cleaned in a week?
- A.About 3 hours.
- B.About 6 hours.
- C.About 9 hours.
- D.About 21 hours.
- A.
- 3.
According to Arun Mathews, the main purpose of HOPE is to _________.
- A.encourage kids to play online games
- B.teach kids how to design video games
- C.help kids who are suffering from illness connect with each other
- D.make parents worry less about their kids playing video games too much
- A.
- 4.
Which of the following plays the most important role in the HOPE project?
- A.Music.
- B.The Internet.
- C.Novels.
- D.Films.
- A.
- 5.
What can we learn from the passage?
- A.Nine-year-old Ben Duskin, who has a cancer, is very brave and clever.
- B.Many parents want their children to play video games because it’s good for their health.
- C.Doctors are not sure whether reducing pain and worry can help the patients recover faster.
- D.HOPE allows kids to play online games only with the kids in the same hospital.
- A.