Why do women earn less than men?

Women earn less than men. For example, in 1988 the hourly wages of women in the U.S. were 16% less than those of men. The gap between male and female incomes varies with age. The gap between the labor incomes of young women and young men is much smaller than that between middle-aged women and men. It is also clear that jobs in which women are concentrated pay less. The larger the number of workers in an industry who are women, the lower the average wages.

Why do women earn less than men? Are the differences explained by the fact that women are looked down upon? If so, the government has to intervene, to force the employers to pay equal wages to equal jobs. however, there is no agreement among economists about the causes of the gap. One view argues that women on the average have chosen low-paying jobs in which workers enjoy the freedom of entering and leaving the labor force, which reduces their years of experience relative to men. Other people say the gap can also be explained by the difference in educational background which is shown in the difference in the marginal product between men and women.

Much of the gap, however, has not been fully explained. It might be the result of some bias against women. It is this part that has produced calls for government action. What would happen if the government did intervene to increase the wages paid to women? One possibility is that incomes for women as a group might actually decline. An increase in wage decreases the quantity of labor input demanded, resulting in decreased employment as the rate of hiring new workers declines. The result will be a surplus of labor. Those who can find jobs might be better off while those who had jobs might find themselves out of work.

The difference in labor incomes is most obvious between _______.

A. young men and young women

B. young women in the same industry

C. middle-aged men and middle-aged women

D. middle-aged women in the same industry

Some economists believe women earn less than men partly because ______.

A. women are less experienced than men

B. women are only provided with low-paying jobs

C. women have much freedom in selecting their jobs

D. there is more than enough women in the labor force

Which of the following cannot be inferred from the second paragraph?

A. Women receive less education than men.

B. Women are not as productive as men.

C. Levels of education are closely related to productivity.

D. Goods produced by women are not as good as those by men.

What does the author suggest that the government should do for women workers?

A. To ensure equal pay for women.

B. To explain why women are paid less.

C. To force employers to hire more women.

D. No solution is clearly suggested.

What would happen if women’s wages were raised?

A. Input of capital would be increased.

B. The unemployment rate would go up.

C. Those that have jobs would become better off.

D. Women as a group would earn more than before.

Why do women earn less than men?
Women earn less than men. For example, in 1988 the hourly wages of women in the U.S. were 16% less than those of men. The gap between male and female incomes varies with age. The gap between the labor incomes of young women and young men is much smaller than that between middle-aged women and men. It is also clear that jobs in which women are concentrated pay less. The larger the number of workers in an industry who are women, the lower the average wages.
Why do women earn less than men? Are the differences explained by the fact that women are looked down upon? If so, the government has to intervene, to force the employers to pay equal wages to equal jobs. however, there is no agreement among economists about the causes of the gap. One view argues that women on the average have chosen low-paying jobs in which workers enjoy the freedom of entering and leaving the labor force, which reduces their years of experience relative to men. Other people say the gap can also be explained by the difference in educational background which is shown in the difference in the marginal product between men and women.
Much of the gap, however, has not been fully explained. It might be the result of some bias against women. It is this part that has produced calls for government action. What would happen if the government did intervene to increase the wages paid to women? One possibility is that incomes for women as a group might actually decline. An increase in wage decreases the quantity of labor input demanded, resulting in decreased employment as the rate of hiring new workers declines. The result will be a surplus of labor. Those who can find jobs might be better off while those who had jobs might find themselves out of work.

1. 1.

   The difference in labor incomes is most obvious between _______.

   1. A.
      young men and young women
   2. B.
      young women in the same industry
   3. C.
      middle-aged men and middle-aged women
   4. D.
      middle-aged women in the same industry
2. 2.

   Some economists believe women earn less than men partly because ______.

   1. A.
      women are less experienced than men
   2. B.
      women are only provided with low-paying jobs
   3. C.
      women have much freedom in selecting their jobs
   4. D.
      there is more than enough women in the labor force
3. 3.

   Which of the following cannot be inferred from the second paragraph?

   1. A.
      Women receive less education than men.
   2. B.
      Women are not as productive as men.
   3. C.
      Levels of education are closely related to productivity.
   4. D.
      Goods produced by women are not as good as those by men.
4. 4.

   What does the author suggest that the government should do for women workers?

   1. A.
      To ensure equal pay for women.
   2. B.
      To explain why women are paid less.
   3. C.
      To force employers to hire more women.
   4. D.
      No solution is clearly suggested.
5. 5.

   What would happen if women’s wages were raised?

   1. A.
      Input of capital would be increased.
   2. B.
      The unemployment rate would go up.
   3. C.
      Those that have jobs would become better off.
   4. D.
      Women as a group would earn more than before.

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High-quality customer service is preached(宣扬) by many ,but actually keeping customers happy is easier said than done. Shoppers seldom complain to the manager or owner of a store, but instead will alert their friends, relatives, co-workers, strangers-and anyone who will listen. Store managers are often the last to hear complaints, and often find out only when their regular customers decide frequent their competitors, according to a study jointly conducted by Verde group and Wharton school.

“Storytelling hurts the boss and entertains consumers,” said Paula Courtney, President of the Verde group.” the store loses the customer, but the shopper must also find a replacement.” On average, every unhappy customer will complain to at least four other, and will no longer visit the specific store for every dissatisfied customer, a store will lose up to three more due to negative reviews. The resulting “snowball effect” can be bad to bosses.

According to the research, shoppers who bought clothing met the most problems. ranked second and third were grocery and electronics customers. The most common complaints include filled parking lots, cluttered (塞满了的) shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople. During peak shopping hours, some retailers solved the parking problems by getting moonlighting local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidance eliminated the need for customers to circle the parking lot endlessly, and avoided fight between those eyeing the same parking space.

Bosses can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions.

Most importantly, salespeople should be diplomatic and polite with angry customers. “Retailers who’re responsive and friendly are more likely to smooth over issues than those who aren’t so friendly.” said Professor Stephen Hoch. “Maybe something as simple as a greeter at the store entrance would help.” Customers can also improve future shopping experiences by filling complaints to the boss, instead of complaining to the rest of the world. Bosses are hard-pressed to improve when they have no idea what is wrong.

1. Why are store managers often the last to hear complaints?

A. Most customers won’t bother to complain even if they have had unhappy experiences.

B. Customers would rather relate their unhappy experiences to people around them.

C. Few customers believe the service will be improved.

D. Customers have no easy access to store managers.

2. What does Paula Courtney imply by saying “ … the shopper must also find a replacement” (Line 2, Para. 4)?

A. New customers are sure to replace old ones.

B. It is not likely the shopper can find the same products in other stores.

C. Most stores provide the same

D. Not complaining to the manager causes the shopper some trouble too.

3. Shop owners often hire moonlighting police as parking attendants so that shoppers_____

A. can stay longer walking in the store  B. won’t have trouble parking their cars

C. won’t have any worries about safety  D. can find their cars easily after shopping

4. What contributes most to smoothing over issues with customers?

A .Manners of the salespeople   B. Hiring of efficient employees

C. Huge supply of goods for sale   D. Design of the store layout.

5. To achieve better shopping experiences, customers are advised to _________.

A exert pressure on stores to improve their service

B. settle their problem with stores in a diplomatic（外交）way

C. voice their dissatisfaction to store managers directly

D. shop around and make comparisons between stores

Directions: Read the passage carefully and answer the questions or complete the statements in no more than 12 words.
The first fast food restaurants opened in the United Sates at the end of the 1950s. Throughout the 1960s and 1970s, the fast food industry continued to expand across the United Sates. Two aspects of American society that helped the fast food industry take off were teenagers and cars. Teenagers were the best workers to fill the low-skill jobs needed to work in fast food restaurants putting together hamburgers, taking orders and frying potatoes. Fast food chains also marketed themselves to people with cars by having drive-thru order windows and car hops. Car hops were waitresses who usually wore roller skates and brought the food outside the restaurant so that people could eat in their cars.
The trend of fast food chains hiring teenagers continues today. One out of every eight Americans has worked at McDonald’s, the largest fast food chain in the United States. Fast food chains used to be found only along highways or in business areas where people need to grab a quick lunch before returning to work. Today, however, fast food restaurants can be found in sports stadiums, airports, gas stations, malls; on college campuses, cruise ships; at K-Mart, Wal-Mart; and in hospital cafeterias.
The popularity of fast food in the United States is related to the idea that people would rather eat in a place they are familiar with rather than try a new place they know nothing about. This is the philosophy behind franchises(特许经营). When a person buys a franchise, they are paying for the use of the company’s name. This system has advantages and disadvantages for the person starting the restaurant. The new franchise owner is called the “franchisee”. The company selling its name is the “franchiser”. The franchiser brings experience, equipment, and a business plan to the deal. The franchisee puts up the money and does all the work. On the negative side, the franchiser gives up some control by not owning each restaurant or store directly. The franchisee gives up her or his ability to make personal decisions because she or he has to obey the rules of the company.
(Note: Answer the question or complete the statement in NO MORE THAN 12 WORDS.)
【小题1】Fast food chains hire teenagers because ________________________________________.
【小题2】Fast food restaurants used to find its location according to _________________________.
【小题3】According to the author, what’s the philosophy behind franchises?
【小题4】What is the advantage of franchise to the franchisee?