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Do you remember last summer , when angry travelers were urging the government to do something about airline customer service ? Airlines 36 to improve , and they adopted (采用)new standards just before Christmas . 37 as another summer nears , plenty of 38
travelers don’t see much improvement in customer 39 overall .
This month , the Department of Transportation’s (DOT) office will publish its first critical 40
on whether airlines are 41 their promises . One survey（调查）suggests problems : the number of 42 to the DOT about the top 10 airlines in the first 43 rose 89% from a year ago .
Hit last summer by passenger complaints and the threat (威慑)of consumer-protection laws by the 44 , 14 airlines 45 to adopt a set of basic customer-service standards called Customers First . The “12 promises” to passengers were introduced 46 a mjor effort to improve service . Since then , airlines have been redesigning websites , retraining employees and upgrading technology .
Recently , DOT inspector general Kenneth Mead , at McCain’s request , sent 20 examiners to airports to 47 whether each airline is doing what it promised . Mead warns travelers shouldn’t 48 too much . Most of the promises are 49 better communication with customers , not problems with flights .
“Passengers should show more understanding to airlines about their 50 to better air service .” Spokeswoman Shelly Sasson says . “And when 51 are made , it takes a long time for them to be noticed,” she says .
Now , the efforts may be working . During the first quarter , Delta had the second-lowest rate of complaints among the 52 10 carriers . 53 , its rate , along with other carriers’ , is up from last year . McCain and other lawmakers say there may be a 54 to pass new consumer-protection 55 .
36．A．promised B．managed C．hoped D．refused
37．A．So B．But C．Merely D．Even
38．A．skilled B．experienced C．tired D．puzzled
39．A．flight B．opinion C．service D．travel
40．A．news B．information C．doubt D．article
41．A．honoring B．making C．giving D．improving
42．A．problems B．travelers C．passengers D．complaints
43．A．quarter B．year C．month D．summer
44．A．customer B．company C．government D．public
45．A．wished B．agreed C．remembered D．failed
46．A．to B．for C．as D．by
47．A．explain B．discuss C．discover D．check
48．A．travel B．expect C．complain D．suggest
49．A．aimed at B．considered as C．joined to D．made from
50．A．difficulty B．situation C．reality D．efforts
51．A．suggestions B．rules C．decisions D．improvements
52．A．large B．first C．top D．bad
53．A．Still B．Therefore C．Instead D．Meanwhile
54．A．possibility B．need C．chance D．use
55．A．examinations B．service C．laws D．reports
查看习题详情和答案>>Do you remember last summer , when angry travelers were urging the government to do something about airline customer service ? Airlines 36 to improve , and they adopted (采用)new standards just before Christmas . 37 as another summer nears , plenty of 38
travelers don’t see much improvement in customer 39 overall .
This month , the Department of Transportation’s (DOT) office will publish its first critical 40
on whether airlines are 41 their promises . One survey（调查）suggests problems : the number of 42 to the DOT about the top 10 airlines in the first 43 rose 89% from a year ago .
Hit last summer by passenger complaints and the threat (威慑)of consumer-protection laws by the 44 , 14 airlines 45 to adopt a set of basic customer-service standards called Customers First . The “12 promises” to passengers were introduced 46 a mjor effort to improve service . Since then , airlines have been redesigning websites , retraining employees and upgrading technology .
Recently , DOT inspector general Kenneth Mead , at McCain’s request , sent 20 examiners to airports to 47 whether each airline is doing what it promised . Mead warns travelers shouldn’t 48 too much . Most of the promises are 49 better communication with customers , not problems with flights .
“Passengers should show more understanding to airlines about their 50 to better air service .” Spokeswoman Shelly Sasson says . “And when 51 are made , it takes a long time for them to be noticed,” she says .
Now , the efforts may be working . During the first quarter , Delta had the second-lowest rate of complaints among the 52 10 carriers . 53 , its rate , along with other carriers’ , is up from last year . McCain and other lawmakers say there may be a 54 to pass new consumer-protection 55 .
36．A．promised B．managed C．hoped D．refused
37．A．So B．But C．Merely D．Even
38．A．skilled B．experienced C．tired D．puzzled
39．A．flight B．opinion C．service D．travel
40．A．news B．information C．doubt D．article
41．A．honoring B．making C．giving D．improving
42．A．problems B．travelers C．passengers D．complaints
43．A．quarter B．year C．month D．summer
44．A．customer B．company C．government D．public
45．A．wished B．agreed C．remembered D．failed
46．A．to B．for C．as D．by
47．A．explain B．discuss C．discover D．check
48．A．travel B．expect C．complain D．suggest
49．A．aimed at B．considered as C．joined to D．made from
50．A．difficulty B．situation C．reality D．efforts
51．A．suggestions B．rules C．decisions D．improvements
52．A．large B．first C．top D．bad
53．A．Still B．Therefore C．Instead D．Meanwhile
54．A．possibility B．need C．chance D．use
55．A．examinations B．service C．laws D．reports
查看习题详情和答案>>Do you know what really troubles me? For some reason, words with silent letters have always bothered me. For example, consider these words: know, design, island, school, wrist, naughty, and salmon. All of these words have at least one letter that is not typically pronounced, and these words are just a very small part of words with silent letters in them.
Some words are even worse, consider this word: colonel. Not only are some letters not pronounced, but letters that are not even there are pronounced.
Even foreign languages, especially French, are guilty of this needless complexity and confusion. I know there must be some main historical reasons why the words are spelled and pronounced the way they are, but that does not mean bad traditions must continue to survive. Especially if they are no longer logical.
Unfortunately, there is very little that anyone can do for it, because there’s no group of people who can change or have the right to change the English language for everyone. However, the only thing we can do is make changes in the way we talk and write in hopes that it catches on. For example, I pronounce the letter “l” in salmon on purpose to make people annoyed and to sound more different or complicated. I even pronounce colonel the correct or French way.
I can only hope these two minor changes to the English language make sense to you, and you will help to keep up these minor changes forever in your everyday life.
We can learn from the passage ________.
A. colonel is pronounced
B. salmon is pronounced
C. all the words with silent letters come from French
D. linguists will solve the problem of dumb letters
Which of the following is the main reason for silent letters?
A. French language. B. Historical reasons. C. Some linguists D. Bad traditions.
The underlined phrase “catches on” probably means “________”.
A. becomes popular B. gets across C. follows the fashion D. doesn’t fall behind
Which of the following is the best title for this passage?
A. Troubles in everyday life B. Traps in English words
C. Words with silent letters D. Necessary changes of languages
查看习题详情和答案>>To hitch-hike successfully in any country you must be able to do two things: attract attention and at the same time convince the driver at a glance that you do not intend to rob or murder him. To fulfill the first requirement you must have some mark to distinguish you at once from all other hikers. A serviceman, for instance, should wear his uniform, a student his scarf. In a foreign country an unmistakable indication of your own nationality will also arrest a driver’s attention.
When I hitch-hiked 9,500 miles across the United States and back recently I wore a well-tailored suit, a bowler hat and a trench coat, and carried a pencil-thin rolled black umbrella. My suitcase was decorated with British flags. Having plenty of luggage, moreover, I was not likely to be suspected of being a dangerous lunatic(精神病患者). I then had to get across to the driver the idea that I was a real traveler, and needed to get somewhere cheaply.
But even with careful preparation, you must not assume that the task will be easy. You should be prepared to wait a little, for there are drivers who confess to a fierce prejudice against, （not to say hatred of）, hitch-hikers, and would no more pick up a hiker than march from Aldermaston to London. In America, my average wait was half-an-hour, and my longest two hours, but I have heard of people waiting all day; they probably took less pains to make themselves easy to notice.
Nor must you assume that all the drivers who stop for you are nice, normal people. On one occasion I found myself driving with two boys of about nineteen who turned out to be on the run from the police, and were hoping to use me as an alibi. There are also lesser(较小的) risks: you may find yourself in the car of a Fascist fanatic, a Mormon missionary(传教士), or just a bad driver. You cannot tell, of course until you are in the car. But you soon learn the art of the quick excuse that gets you out again.w(w w.ks&5 u.c*o m
If the hitch-hiker in the U.S. will remember that he is seeking the willingness of drivers to give him a free ride, and is prepared to give in exchange entertainment and company, and not go to sleep, he will come across the remarkable, almost legendary, hospitality of American of the West. It will also help if he can drive—I think that I drove myself about 4,500 of those 9,500 miles I hitch-hiked in the States.
A hitch-hiking serviceman should wear his uniform .
A. so as not to look too unusual
B. to attract attention
C. to show he is on duty
D. to put the driver at ease
In paragraph 3, we learn that the writer .
A. has sometimes failed to hitch a ride
B. has marched from Aldermaston to London
C. has always been successful in hitching a ride
D. has had to wait for long hours for a ridew(w w.ks&5 u.c*o m
The main idea of Paragraph 4 is that .
A. it is dangerous to be in a car with strangers
B. hitch-hiking may turn out to be risky sometimes
C. a hitch-hiker must also learn the art of quick excuse
D hitch-hikers might come across bad drivers
In the last paragraph, the writer mainly wants to tell us that a hitchhiker should .
A. not talk to the driver too much
B. fall asleep to make it a peaceful ride
C. try to make himself pleasant and entertaining
D. seek the willingness of drivers
A suitable title for the passage would be .
A. “The Art of Hitch-hiking”
B. “An Englishman’s View of the U.S.”
C. “An English Hitch-hiker”
D. “The joys and Dangers of hitch-hiking
查看习题详情和答案>>To get an extra 14 years of life, don't smoke, eat lots of fruits and vegetables, exercise regularly and drink alcohol in a proper amount．That is according to a study published this Monday in the Public Library of Science Medicine Journal．
After tracking more than 20,000 people aged 45 to 79 years in the United Kingdom from about 1993 to 2007, Kay-Tee Khaw of the University of Cambridge and his colleagues found that people who adopted these four healthy habits lived all average of 14 years longer than those who didn't．
“We've known for a long time that these behaviors are good things to do, but we've not seen this benefit before, ”said Susan Jebb, head of Nutrition and Health at Britain's Medical Research Council．“The benefit was also seen regardless of whether or not people were fat and what social class they came from．”
Study participants（参与者）scored a point each for not smoking, regular physical activity, eating five servings of fruits and vegetables a day and moderate alcohol intake．
Public health experts said they hoped the study would inspire governments to introduce policies helping people to adopt these changes．But because the study only observed people rather than testing specific changes, it would be impossible to conclude that people who suddenly adopted these healthy behaviors would surely gain 14 years．
“We can't say that any person could gain 14 years by doing these things, ”said Dr．Tim Armstrong, a physical activity expert at the World Health Organization．“The 14 years is an average across the population of what's theoretically（理论上地）possible．”
“Most people know that things like a good diet matter and that smoking isn't good for them, ”Susan Jebb said．“We need to work on providing people with much more practical support to help them change．”
Which of the following DOESN'T belong to the four healthy habits?
A．Eat five servings of fruits and vegetables a day．
B．Do proper exercise in the morning every day．
C．Drinking alcohol in the proper amount every day．
D．Having a cigarette before going to bed every day．
We can learn from the passage that ．
A．Susan Jebb did not take part in the study．
B．the study observed people as well as tested specific changes．
C．there's no need for people under 45 to adopt these good habits．
D．only those from first class can benefit from these healthy behaviors．
What can be inferred from the passage?
A．All the people are well aware of the harm of their bad habits．
B．People aged 45 to 70 have bad habits in the United Kingdom．
C．Governments should take measures to help people change their bad habits．
D．People have adopted the four healthy habits after knowing they're good．
What would be the best title for this passage?
A．Smoking and Drinking Cuts You 14 Years
B．How to Live a Much Healthier Life
C．Healthy Habits May Give Extra 14 Years
D．How to Make Your Life Longer Than Others
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