I have had just about enough of being treated like a second-class citizen, simply because I happen to be that unfairly treated member of society --- a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I am convinced the things are being run solely to suit the firm, the system, or the union. There seems to be a deceptive (欺骗的) new motto for so-called “service” organizations --- Staff Before Service.
　　 How often, for example, have you queued for what seems like hours at the Post Office or the supermarket because there were not enough staff on duty to man all the service grilles or checkout counters? Surely in these days of high unemployment it must be possible to hire cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that uncovering all their cash registers at any one time would increase operating costs. And the Post Office says we cannot expect all their service grilles to be occupied “at times when demand is low”.
　　  It is the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining rooms close earlier or menu choice is cut short. As for us guests, we just have to put up with it. There is also the nonsense of so many friendly hotel night porters having been thrown out of their jobs in the interests of “efficiency” and replaced by coin-eating machines which offer everything from lager to laxatives (从贮藏啤酒到通便剂). Not to mention the tea-making kit in your room: a kettle with a mixed collection of tea bags, plastic milk boxes and lump sugar. Who wants to wake up to a raw teabag? I do not, especially when I am paying for “service”.
　　Can it be stopped, this worsening of service, this growing attitude that the customer is always a bore? I angrily hope so because it is happening, sadly, in all walks of life.
　　Our only hope is to hammer home our anger whenever and wherever we can and, if all else fails, bring back into practice that other, older slogan --- Take Our Deal Elsewhere.
【小题1】The writer feels that nowadays customers __________.

A．not having enough male staff on duty

B．difficulties in hiring more efficient staff

C．lack of cooperation between staff members

D．not providing enough staff on purpose to reduce budget

A．be patient when queuing before checkout counters

B．put up with the rude manners of the staff

C．try to control his temper when ill-treated

D．go to other places where good service is available

Thomas Edison tried two thousand different materials to make the light bulb. When none worked satisfactorily, his assistant　 31　 , “All our work is in vain. We have learned nothing. ”

　 Thomas Edison replied very　 32 , “Oh, we have come a long way and we have 　 33 a lot. We now know that there are two thousand materials which we cannot 34　 to make a good light bulb. ”

　 If we learn from our mistakes, then we are　 35　 . If we learn from someone else’s mistakes, then we are genius. Success is nothing more than a few simple disciplines 　 36　 daily and failure is nothing more than a few small　 37 　 repeated daily.

　 How　 38 the above lines are! Success takes 　 39 . We’ll make mistakes 40 　 we do things in too much of a hurry. When we do not practice disciplines in life, we don’t build enough confidence to 　 41 new and challenging tasks which are important and matter in life. Our confidence　 42 what we think of ourselves and whether we believe in ourselves. We are all born with exceptional　 43　 , but only a few really　 44　 their true potential and make efforts in life and the others just lead a(n)　 45　 life. Do you want to be exceptional?

　 Success is a fruit which everyone wants to 　 46　 but it is not found everywhere and no one can 　 47　 it without serious efforts.

　 Those who want to succeed will find a way; those who don’t will find a(n) 48　 !

　 Success depends upon previous　 49　 , and without it we will end in failure.

　 When you are　 50　 , please enjoy it and give your hand to others who want to accomplish something.

31. A. celebrated　　 B. complained

C. explained　　　　 D. answered

32. A. confidently　　　 B. madly

C. carelessly　　　　　 D. angrily

33. A. remembered　　 B. refused

C. learned　　　　　　 D. ordered

34. A. test　　 B. ignore

C. invent　　　 D. use

35. A. healthy　　 B. enthusiastic

C. intelligent　　　 D. generous

36. A. shown　　 B. prevented

C. recorded　　　 D. practiced

37. A. errors　　 B. machines

C. jobs　　　　 D. steps

38. A. common　　 B. strange

C. familiar　　　　 D. true

39. A. effect　　 B. time

C. drugs　　　　 D. roles

40. A. as though　　 B. so that

C. unless　　　　　 D. if

41. A. keep　　 B. attempt

C. give　　　　 D. see

42. A. depends on　　 B. sets aside

C. turns down　　　　 D. sets up

43. A. appearances　　 B. experiences

C. qualities　　　　　 D. feelings

44. A. own　　 B. realize

C. provide　　 D. research

45. A. active　　 B. hard

C. rich　　　　　 D. average

46. A. sell　　 B. draw

C. eat　　　　 D. praise

47. A. achieve　　　 B. watch

C. offer　　　 　　D. recognize

48. A. story　　 B. excuse

C. key　　　　 D. plan

49. A. preparation　　 B. influence

C. life　　　　　　　 D. generation

50. A. powerful　　 B. wonderful

C. successful　　　 D. hopeful

第二节：完形填空（共20小题；每小题1.5分，满分30分）
阅读下面短文，掌握其大意，然后从16-35各题所给的A、B、C、D四个选项中，选出最佳选项。
The Price of a Dream
　　I grew up poor—living with my wonderful mother. We had little money, but plenty of love and attention. I was 　16　 and energetic. I understood that no matter how poor a person was, he could still 　17　 a dream.
My dream was 　18　. By the time I was sixteen, I started playing baseball. I could throw a ninety-mile-per-hour fastball and 　19　 anything that moved on the football field.
I was also  20　. My high school coach was John, who not only believed in me, but also taught me 　21　to believe in myself. He 　22　 me the difference between having a dream and remaining true to that dream. One particular 　23　 with Coach John changed my life forever.
　　A friend recommended me for a summer job. This meant a chance for money in my pocket—money for a new bike, new clothes and the 　24　 of savings for a house for my mother. Then I realized I would have to 　25　 up summer baseball to handle the work schedule, and that meant I would have to tell John I wouldn’t be playing.
　　When I told John, he was 　26　 as I expected him to be. “You have your whole life to work,” He shouted. “Your 　27　 days are limited. You can’t afford to waste them.” I stood before him with my head 　28　, trying to think of the right　29　　that would explain to him why my dream of buying my mom a house and having money in my pocket was worth facing his 　30　 in me.
　　“How much are you going to make at this job, son?” He asked. “3.5 dollars an hour,” I replied.
　　“Well,” he asked, “is $ 3.5 an hour the price of a dream?”
　　That simple question made  31    for me the difference between  32 　something at once and having a 　33　. I decided myself to play sports that summer and the ___34    year after I finished high school, I was hired by the Pittsburgh Pirates to play baseball, and was 　35　 a $ 20,000 contract. Finally, I bought my mother the house of my dream!
16. A. happy                 B. polite　             C. shy　                        D. honest
17. A. live                    B. have　　　       C. make　　　           D. need
18. A. athletics                 B. music　　　     C. business　　              D. money
19. A. kick                   B. play                   C. pass　　　　             D. hit
20. A. right                   B. popular　　       C. lucky　　　             D. honest
21. A. how                   B. why　　　        C. when　　　           D. whether
22. A. gave                   B. taught　　　     C. brought　　　          D. asked
23. A. accident                 B. matter　　      C. problem　　            D. experience
24. A. aim　　　　    B. idea　　　       C. start　　　　           D. purpose
25. A. keep　　　      B. end　　　       C. give　　　　           D. pick
26. A. mad　　　　     B. mournful　             C. frightened　           D. shameful
27. A. living　　　     B. playing　　        C. working　　            D. dreaming
28. A. moving　　      B. nodding　　       C. shaking　　           D. hanging
29. A. answers　　      B. excuses　　        C. words　　　            D. ways
30. A. sadness　　    B. regret　            C. hopelessness           D. disappointment
31. A. direct　　　　  B. clear　　           C. straight　　　      D. bare
32. A. wanting　　　    B. changing　　       C. dreaming　　           D. enjoying
33. A. wish　　　　　 B. goal　　　                 C. score　　　　      D. desire
34. A. following　　　 B. same　　           C. previous　　            D. very
35. A. charged　　　　B. got　　　　         C. offered　　       D. presented

Now that I am no longer young, I have friends whose mothers have passed away. I have heard these sons and daughters say they never fully appreciated their mothers ___【小题1】___ it was too late to tell them. I am blessed (赐福) with the dear mother who is still alive. I ___【小题2】___ her more each day. My mother does not change, but I ___【小题3】___ . As I grow older and wiser, I realize ___【小题4】___ an extraordinary person she is. How ___【小题5】___ that I am unable to speak these words in her ___【小题6】___ , but they flow easily from my pen.
　　How does a daughter begin to thank her mother for life itself? For the love, patience and just ___【小题7】___ hard work that go into ___【小题8】___ a child? For running after a toddler (学走步的小孩), for understanding a ___【小题9】___ teenager, for tolerating (忍受;容忍) a college student who knows ___【小题10】___ ? For waiting for the day when a daughter ___【小题11】___ how wise her mother really is?
　　How does a ___【小题12】___ woman thank a mother for ___【小题13】___ to be a mother? For being ready ___【小题14】___ advice (when asked) or remaining ___【小题15】____ when it is most appreciated? For not saying, “I told you so,” when she could have uttered these words ___【小题16】___ ? For being ___【小题17】___ herself-loving, thoughtful, patient, and forgiving?
　　I don’t know how, dear God, except to ask you to bless her as richly as she ___【小题18】___ and to help me live up to the example she has ___【小题19】___ . I pray that I will look as good in the eyes of my children as my mother ___【小题20】___ in mine.

任务型阅读 （共10小题，每小题1分，满分10分）
认真阅读下列短文，并根据所读内容在文章后表格中的横线上填入最恰当的单词。 
注意：每空只填一个单词。
Maybe you are an average student. You probably think you will never be a top student. This is not necessary so, however. Anyone can become a better student if he or she wants to. Here is how.　　
1). Plan your time carefully. When you plan your week, you should make a list of things that you can have to do. After making the list, you should make a schedule of your time. First time for eating, sleeping, dressing, etc. Then decide a good, regular time for studying. Don’t forget to set aside enough time fro entertainment. A weekly schedule may not solve all your problems, but it will force you to realize what is happening to your time.　　
2). Find a good place to study. Look around the house for a good study area. Keep this space, which may be a desk or simply a corner of your room. Free from everything but study materials. No games, radios, or television. When you sit down to study, concentrate on the subject. 　　
3). Make good use of your time in class. Take advantage of class time to listen to everything the teachers say. Really listening in class means less work later. Taking notes will help you remember what your teachers say.　　
4). Study regularly. When you get home from school, go over your notes. Review the important points that your teachers mentioned in class. If you want to know what your teacher is going to discuss the next day, read the material in advance. This will help you understand the next class. If you do these things regularly, the material will become more meaningful, and you will remember it longer.　　
5). Develop a good attitude about tests. The purpose of a test is to show what you have learned about a subject. They help you remember your new knowledge. The world won’t end if you don’t pass a test, so don’t be overly worried.　
There are other methods that might help you with your studying. You will probably discover many others after you have tried these.　　
How to Become a Better Student?