网址：http://m.1010jiajiao.com/timu3_id_3013114[举报]
Would you like to be a king or queen? To have people waiting on you hand and foot? Many Americans experience this royal treatment every day. How? By being customers. The American idea of customer service is to make each customer the center of attention. Need proof? Just listen to the commercials. Most of them sound like the McDonald’s ad: “We do it all for you.” Actually, not all stores in America roll out the red carpet for their customers. But wherever you go, good customer service means making customers feel special.
People going shopping in America can expect to be treated with respect from the very beginning. Most places don’t have a “furniture street” or a “computer road” which allow you to compare prices easily. Instead, people often “let their fingers do the walking” through the store hot lines. From the first “hello”, customers receive a satisfying response to their questions. This initial contact can help them decide where to shop.
When customers get to the store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. In most stores, the clear signs that label each department make shopping a breeze. Customers usually don’t have to ask how much items cost, since prices are clearly marked. And unless they’re at a flea market or a yard sale, they don’t bother trying to bargain.
When customers are ready to check out, they find the nearest and shortest checkout lane. But as Murphy’s Law would have it, whichever lane they get in, all the other lanes will move faster. Good stores open new checkout lanes when the lanes get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you” from the clerk. Many stores even allow customers to take their shopping carts out to the parking lot. That way, they don’t have to carry heavy bags out to the car.
1. By quoting (引用) the McDonald’s ad: “We do it all for you”, the author intends to_______.
A. suggest that customers believe what commercials say deeply
B. show readers the American idea on good customer service
C. express all the stores pay much attention to the customers
D. persuade readers to choose the stores with ads correctly
2.In the USA, what may you do at first if you want to do some shopping?
A. To visit a professional street with lots of similar stores.
B. To compare prices in many shops in the same street.
C. To make phone calls and get better shopping choices.
D. To receive other customers’ answers to the questions.
3.The underlined words “a breeze” in Para.3 most probably means _________.
A. an easy job B. a trouble C. a funny thing D. a boring task
4.Which of the followings shows American stores offer convenience to customers in this passage?
A. The store clerks don’t usually sit around watching TV or playing cards.
B. Some stores offer price bargain to the customers like a yard sale.
C. The clerks give customers a smile and a warm “thank you” after paying.
D. Some stores open new checkout lanes when the lanes are crowded.
5.Which of the following can be the best title of this passage?
A. Customer Service in America B. Excellent Stores in America
C. Shopping Rules in America D. Being King or Queen in America
查看习题详情和答案>>
Students must apply for a place before attending any class. Applications(申请), either by post or in person, are dealt with strictly in the order they are received at the Adult Education Office.
You can apply:
BY POST-Use the card provided with the exact fee. You'll be accepted on the course unless it is full, in which case we will inform you. An acknowledgement(承认) will not be made nor a receipt(收据) sent unless you provide a stamped addressed envelope. Receipts will normally be given out at the first class.
IN PERSON-Call at the Adult Education Office (ground floor, Block C) between approximately 9:00 a.m. and 3:00 p.m. (2:30 p.m. on Fridays), or at the College Reception Desk (at the main entrance) at the other times (in the evenings until about 7:30 p.m. on Fridays).
Students should note that popular classes may be full well before the course is to start, so that early application is strongly advised to avoid disappointment.
For the AUTUMN TERM, applications will be accepted by post (preferably) or in person from 1st August.
For the SPRING TERM, applications will be accepted from 1st December.
For the SUMMER TERM, applications will be accepted from 1st April.
68．Students who apply to the college by post will ________ .
A．avoid disappointment
B．be sent a bill
C．have an advantage over people applying in person
D．be informed if they haven't got a place
69．Students applying by post must ________ .
A．hand in a stamped addressed envelope in person
B．pay at the first class
C．bring the receipt to the first class
D．send payment with their application
70．Where can students apply in person?
A．At the College Reception Desk at 3:30 p.m.
B．At the Adult Education Office after about 3:30 p.m.
C．At the Adult Education Office at 9:30 a.m.
D．At the College Reception Desk at 2:20 p.m. on Fridays.
71．If students want to apply for the AUTUMN TERM, ________ .
A．they should check whether the course is full
B．they can apply by post or in person
C．applications must be received by August 1st
D．they must apply in person before August 1
查看习题详情和答案>>
BRITAIN is a popular tourist place, but tours of the country have pros and cons.
GOOD NEWS
Free museums. No charge for outstanding collections of art and antiquities.
Pop music. Britain is the only country to compete with the US on this score.
Black cabs. London taxi drivers know where they are going even if there are never enough of them at weekends or night.
Choice of food. Visitors can find everything from Japanese to Swedish restaurants.
Fashion. Not only do fashion junkies love deeply and respect highly brand names such as Vivienne Westwood, Alexander McQueen; street styles are justly loved, too.
BAD NEWS
Poor service. “It’s part of the image of the place. People can dine out on the rudeness they have experienced,” says Professor Tony Seaton, of Luton University’s International Tourism Research Center.
Poor public transport. Trains and buses are promised to disappoint the keenest tourists, although the over crowded London tube is unbelievably popular.
Rain. Still in the number one complaint.
No air-conditioning. So that even splendidly hot summers become as unbearable as the downpours.
Overpriced hotels. The only European country with a higher rate of tax on hotel rooms is Denmark.
Licensing hours. Alcohol(酒) is in short supply after 11 pm even in “24-hour cities”.
What do tourists complain most?
A. Poor service. B. Poor public transport.
C. Rain. D. Overpriced hotels.
What do we learn about pop music in Britain and the US through this passage?
A. Pop music in Britain is better than that in the US.
B. Pop music in Britain is as good as that in the US.
C. Pop music in Britain is worse than that in the US.
D. Pop music in Britain is quite different from that in the US.
When is alcohol unlikely to be available in quantities?
A. At 8: 30 pm. B. At 9: 30 pm. C. At 10: 30 pm. D. At 11: 30 pm.
Which of the following is true according to the passage?
A. The public transport is poor there.
B. It’s very cheap to travel by taxi there.
C. You cannot find Chinese food there.
D. You have to pay to visit the museums.
查看习题详情和答案>>