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　　Complaining(抱怨)about faulty goods or bad service is never easy. Most people dislike making a fuss(大惊小怪). But if something you have bought is faulty or does not do what is instructed for it, you are not asking for a favor to get it put right. It is the shopkeeper's responsibility(负责) to take the complaint seriously and to replace or repair a faulty article or put right poor service, because he is the person with whom you have entered into an agreement. The manufacturer may have a part to play but that comes later.

　　Complaints should be made to a responsible person. Go back to the shop where you bought the goods, taking with you any receipt(发票)you may have. Ask to see the buyer in a large store. In a small store the assistant may also be the owner or you can complain directly. In a chain store ask to see the manager. If you telephone, ask the name of the person who handles your enquiry, otherwise you may never find out who dealt with the complaint later.

　　Even the bravest person finds it difficult to stand up in group of people to complain, so if you do not want to do it in person, write a letter. Stick to the facts and keep a copy of what you write. At this stage you should give any receipt numbers, but you should not need to give receipts or other papers to prove you bought the article. If you are not satisfied with the answer you get, or if you do not get a reply, write to the managing director of the firm, shop, or organization. Be sure to keep copies of your own letters and any you receive.

(1)The shopper makes a complaint because ________.

[　　]

A．he dislikes causing a fuss

B．it doesn't do what is instructed for it

C．the article bought is not up to standard

D．he was at fault in buying the article

(2)When complaining in person, you should ________.

[　　]

A．get a receipt for what you buy

B．speak to to a responsible person

C．talk directly to the assistant

D．ask to see the buyer

(3)When complaining on the telephone ________.

[　　]

A．you should speak directly to the owner

B．you must ask for the manager

C．you may never find nut who dealt with the matter

D．you should find out with whom you discuss the matter

(4)If you write a letter to complain ________.

[　　]

A．it is important to keep a record of what you say

B．it is necessary to send receipts

C．say how you feel about the matter

D．ask what receipt numbers you should give

Seven loyal readers came to the Teens’ office two weeks ago. They had a wonderful day learning how to make a newspaper. But what   36   made them excited was that they had their say.

“What most impressed me was   37   I was saying something, I found all eyes were   38  me,” said Tang Shining, one of the students. Her friend, Li Chunbei agreed, and felt very glad that when she was talking, the editors nodded and even   39  notes.

Students were happy to see the editors listen to their   40  . You may often   41   about being neglected (忽略) by teachers and parents.   42   before complaining, please   43  that you have already spoken about your thoughts.

It’s common in China that teachers at school and parents were   44   the ones to tell teenagers what they should and shouldn’t do. The young are   45   to doing what they are told, rather than thinking by themselves. But then their ideas would be locked in their brains and not be       46   .

A girl wrote to Teens about her family   47  . She used to be very sad because her father seldom talked and played with her. After years of consideration, she   48   decided to write her father a letter, telling him about her sadness. To her   49  , the father   50  , saying that he didn’t realize his mistakes. From then on, he really   51  .

Sometimes, we need to let our   52   be heard, so others can understand our thoughts and feelings.

Don’t be afraid of being   53   for what you have done. You know it is your   54   to speak your mind.   55   your ideas are denied (否定), at least you have tried your best. You will not be left with any regret.

36.     A. completely              B. directly                C. really                     D. immediately

37.     A. how                       B. what                    C. where                    D. when

38.     A. on                          B. for                       C. at                          D. in

39.     A. read                       B. saw                     C. took                       D. copied

40.     A. songs                     B. speeches              C. opinions                 D. articles

41.     A. complain                B. talk                      C. write                      D. speak

42.     A. And                        B. So                       C. Instead                   D. But

43.     A. make good              B. make sure            C. make up                D. make of

44.     A. always                   B. never                  C. seldom                   D. hardly

45.     A. used                       B. reduced                C. advised                  D. told

46.     A. remembered            B. used                    C. heard                     D. touched

47.     A. report                     B. history                 C. event                     D. story

48.     A. sadly                      B. finally                  C. angrily                   D. suddenly

49.     A. surprise                  B. disappointment      C. sorrow                   D. joy

50.     A. smiled                    B. apologized            C. laughed                  D. shouted

51.     A. exchanged              B. played                  C. talked                     D. changed

52.     A. suggestions             B. decisions              C. voices                    D. secrets

53.     A. punished                 B. fined                    C. beaten                    D. blamed

54.     A. duty                       B. right                    C. task                       D. pleasure

55.     A. Instead                   B. Because               C. Even if                   D. Not until

 Seven loyal（忠实的）readers came to the Teens Office two weeks ago. They had a wonderful day learning how to make a newspaper. But what  36  made them excited was that they had their say. 

“What most _37_ me was when I was saying something, I found all eyes were on me,” said Tang Shining, one of the students. Her friend, Li Chunbei _38_, and felt very glad that when she was talking, the editors（编辑） nodded and _39_ took notes.

Students are happy to see the editors listen to their _40_. You may often _41_about being neglected（忽视） by teachers and parents. _42__ before complaining, please make sure that you have already spoken about your _43_.

Traditionally in China, teachers at school and parents were_44_ the ones to tell teenagers what they should and shouldn’t do. The young are _45_ to doing what they are told, rather than thinking by themselves. But then their ideas would be locked in their brain and not be _46_.

A girl wrote to Teens about her family story. She _47__ to be very sad because her father seldom talked and played with her. After years of consideration, she _48_ decided to write her father a letter, telling him about her sadness. To her _49__, the father _50_, saying that he didn’t realize his mistake. From then on, he really _51_.

Sometimes, we need to let our _52__ be heard, so others can understand our thoughts and feelings.

Don’t be afraid of being _53_ for what you have done. You know it is your _54_ to speak your mind. Even if your suggestions are denied, at least you have tried your best. You will not be left with any _55_.

1.A. directly              B. really               C. completely       D. immediately

2. A. disappointed          B. frightened           C. impressed        D. horrified （恐惧）

3. A. refused               B. disagreed            C. disliked     D. agreed 

4. A. even              B. yet              C. already      D. still

5. A. speeches          B. opinions         C. songs            D. articles

6. A. talk              B. complain         C. write            D. speak

7. A. And               B. So               C. But          D. Instead

8. A. pleasure              B. love             C. hatred   （憎恨） D. worry

9. A. seldom                B. never               C. always           D. sometimes

10. A. used             B. reduced          C. devoted      D. told

11. A. remembered           B. used             C. touched      D. heard

12. A. used             B. pretended            C. seemed       D. had

13. A. sadly                B. suddenly         C. angrily          D. finally

14. A. sorrow（悲伤）       B. disappointment       C. surprise     D. satisfaction

15.A. apologized           B. smiled               C. laughed      D. sighed

16.A. exchanged        B. changed          C. left         D. played

17. A. voices               B. decisions            C. suggestions      D. secrets

18.A. praised               B. blamed           C. beaten           D. fined

19. A. duty             B. task             C. right            D. pleasure

20. A. regret              B. sadness          C. trouble          D. difficulty