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Complaining(抱怨)about faulty goods or bad service is never easy. Most people dislike making a fuss(大惊小怪). But if something you have bought is faulty or does not do what is instructed for it, you are not asking for a favor to get it put right. It is the shopkeeper's responsibility(负责) to take the complaint seriously and to replace or repair a faulty article or put right poor service, because he is the person with whom you have entered into an agreement. The manufacturer may have a part to play but that comes later.
Complaints should be made to a responsible person. Go back to the shop where you bought the goods, taking with you any receipt(发票)you may have. Ask to see the buyer in a large store. In a small store the assistant may also be the owner or you can complain directly. In a chain store ask to see the manager. If you telephone, ask the name of the person who handles your enquiry, otherwise you may never find out who dealt with the complaint later.
Even the bravest person finds it difficult to stand up in group of people to complain, so if you do not want to do it in person, write a letter. Stick to the facts and keep a copy of what you write. At this stage you should give any receipt numbers, but you should not need to give receipts or other papers to prove you bought the article. If you are not satisfied with the answer you get, or if you do not get a reply, write to the managing director of the firm, shop, or organization. Be sure to keep copies of your own letters and any you receive.
(1)The shopper makes a complaint because ________.
[ ]
A.he dislikes causing a fuss
B.it doesn't do what is instructed for it
C.the article bought is not up to standard
D.he was at fault in buying the article
(2)When complaining in person, you should ________.
[ ]
A.get a receipt for what you buy
B.speak to to a responsible person
C.talk directly to the assistant
D.ask to see the buyer
(3)When complaining on the telephone ________.
[ ]
A.you should speak directly to the owner
B.you must ask for the manager
C.you may never find nut who dealt with the matter
D.you should find out with whom you discuss the matter
(4)If you write a letter to complain ________.
[ ]
A.it is important to keep a record of what you say
B.it is necessary to send receipts
C.say how you feel about the matter
D.ask what receipt numbers you should give
查看习题详情和答案>>Some Chinese new-rich like eating shark fin soup because they think it shows their class. However, for the Chinese NBA idol Yao Ming, doing so is unacceptable as the practice has led to the overfishing of sharks.
When Yao and his wife Ye Li got married in 2007, they publicly announced that they would not allow shark fin soup to be served at their wedding banquet.
Actually, Yao had been saying no to shark fins since 2006, when he was appointed as the Goodwill Ambassador for wild life protection.
Now, the 226-cm big guy is resorting to his personal influence to encourage more to say no to eating the soup and to raise awareness of animal protection. "Sharks are friends of human beings. They are not our food," Yao said.
Other celebrity athletes like Olympic champions Li Ning and Kong Linghui are following on the heels of Yao, throwing themselves into serving the public as Goodwill Ambassadors for wild animal rescue. Recent reports about Yao's retirement have saddened tens of thousands of basketball fans both at home and abroad. Yet Yao's influence goes far beyond the basketball courts.
Yao has engaged himself in charity and public welfare services for quite a while. When the devastating 8.0-magnitude earthquake hit Wenchuan in southwest China in 2008, Yao donated 2 million yuan . "When I was a little boy, my parents and teachers told me to help others and to be a good man," Yao recalled. "But I could not donate then because I had not much pocket money. After I moved to Houston, I got involved in quite a number of community service activities and I felt a strong sense of achievement when I got people together," Yao said.
Like Yao, newly crowned French Open champion Li Na has showed her willingness to donate. Li gave 480,000 yuan of her prize money from the open, plus 20,000 yuan from her own pocket, to a local nursing home in her hometown. Another Chinese sports icon, hurdler Liu Xiang, has also been actively involved in charity for years.
1.The reason why some Chinese new-rich like eating shark fin soup is that they think _______ .
A.it is very delicious |
B.it is very cheap and healthy |
C.it is very popular in society |
D.it can show their status |
2.Yao Ming is against eating shark fin soup because ________ .
A.too many sharks are killed |
B.he dislikes eating sharp fin |
C.it is too expensive |
D.sharks are dangerous animals |
3. Which of the following statements is NOT TRUE?
A.Li Na donated 500,000 yuan to a local nursing home in her hometown. |
B.Yao Ming donated 2 million yuan after the earthquake of Wenchuan. |
C.Yao Ming has encouraged more people to stop eating shark fin soup and protect animals. |
D.Yao Ming was appointed as the Goodwill Ambassador for protecting wild life in 2007. |
4.What words can be used to describe Yao Ming according to the passage?
A.Rich and generous. |
B.Influential and warmhearted. |
C.Energetic and optimistic. |
D.Popular and confident. |
5.From the passage , we can learn that________.
A.most athletes don't like eating shark fin soup |
B.Yao Ming has been donating money to charity since he was a child |
C.Yao Ming has an influence on not only the basketball courts but also charity and public welfare services |
D.Yao Ming has taken part in many community service activities when he was in China |
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When Geoff Marcy was 14, his parents bought him a telescope. Every night, he would go onto the roof outside his window to see the wonders of the sky.
“What excited me most was whether there were planets in other solar systems where life might exist,” he says. “I decided to try to find planets orbiting other stars like our Sun.”
And he did. “My fellow researcher, Paul Butler, and I found our first planet in 1995,” Dr. Marcy says. “We worked for ten years without finding anything! But we stuck with it and our patience paid off.”
Since then, the two scientists have discovered 65 of the more than 100 planets found orbiting other stars. Dr. Marcy and Dr. Butler also spotted the first “family” of three planets. In June 2002 they announced another discovery: a Jupiter-like planet orbiting star 55Cancri.
At first, the two researchers found only planets that orbit close to stars. Recently, the scientists found planets farther out. The planet orbiting 55Cancri is a major breakthrough: it is the first sighting of a large gas planet about same distance from the star as Jupiter is from the Sun.
Why is this important ? Scientists think that life on Earth may exist because of two special features in our solar system. The first is Jupiter.
“Because it’s so big, Jupiter pulls comets and asteroids(小行星), or they all come and hit the Earth.” Dr. Marcy explains. “Without Jupiter , life on Earth would likely have been destroyed.”
A second feature is that Earth is a rocky planet where liquid water, which is necessary for life , can exist. Unlike gas planets, rocky planets like Earth have surfaces where water can gather in pools and seas, which may support life. A huge space exists between the Jupiter-like planet and two other planets that lie close to 55Cancri. Is there an Earth-like planet in the space, too small for us to notice? If so, says Dr. Marcy, “We would have two striking similarities to our solar system: a Jupiter-like planet and an Earth-like planet. And there may be life!”
1.What can we learn about Dr. Marcy from the passage?
A. He is fond of watching Jupiter.
B. He is from a scientist family.
C. He dislikes working with Paul Butler.
D. He is interested in finding life in outer space.
2.Which of the following is true of the recent discovery?
A. The planet is not as protective as Jupiter.
B. The planet is close to star 55Cancri.
C. The planet proves to be a gas planet.
D. The planet is as large as Jupiter.
3.Dr. Marcy and Dr. Butler began to find new planets in ____.
A.1995 B.1985 C.2002 D.1981
4.Dr. Marcy thinks that life may exist in the 55Cancri system because ____.
A. he has found the system similar to the solar system.
B. he has discovered an Earth-like planet there.
C. he has discovered a rocky planet there.
D. he has found signs of life in the system
5.“But we stuck with it”( in Paragraph 3) means ____.
A. they felt discouraged B. they carried on with it
C. they failed in their attempt D. they made some progress
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