How do apology languages work? Have you ever tried to apologize, only to be refused? It may be that you were offering a partial apology in a “language” , that was foreign to your listener．The five languages of apology include:

Apology Language 1: “I am sorry.”

List the hurtful effects of your action．Not “I am sorry if …”, but “I am sorry that…”．You might ask if they want to add any points that you have not recognized.

Apology Language 2:“I was wrong.”

     Name your mistake and accept fault．Note that it is easier to say “You are right” than “ I am wrong”, but the latter carries more weight.

Apology Language 3: “ What can I do to make it right?”

     How are you now? How shall I make amends(弥补) to you? How can I restore your confidence that I love you— even though I was so hurtful to you?

Apology Language 4: “I’ll try not to do that again.”

     Engage in problem-solving．Don’t make excuses for yourself such as, “Well, my day was just so…” Instead, offer what you will change to prevent yourself from putting them in the same bad situation again．

Apology Language 5: “Will you please forgive me?”

      Be patient in seeking forgiveness．They may need some time or greater clarification of your input from Apology Languages 1-4.

      Finally, your apology may not be accepted, but at least you know that you have been faithful in offering a sincere olive branch of peace.

The passage mainly talks about___________

     A．5 tips for apologies that work          B．5 ways of refusing apologies

     C．the function of apology languages       D．the importance of apology languages

According to Paragraph 1, your apology may be refused mainly because________

     A．your listeners can’t understand your dialect.

     B．your listeners can’t hear what you said clearly.

     C．your apology is not sincere.

     D．your apology is not expressed well enough.

When offering an apology, which of the following does the author prefer?

     A．“You are right”                   B．“I am sorry if …”

       C.“I was wrong.”                   D．“Well, my day was just so…”

In the last paragraph, the author tells us even if your apology may not be accepted, at

least ___________.

     A．It’s your fault any more                B．your mind will be at peace

     C．your friend will make peace with you   D．your apology is true to your heart

A few years ago, when I was still in high school, I met a wonderful and warm teacher. At that time in my life, there were many changes to adjust to, apart from the usual teenage troubles. My parents had divorced, so my elder brother and I had chosen to stay with my dad. Due to the fact that he was keeping the house, we didn’t have to move.

During this time, my teacher took a special interest in me. Being my English teacher, she encouraged my mind to travel to creativity I had long given up. She brought me out of the shell I built.

She became my mother, my older sister, my friend and my teacher. The one thing she couldn’t do though was to make me more girly as growing up with only my dad and brother made me a real tomboy.

Sometimes, I would be really immature（不成熟的）, especially if she was scoring me less than others on purpose. She knew I could do better than what I was handing in and so pushed me to extend further than limits.

When I finished school and then after college I was about to leave my hometowns she gifted me a watch that every second, with my pulse, should remind me of the one person who will forever wait and love me without reservation.

Time has passed and our friendship is distant, but in my heart, soul and mind, she is the closest I ever got.

The writer and her elder brother chose to live with their father simply because _________.

A. their mother was expecting to have another baby

    B. they didn’t have to move out of their house

    C. they hated their mother remarried

    D. they had a closer relationship with their father

How did the writer get along with her studies before she met her English teacher?

    A. She was hopeless and had given up her studies.

    B. She was getting along well with her studies.

    C. She had some trouble with her studies.

    D. She lacked interest in creativity.

The writer behaved herself like a boy because ________.

    A. she needed the love of mother

    B. she wanted to learn from her father and brother

    C. she lived with only men all the time

    D. her English teacher didn’t care about her

What was the writer’s attitude to the watch given by the teacher?

    A. She considered it to be very useful.

    B. She valued it very much.

    C. She kept it very well.

D. She wanted to do something later in return for it.

A person may have a false idea about himself that will stop him from doing good work．

       He may have the belief that he is unable to do it．A child may think he is  36  because he doesn’t understand how to make  37  use of his mental gifts．Old people may have a false idea that they are unable to learn things new because of their  38 ．

       A person who believes that he is stupid will not make a real  39  because he feels that it would be useless．He won’t go at a job with confidence necessary for  40 ．Besides, he won’t work his hardest way, even though he may think he is doing so． 41 , he is likely to fail, and the failure will  42  his belief in his incompetence（无能） in turn．

       Alfred Alder, a famous doctor, had  43  like this．When he was a small boy, he had a poor 44  in maths．His teacher told his parents he had no ability in maths in order that they would not  45  too much of him．In this way, his teacher and parents  46  the idea．He  47  their false judgment of his ability, feeling that it was useless to  48 ．Then, he was very poor at maths,  49  as they expected．

       But one day everything changed．He worked out a problem which  50  of the other students had been able to solve．He  51  in solving the problem which gave him confidence （信心）．Soon he became especially good at  52 ．

       Alder now  53  with interest, determination and purpose．He not only proved that he could learn maths well, but luckily he learned it  54 , not too late．From his own experience, we can tell that if a person goes at a job with determination and purpose, he may  55  himself as well as others by his ability．

A．clever        B．shy        C．useless          D．stupid

A．big           B．full       C．high       D．great

A．age           B．ability          C．brain     D．knowledge

A．decision     B．plan            C．effort           D．promise

A．work         B．study     C．improvementD．success

A．Truly         B．Really          C．However   D．Therefore

A．lead to     B．strengthen C．improve    D．get rid of

A．an experience       B．an example      C．a thought  D．a story

A．state          B．mind     C．start      D．ending

A．blame      B．expect          C．get        D．win

A．developed    B．organized  C．discovered       D．found

A．broke       B．refused     C．doubted    D．accepted

A．manage           B．argue    C．try        D．act

A．only         B．almost          C．just       D．then

A．none        B．all        C．some     D．most

A．broke       B．succeeded C．failed           D．believed

A．physics           B．medicine   C．English         D．maths

A．studies     B．works     C．plays          D．graduates

A．early        B．deeply          C．later       D．simply

A．discourage   B．love      C．surprise    D．disappoint

A person may have a false idea about himself that will stop him from doing good work..
He may have the belief that he is unable to do it. A child may think he is  36  because he doesn’t understand how to make  37  use of his mental gifts. Old people may have a false idea that they are unable to learn new things because of their  38 .
A person who believes that he is stupid will not make a real  39  because he feels that it would be useless. He won’t go at a job with confidence necessary for  40 . Besides, he won’t work his hardest way, even though he may think he is doing so.  41 , he is likely to fail, and the failure will  42  his belief in his incompetence（无能）in turn.
Alfred Alder, a famous doctor, had  43  like this. When he was a small boy, he had a poor 44  in math. His teacher told his parents he had no ability in math in order that they would not  45  too much of him. In this way, his teacher and parents  46  the idea. He  47  their false judgment of his ability, feeling that it was useless to  48 . Then, he was very poor at math,  49  as they expected.
But one day everything changed. He worked out a problem which  50  of the other students had been able to solve. He  51  in solving the problem which gave him confidence. Soon he became especially good at  52 .
Alder now  53  with interest, determination and purpose. He not only proved that he could learn math well, but luckily he learned it  54 , not too late. From his own experience, we can tell that if a person goes at a job with determination and purpose, he may  55  himself as well as others by his ability.

A person may have a false idea about himself that will stop him from doing good work．
He may have the belief that he is unable to do it．A child may think he is  36  because he doesn’t understand how to make  37  use of his mental gifts．Old people may have a false idea that they are unable to learn things new because of their  38 ．
A person who believes that he is stupid will not make a real  39  because he feels that it would be useless．He won’t go at a job with confidence necessary for  40 ．Besides, he won’t work his hardest way, even though he may think he is doing so． 41 , he is likely to fail, and the failure will  42  his belief in his incompetence（无能） in turn．
Alfred Alder, a famous doctor, had  43  like this．When he was a small boy, he had a poor 44  in maths．His teacher told his parents he had no ability in maths in order that they would not  45  too much of him．In this way, his teacher and parents  46  the idea．He  47  their false judgment of his ability, feeling that it was useless to  48 ．Then, he was very poor at maths,  49  as they expected．
But one day everything changed．He worked out a problem which  50  of the other students had been able to solve．He  51  in solving the problem which gave him confidence （信心）．Soon he became especially good at  52 ．
Alder now  53  with interest, determination and purpose．He not only proved that he could learn maths well, but luckily he learned it  54 , not too late．From his own experience, we can tell that if a person goes at a job with determination and purpose, he may  55  himself as well as others by his ability．