摘要:22.I am sorry.but I can’t your opinion about this question. A.argue B.share C.have D.agree

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A few years ago, Pioneer Hi-Bred International, where I was employed. purchased Norand Corporation. Pioneer's sales representatives in the field used Norand hand-held terminals to upload daily sales information and download new price and sales incentive information. Pioneer bought so many of these hand-held-terminals, the economies made the purchase of Norand look interesting. Owning Norand also allowed Pioneer to explore high-technology markets outside agriculture.
But after a few years, the emerging laptop PC technology made the hand-held units obsolete (已废弃的). Pioneer sold Norand at a loss. Pioneer always took a given percent of the annual profits to divide equally among all employees, so our profit-sharing checks were lower than if Pioneer had not purchased Norand. Additionally, my Pioneer stock was lower than it had been before the purchase of Norand. I was not pleased.
The CEO of Pioneer, Tom Urban, made annual formal visits to each of the Pioneer divisions to talk about the state of the business and to listen to employees' concerns. When he walked into the meeting room for his first visit after the sale of Norand, he acknowledged the group, remove his jacket, and neatly folded it across the back of the chair. He loosened his tie, undid his collar and rolled up his sleeves.The next thing he said was the last thing I ever expected to hear a CEO say.
He said, "I made a mistake buying Norand and I am sorry. I am sorry your profit-sharing was lower because of the purchase, and I am sorry your stock was hurt by the purchase. I will continue to take risks, but I am a bit smarter now, and I will work harder for you."
A great man and leader stood before us that day. As I sat listening to him, I knew I could trust him, and that he deserved every bit of loyalty I could give to him and to Pioneer. I also knew I could take risks in my own job.
In the brief moment of silence before the questions started, I recall thinking that follow him into any battle.
【小题1】All of the following are the results brought by Pioneer's purchase of Norand except     .

A.Pioneer can explore high-technology markets outside agriculture
B.Pioneer's sales representatives can upload information using Norand hand-held terminals
C.some of Norand's employees joined the Pioneer
D.it later led to the lower of profit-sharing checks of Pioneer's original employees
【小题2】The underlined sentence in the third paragraph is closest in meaning to       .
A.the next thing he said was what I expected least to hear a CEO say
B.the next thing he said was the last thing I heard from a CEO
C.the next thing he said was what I expected most to hear a CEO say
D.the next thing he said was what I heard from the last CEO
【小题3】Why did Tom Urban remove his jacket, loosen his tie, undo his collar and roll up his sleeves before he spoke?
A.He felt hot in the room.
B.He wanted to look cool by doing this.
C.He was too excited.
D.He wanted to be close and frank with his employees.
【小题4】What did the employees feel after Tom Urban apologized to them?
A.They felt he was a stupid CEO.
B.They felt he did not deserve their loyalty
C.They felt he was more trustworthy.
D.They didn't want to take risks with him.

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How do apology languages work? Have you ever tried to apologize, only to be refused? It may be that you were offering a partial apology in a “language” , that was foreign to your listener.The five languages of apology include:
Apology Language 1: “I am sorry.”
List the hurtful effects of your action.Not “I am sorry if …”, but “I am sorry that…”.You might ask if they want to add any points that you have not recognized.
Apology Language 2:“I was wrong.”
Name your mistake and accept fault.Note that it is easier to say “You are right” than “ I am wrong”, but the latter carries more weight.
Apology Language 3: “ What can I do to make it right?”
How are you now? How shall I make amends(弥补) to you? How can I restore your confidence that I love you— even though I was so hurtful to you?
Apology Language 4: “I’ll try not to do that again.”
Engage in problem-solving.Don’t make excuses for yourself such as, “Well, my day was just so…” Instead, offer what you will change to prevent yourself from putting them in the same bad situation again.
Apology Language 5: “Will you please forgive me?”
Be patient in seeking forgiveness.They may need some time or greater clarification of your input from Apology Languages 1-4.
Finally, your apology may not be accepted, but at least you know that you have been faithful in offering a sincere olive branch of peace.
【小题1】The passage mainly talks about___________

A.5 tips for apologies that workB.5 ways of refusing apologies
C.the function of apology languagesD.the importance of apology languages
【小题2】According to Paragraph 1, your apology may be refused mainly because________
A.your listeners can’t understand your dialect.
B.your listeners can’t hear what you said clearly.
C.your apology is not sincere.
D.your apology is not expressed well enough.
【小题3】When offering an apology, which of the following does the author prefer?
A.“You are right”B.“I am sorry if …”
C.“I was wrong.”D.“Well, my day was just so…”
【小题4】In the last paragraph, the author tells us even if your apology may not be accepted, at
least ___________.
A.It’s your fault any moreB.your mind will be at peace
C.your friend will make peace with you D.your apology is true to your heart

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“Dad! He took a book without paying!” I yelled (大叫). My father looked surprised. Before the boy could say anything, his mother grabbed his arm and shook it. “Is it true? You stole? Tell me!” Everyone was quiet. The boy began to cry, and he nodded (点头) his head. He pulled out the comic book (漫画书) from under his shirt. “Oh, Mr Kim. I am sorry! My Ted made a big mistake!” Mrs Diaz told my father. She tried to take the comic book, but Ted wouldn’t let go. “It’s OK. He can keep it,” my father said with a smile. “Oh, no,” Mrs Diaz said. “Let me pay right now…” She dug in her purse. “How much?” “Three seventy-five.”
Mrs Diaz’s eyes widened, and she dug deeper. I saw her mouth make a small line. “Three seventy-five?” she asked.
“It’s OK. You can pay later,” my father said. “No,” Mrs Diaz said. She kept looking in her purse. “I have money here.” I felt bad for yelling, for I realized that Ted had tried to steal the comic book because he didn’t have the money. Maybe the boy could have a job, I thought. I had an idea. “What if he worked with me?” I asked. They turned to me. I said, “He can work with me to pay for the comic book.” “Good,” my father said smiling at me. Mrs Diaz nodded. She turned to her son, “You hear? You will work and buy the comic book!” “ Yes, Mama,” Ted said, hanging his head.
As they left, Ted looked back, and though he still seemed sad, he stuck out (伸出) tongue at me.
Ted has been working here for two weeks. He has paid for the comic book, but my father says he is such a good worker that he can work with me as long as he wants. We are friends now.
【小题1】Where did the story most probably take place?

A.In a classroom.B.In a supermarket.
C.At a bookstore.D.At a library.
【小题2】By saying “but Ted wouldn’t let go”(the underlined part), the author means __________.
A.Ted took the book by mistakeB.Ted wanted to keep the book
C.Ted didn’t want to go homeD.Ted didn’t think he was wrong
【小题3】From the second paragraph, we may infer (推断) that Mrs Diaz __________.
A.didn’t think her son stole the book
B.had been out of work for a long time
C.forgot to take money with her that day
D.couldn’t afford to pay for the book
【小题4】In the last paragraph, what does the author mainly tell?
A.His idea was successful.
B.Ted didn’t like the job.
C.He liked Ted very much.
D.Ted was a naughty boy.

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