Smiling

　　People smile at times. ____71______.Depending on different cultures, smiling can express joy and amusement, but it can also indicate embarrassment. The following examples show this point of view:

_____72_____.Every one smiles at each other, this nonverbal communication shows being friendly in the United States. However，in China, smiling is not only an expression of happiness, but also a way to avoid being embarrassed. ____73____. Smiling is a kind of good will but not sneer（嘲笑）. For example: When a child falls off from a bike, the adults in China may smile, which is a kind of gentle encouragement and may not be a kind of impolite laugh.

When a person from the United States might blush（脸红）with embarrassment or become offensive, a Chinese might blush with smile. To avoid serious misunderstanding, people who engage in intercultural communication should be able to understand the meaning of smiling appropriately.____74______ Also; different cultures have different meanings about laugh. For example, Americans can enjoy a very heartfelt belly (腹部) laugh that comes from the deepest emotions. _____75_______.

E. In an attempt to be open and friendly, people in the United States smile a lot.

F. Feelings of friendship exist everywhere but their expression varies.

G. However, the meaning of a smile in different cultures may be different.

Smiling
　　People smile at times. ____71______.Depending on different cultures, smiling can express joy and amusement, but it can also indicate embarrassment. The following examples show this point of view:
_____72_____.Every one smiles at each other, this nonverbal communication shows being friendly in the United States. However，in China, smiling is not only an expression of happiness, but also a way to avoid being embarrassed. ____73____. Smiling is a kind of good will but not sneer（嘲笑）. For example: When a child falls off from a bike, the adults in China may smile, which is a kind of gentle encouragement and may not be a kind of impolite laugh.
When a person from the United States might blush（脸红）with embarrassment or become offensive, a Chinese might blush with smile. To avoid serious misunderstanding, people who engage in intercultural communication should be able to understand the meaning of smiling appropriately.____74______ Also; different cultures have different meanings about laugh. For example, Americans can enjoy a very heartfelt belly (腹部) laugh that comes from the deepest emotions. _____75_______.

If you always_____ others like that, you’ll lose the good opinion of your friends.

A. make fun with　 B. laugh of　　 C. tease　　　　　 D. smile at

My husband Mike hated Christmas. He didn’t hate the true meaning of ___36___, but the commercial aspects (方面) of it. Knowing he felt this ____37__, I decided one year to__38__the usual shirts, sweaters, ties and so on. I reached for something __39_just for Mike. The idea came in an unusual way.
　　 Our son Kevin, who was 12 that year, was____40__at the junior level at the school he attended and shortly before Christmas, there was a non-league match___41____a team sponsored（资助） by a church.
　　 These youngsters from the church, dressed in shoes so____42___that shoestrings(鞋带) seemed to be the only thing holding them together,___43_____our son’s team were in their beautiful new wrestling shoes.
　　 As the match began, I was___44___to see that the other team was wrestling without a helmet(头盔) designed to___45____a wrestler’s head. They clearly could not____46___ them. Well, our son’s team ended up defeating them and took every weight class. But as the other team ____47__up from the mat(垫子), they walked around with a sense of pride that couldn’t admit___48____.
　　 Mike, seated beside me, shook his head___49___, “I wish just one of them could have won,” he said. “They have a lot of potential(潜力), but___50___like this could take the heart right out of them.” Mike loved__51____and he knew them, having coached little league football, baseball. That’s when the __52____for his present came. That afternoon, I went to a local sporting goods store and ___53____some wrestling helmets and shoes and sent them to the church.
　　 On Christmas Eve, I placed the envelope on the tree, the note inside telling Mike what I had done and that this was his____54___from me. His smile was the____55___ thing about Christmas that year.

Would you like to be a king or queen? To have people waiting on you hand and foot? Many Americans experience this royal treatment every day. How? By being customers. The American idea of customer service is to make each customer the center of attention. Need proof? Just listen to the commercials. Most of them sound like the McDonald’s ad: “We do it all for you.” Actually, not all stores in America roll out the red carpet for their customers. But wherever you go, good customer service means making customers feel special.

People going shopping in America can expect to be treated with respect from the very beginning. Most places don’t have a “furniture street” or a “computer road” which allow you to compare prices easily. Instead, people often “let their fingers do the walking” through the store hot lines. From the first “hello”, customers receive a satisfying response to their questions. This initial contact can help them decide where to shop.

When customers get to the store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. In most stores, the clear signs that label each department make shopping a breeze. Customers usually don’t have to ask how much items cost, since prices are clearly marked. And unless they’re at a flea market or a yard sale, they don’t bother trying to bargain.

When customers are ready to check out, they find the nearest and shortest checkout lane. But as Murphy’s Law would have it, whichever lane they get in, all the other lanes will move faster. Good stores open new checkout lanes when the lanes get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you” from the clerk. Many stores even allow customers to take their shopping carts out to the parking lot. That way, they don’t have to carry heavy bags out to the car.

By quoting (引用) the McDonald’s ad: “We do it all for you”, the author intends to_______.

A. suggest that customers believe what commercials say deeply

B. show readers the American idea on good customer service

C. express all the stores pay much attention to the customers

D. persuade readers to choose the stores with ads correctly

In the USA, what may you do at first if you want to do some shopping?

A. To visit a professional street with lots of similar stores.

B. To compare prices in many shops in the same street.

C. To make phone calls and get better shopping choices.

D. To receive other customers’ answers to the questions.

The Underlined words “a breeze” in Para.3 most probably means _________.

A. an easy job　　  B. a trouble　　    C. a funny thing　　    D. a boring task

Which of the followings shows American stores offer convenience to customers in this passage?

A. The store clerks don’t usually sit around watching TV or playing cards.

B. Some stores offer price bargain to the customers like a yard sale.

C. The clerks give customers a smile and a warm “thank you” after paying.

D. Some stores open new checkout lanes when the lanes are crowded.