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September 4 was my first day at Phillips Academy, my new school. It was also my 18th birthday.
I received a warm 1 from my host family--the Steins. Gena was my host mum, and her daughter Lily would also be a new 2 at Phillips. They took me to the school and 3 me around the campus.
On our way to my dorm (学生宿舍), we saw a huge truck delivering a student's 4 to her room. Many students at the school were very rich, and they would fill their dorms with decorations (装饰物). But I was 5 not to because I thought it was a 6 of time and money.
I had a single room, which was about the 7 of a Chinese college dorm--the ones which normally hold six people.
8 she helped carry my bags, Lily asked me,“What's your favourite 9 , Teresa?”
I thought for a moment before answering,“Orange.”
I didn't know why she had asked the question.
We 10 an introduction meeting after dinner. 11 of the students were native English speakers, so I felt a little 12 .
I returned to my room after the 13 , tired and wanting to go to bed after a(n) 14 day.
When I opened my door, I found a big 15 . The bed was perfectly made with blankets and an orange sunflower pillow. On the 16 was a sunflower-pattern mat (垫子) while a colorful lamp 17 beside the bed.
I opened my mouth, 18 . How beautiful!
There was also a 19 card. I touched the little pillow on the bed as I read the card. A warm current (暖流) rushed through my 20 .
1．
[ ]
A．heart B．card
C．service D．welcome
2．
[ ]
A．student B．teacher
C．citizen D．visitor
3．
[ ]
A．walked B．introduced
C．showed D．invited
4．
[ ]
A．belongings B．newspaper
C．letters D．furniture
5．
[ ]
A．warned B．forced
C．determined D．supposed
6．
[ ]
A．matter B．waste
C．show D．use
7．
[ ]
A．design B．size
C．pattern D．example
8．
[ ]
A．As B．Though
C．Because D．While
9．
[ ]
A．fruit B．weather
C．food D．colour
10．
[ ]
A．organized B．planned
C．attended D．opened
11．
[ ]
A．All B．Most
C．Some D．Few
12．
[ ]
A．pleased B．nervous
C．angry D．afraid
13．
[ ]
A．dinner B．class
C．meeting D．teaching
14．
[ ]
A．exciting B．ordinary
C．tiring D．interesting
15．
[ ]
A．secret B．joke
C．warmth D．surprise
16．
[ ]
A．wall B．desk
C．floor D．ground
17．
[ ]
A．stood B．lay
C．appeared D．hung
18．
[ ]
A．frightened B．moved
C．satisfied D．understood
19．
[ ]
A．post B．birthday
C．greeting D．festival
20．
[ ]
A．mind B．head
C．face D．body
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Would you like to be a king or queen? To have people waiting on you hand and foot? Many Americans experience this royal treatment every day. How? By being customers. The American idea of customer service is to make each customer the center of attention. Need proof? Just listen to the commercials. Most of them sound like the McDonald’s ad: “We do it all for you.” Actually, not all stores in America roll out the red carpet for their customers. But wherever you go, good customer service means making customers feel special.
People going shopping in America can expect to be treated with respect from the very beginning. Most places don’t have a “furniture street” or a “computer road” which allow you to compare prices easily. Instead, people often “let their fingers do the walking” through the store hot lines. From the first “hello”, customers receive a satisfying response to their questions. This initial contact can help them decide where to shop.
When customers get to the store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. In most stores, the clear signs that label each department make shopping a breeze. Customers usually don’t have to ask how much items cost, since prices are clearly marked. And unless they’re at a flea market or a yard sale, they don’t bother trying to bargain.
When customers are ready to check out, they find the nearest and shortest checkout lane. But as Murphy’s Law would have it, whichever lane they get in, all the other lanes will move faster. Good stores open new checkout lanes when the lanes get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you” from the clerk. Many stores even allow customers to take their shopping carts out to the parking lot. That way, they don’t have to carry heavy bags out to the car.
1. By quoting (引用) the McDonald’s ad: “We do it all for you”, the author intends to_______.
A. suggest that customers believe what commercials say deeply
B. show readers the American idea on good customer service
C. express all the stores pay much attention to the customers
D. persuade readers to choose the stores with ads correctly
2. In the USA, what may you do at first if you want to do some shopping?
A. To visit a professional street with lots of similar stores.
B. To compare prices in many shops in the same street.
C. To make phone calls and get better shopping choices.
D. To receive other customers’ answers to the questions.
3. The Underlined words “a breeze” in Para.3 most probably means _________.
A. an easy job B. a trouble C. a funny thing D. a boring task
4. Which of the followings shows American stores offer convenience to customers in this passage?
A. The store clerks don’t usually sit around watching TV or playing cards.
B. Some stores offer price bargain to the customers like a yard sale.
C. The clerks give customers a smile and a warm “thank you” after paying.
D. Some stores open new checkout lanes when the lanes are crowded.
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(10·四川)
Recently， I flew to Las Vegas to attend a meeting. As we were about to arrive，the pilot announced with apology that there would be a slight 2l before setting down. High desert winds had 22 the airport to close all but one runway. He said that we would be 23 the city for a few minutes waiting to 24 . We were also told to remain in our seats meanwhile with our seat belts fastened 25 there might be a few bumps(颠簸)．We11，that few minutes turned into about four—five minutes，including a ride that would make a roller coaster(过山车) 26 by comparison.
The movement was so fierce that several passengers felt 27 and had to use airsickness bags. As you might guess，that’s not good thing to have happen in a(n) 28 space because it only 29 to increase the discomfort of the situation.
About twenty minutes into the adventure，the entire airplane became very 30 . There was now a sense of anxiety and fear that could be 31 noticed．Every passenger simply held on for dear life …except one. A 32 was having a good time! With each bump of the33!he would let out a giggle(咯咯的笑)of delight As I observed this，I 34 that he didn’t know he was supposed to be afraid and worried about his 35 He neither thought about the past nor about the future Those are what we grown—ups have learned from 36 .He was 37 the ride because had not yet been taught to fear it. Having understood this，I took a deep breath and 38 back into my seat，pretending I was 39 on a roller coaster. I smiled for the rest of the flight. I even 40 to giggle once or twice ,much to the chagrin(随恼)of the man sitting next to me holding the airsickness bag.
21. A. mistake B. delay C. change D. wind
22. A. forced B. warned C. swept D. reminded
23. A. watching B. visiting C. circling D. crossing
24. A. arrive B. enter C. stop D. land
25. A. if B. though C. because D. while
26. A. light B. pale C. easy D. quick
27. A. sick B. nervous C. angry D. afraid
28. A. empty B. narrow C. secret D. open
29. A. happens B. continues C. fails D. serves
30. A. quiet B. hot C. dirty D. crowded
31. A. partly B. gradually C. shortly D. clearly
32. A. pilot B. baby C. guard D. man
33. A. seats B. passengers C. flight D. airplane
34. A. realized B. hoped C. agreed D. insisted
35. A. health B. safety C. joy D. future
36. A. teachers B. books C. experience D. practice
37. A. learning B. taking C. missing D. enjoying
38. A. sat B. lay C. went D. rode
39. A. nearly B. finally C. really D. suddenly
40. A. attempted B. managed C. wanted D. decided
查看习题详情和答案>>Would you like to be a king or queen? To have people waiting on you hand and foot? Many Americans experience this royal treatment every day. How? By being customers. The American idea of customer service is to make each customer the center of attention. Need proof? Just listen to the commercials. Most of them sound like the McDonald’s ad: “We do it all for you.” Actually, not all stores in America roll out the red carpet for their customers. But wherever you go, good customer service means making customers feel special.
People going shopping in America can expect to be treated with respect from the very beginning. Most places don’t have a “furniture street” or a “computer road” which allow you to compare prices easily. Instead, people often “let their fingers do the walking” through the store hot lines. From the first “hello”, customers receive a satisfying response to their questions. This initial contact can help them decide where to shop.
When customers get to the store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. In most stores, the clear signs that label each department make shopping a breeze. Customers usually don’t have to ask how much items cost, since prices are clearly marked. And unless they’re at a flea market or a yard sale, they don’t bother trying to bargain.
When customers are ready to check out, they find the nearest and shortest checkout lane. But as Murphy’s Law would have it, whichever lane they get in, all the other lanes will move faster. Good stores open new checkout lanes when the lanes get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you” from the clerk. Many stores even allow customers to take their shopping carts out to the parking lot. That way, they don’t have to carry heavy bags out to the car.
By quoting (引用) the McDonald’s ad: “We do it all for you”, the author intends to_______.
A. suggest that customers believe what commercials say deeply
B. show readers the American idea on good customer service
C. express all the stores pay much attention to the customers
D. persuade readers to choose the stores with ads correctly
In the USA, what may you do at first if you want to do some shopping?
A. To visit a professional street with lots of similar stores.
B. To compare prices in many shops in the same street.
C. To make phone calls and get better shopping choices.
D. To receive other customers’ answers to the questions.
The underlined words “a breeze” in Para.3 most probably means _________.
A. an easy job B. a trouble C. a funny thing D. a boring task
Which of the followings shows American stores offer convenience to customers in this passage?
A. The store clerks don’t usually sit around watching TV or playing cards.
B. Some stores offer price bargain to the customers like a yard sale.
C. The clerks give customers a smile and a warm “thank you” after paying.
D. Some stores open new checkout lanes when the lanes are crowded.
Which of the following can be the best title of this passage?
A. Customer Service in America B. Excellent Stores in America
C. Shopping Rules in America D. Being King or Queen in America
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