Do you remember last summer, when angry travelers were urging the government to do something about airline customer service? Airlines  36  to improve, and they adopted (采用) new standards just before Christmas.  37  as another summer nears, plenty of  38  travelers don’t see much improvement in customer  39  overall.

    This month, the Department of Transportation’s (DOT) office will publish its first critical  40  on whether airlines are  41  their promises. One survey suggests problems: the number of  42  to the DOT about the top 10 airlines in the first   43  rose 89% from a year ago .

Hit last summer by passenger complaints and the threat (威慑) of consumer-protection laws by the    44 _, 14 airlines  45  to adopt a set of basic customer-service standards called Customers First . The “12 promises” to passengers were introduced  46  a major effort to improve service. Since then, airlines have been redesigning websites , retraining employees and upgrading technology

Recently, DOT inspector general Kenneth Mead, at McCain’s request, sent 20 examiners to airports to     47  whether each airline is doing what it promised. Mead warns travelers shouldn’t  48  too much. Most of the promises are  49  better communication with customers , not problems with flights .

“Passengers should show more understanding to airlines about their  50  to better air service.” Spokeswoman Shelly Sassoon says. “And when  51  are made, it takes a long time for them to be noticed,” she says.

Now, the efforts may be working. During the first quarter, Delta had the second-lowest rate of complaints among the  52  10 carriers.  53 , its rate, along with other carriers’, is up from last year. McCain and other lawmakers say there may be a  54  to pass new consumer-protection  55 .

1.A. promised         B. managed             C. hoped         D. refused

2.A. So               B. But                 C. Merely       D. Even

3.A. skilled          B. experienced         C. tired             D. puzzled

4.A. flight          B. opinion              C. service          D. travel

5.A. news            B. information         C. doubt             D. article

6.A. honoring        B. making         C. giving            D. improving

7.A. problems        B. travelers           C. passengers        D. complaints

8.A. quarter         B. year                C. month             D. summer

9.A. customer        B. company             C. government        D. public

10.A. wished         B. agreed          C. remembered    D. failed

11.A. to             B. for                 C. as            D. by

12.A. explain        B. discuss         C. discover          D. check

13. A. travel            B. expect         C. complain          D. suggest    

14.A. aimed at      B. considered as       C. joined to         D. made from

15.A. difficulty         B. situation           C. reality          D. efforts

16.A. suggestions    B. rules               C. decisions         D. improvements

17.A. large              B. first               C. top          D. bad

18.A. Still          B. Therefore            C. Instead      D. Meanwhile

19.A. possibility        B. need                 C. chance      D. use

20.A. examinations B. service          C. laws             D. reports

Do you remember last summer , when angry travelers were urging the government to do something about airline customer service ? Airlines     36     to improve , and they adopted (采用)new standards just before Christmas .    37     as another summer nears , plenty of     38    

travelers don’t see much improvement in customer     39     overall .

    This month , the Department of Transportation’s (DOT) office will publish its first critical   40      

on whether airlines are     41     their promises . One survey（调查）suggests problems : the number of     42     to the DOT about the top 10 airlines in the first     43     rose 89% from a year ago .

Hit last summer by passenger complaints  and the threat (威慑)of consumer-protection laws by the    44      , 14 airlines     45     to adopt a set of basic customer-service standards called Customers First . The “12 promises” to passengers were introduced     46     a mjor effort to improve service . Since then , airlines have been redesigning websites , retraining employees and upgrading technology .

Recently , DOT inspector general Kenneth Mead , at McCain’s request , sent 20 examiners to airports to     47     whether each airline is doing what it promised . Mead warns travelers shouldn’t    48      too much . Most of the promises are    49      better communication with customers , not problems with flights .

“Passengers should show more understanding to airlines about their     50     to better air service .” Spokeswoman Shelly Sasson says . “And when     51     are made , it takes a long time for them to be noticed,” she says .

Now , the efforts may be working . During the first quarter , Delta had the second-lowest rate of complaints among the     52     10 carriers .    53     , its rate , along with other carriers’ , is up from last year . McCain and other lawmakers say there may be  a     54     to pass new consumer-protection      55    .

36．A．promised                      B．managed               C．hoped                    D．refused

37．A．So                         B．But                        C．Merely                   D．Even

38．A．skilled                   B．experienced            C．tired                             D．puzzled

39．A．flight                     B．opinion                  C．service                   D．travel

40．A．news                     B．information            C．doubt                     D．article

41．A．honoring               B．making                  C．giving                    D．improving

42．A．problems                      B．travelers                 C．passengers              D．complaints

43．A．quarter                  B．year                       C．month                    D．summer

44．A．customer               B．company               C．government            D．public

45．A．wished                   B．agreed                    C．remembered           D．failed

46．A．to                          B．for                        C．as                          D．by

47．A．explain                   B．discuss                    C．discover                 D．check

48．A．travel                    B．expect                    C．complain               D．suggest   

49．A．aimed at               B．considered as          C．joined to               D．made from

50．A．difficulty                      B．situation                 C．reality                    D．efforts

51．A．suggestions            B．rules                      C．decisions               D．improvements

52．A．large                     B．first                      C．top                        D．bad

53．A．Still                       B．Therefore                C．Instead                   D．Meanwhile

54．A．possibility              B．need                      C．chance                   D．use

55．A．examinations          B．service                   C．laws                      D．reports

Do you remember last summer, when angry travelers were urging the government to do something about airline customer service? Airlines  36  to improve, and they adopted (采用) new standards just before Christmas.  37  as another summer nears, plenty of  38  travelers don’t see much improvement in customer  39  overall.
This month, the Department of Transportation’s (DOT) office will publish its first critical  40  on whether airlines are  41  their promises. One survey suggests problems: the number of  42  to the DOT about the top 10 airlines in the first   43  rose 89% from a year ago .
Hit last summer by passenger complaints and the threat (威慑) of consumer-protection laws by the    44 _, 14 airlines  45  to adopt a set of basic customer-service standards called Customers First . The “12 promises” to passengers were introduced  46  a major effort to improve service. Since then, airlines have been redesigning websites , retraining employees and upgrading technology
Recently, DOT inspector general Kenneth Mead, at McCain’s request, sent 20 examiners to airports to     47  whether each airline is doing what it promised. Mead warns travelers shouldn’t  48  too much. Most of the promises are  49  better communication with customers , not problems with flights .
“Passengers should show more understanding to airlines about their  50  to better air service.” Spokeswoman Shelly Sassoon says. “And when  51  are made, it takes a long time for them to be noticed,” she says.
Now, the efforts may be working. During the first quarter, Delta had the second-lowest rate of complaints among the  52  10 carriers.  53 , its rate, along with other carriers’, is up from last year. McCain and other lawmakers say there may be a  54  to pass new consumer-protection  55 .

第二节完形填空（共20小题；每小题1.5分，满分30分）
阅读下面短文，掌握其大意，然后从36～55各题所给A、B、C、D四个选项中，选出最佳选项，并在答题卡上将该项涂黑。
Do you remember last summer, when angry travelers were urging the government to do something about airline customer service? Airlines   3 6   to improve，and they adopted (采用) new standards just before Christmas．  37   as another summer nears，plenty of   38    travelers don’t see much improvement in customer    39   overall．
This month，the Department of Transportation’s (DOT) office will publish its first critical  40  on whether airlines are   41    their promises．One survey suggests problems：the number of   42   to the  DOT  about the top 10 airlines in the first  43   rose 89％ from a year ago．
Hit last summer by passenger complaints and the threat of consumer-protection laws by the 44   ，14 airlines   45    to adopt a set of basic customer-service standards called Customers First．The“12 promises”to passengers were introduced    46   a major effort to improve service．Since then，airlines have been redesigning websites，retraining employees and upgrading technology．
Recently，DOT inspector general Kenneth Mead，at McCain’S request，sent 20 examiners to airports to   47    whether each airline is doing what it promised．Mead warns travelers shouldn’t   48   too much．Most of the promises are    49    better communication with customers，not problems with flights．
“Passengers should show more understanding to airlines about their   50   to better air service．”Spokeswoman Shelly Sasson says．“And when    51   are made．it takes a long time for them to be noticed．”she says．
Now，the efforts may be working．During the first quarter，Delta had the second-lowest rate of complaints among the   52    10 carriers．  53   ，its rate，along with other carriers’，is up from last year．McCain and other lawmakers say there may be a    54    to pass new consumer-protection    55     ．
36．A．promised           B．managed          C．hoped             D．refused
37．A．So           B．But               C．Merely            D．Even
38．A．skilled        B．experienced       C．tired                D．puzzled
39．A．flight         B．opinion          C．service               D．travel
40．A．news         B．information       C．doubt             D．article
41．A．honoring      B．making           C．giving            D．improving
42．A．problems      B．travelers          C．passengers        D．complaints
43.  A．quarter      B．year             C．month            D．summer
44.  A. customer       B．company         C．government        D．public
45．A．wished        B．agreed           C．remembered       D．failed
46．A．to            B．for              C．as                D．by
47．A．explain        B．discuss          C．discover           D．check
48．A．travel         B．expect           C．complain           D．suggest
49．A．aimed at       B．considered as     C．joined to           D．made from
50．A．difficulty      B．situation         C．reality          D．efforts
51．A．suggestions    B．rules             C．decisions           D．improvements
52．A．1arge         B．first              C．top                      D．bad
53．A．Still          B．Therefore         C．Instead             D．Meanwhile
54．A．possibility     B．need             C．chance             D．use
55．A．examinations   B．service           C．1aws              D．reports

Do you remember last summer , when angry travelers were urging the government to do something about airline customer service ? Airlines     36     to improve , and they adopted (采用)new standards just before Christmas .    37     as another summer nears , plenty of     38    

travelers don’t see much improvement in customer     39     overall .

    This month , the Department of Transportation’s (DOT) office will publish its first critical   40      

on whether airlines are     41     their promises . One survey（调查）suggests problems : the number of     42     to the DOT about the top 10 airlines in the first     43     rose 89% from a year ago .

Hit last summer by passenger complaints  and the threat (威慑)of consumer-protection laws by the    44      , 14 airlines     45     to adopt a set of basic customer-service standards called Customers First . The “12 promises” to passengers were introduced     46     a mjor effort to improve service . Since then , airlines have been redesigning websites , retraining employees and upgrading technology .

Recently , DOT inspector general Kenneth Mead , at McCain’s request , sent 20 examiners to airports to     47     whether each airline is doing what it promised . Mead warns travelers shouldn’t    48      too much . Most of the promises are    49      better communication with customers , not problems with flights .

“Passengers should show more understanding to airlines about their     50     to better air service .” Spokeswoman Shelly Sasson says . “And when     51     are made , it takes a long time for them to be noticed,” she says .

Now , the efforts may be working . During the first quarter , Delta had the second-lowest rate of complaints among the     52     10 carriers .    53     , its rate , along with other carriers’ , is up from last year . McCain and other lawmakers say there may be  a     54     to pass new consumer-protection      55    .

36．A．promised                      B．managed               C．hoped                    D．refused

37．A．So                         B．But                        C．Merely                   D．Even

38．A．skilled                   B．experienced            C．tired                             D．puzzled

39．A．flight                     B．opinion                  C．service                   D．travel

40．A．news                     B．information            C．doubt                     D．article

41．A．honoring               B．making                  C．giving                    D．improving

42．A．problems                      B．travelers                 C．passengers              D．complaints

43．A．quarter                  B．year                       C．month                    D．summer

44．A．customer               B．company               C．government            D．public

45．A．wished                   B．agreed                    C．remembered           D．failed

46．A．to                          B．for                        C．as                          D．by

47．A．explain                   B．discuss                    C．discover                 D．check

48．A．travel                    B．expect                    C．complain               D．suggest   

49．A．aimed at               B．considered as          C．joined to               D．made from

50．A．difficulty                      B．situation                 C．reality                    D．efforts

51．A．suggestions            B．rules                      C．decisions               D．improvements

52．A．large                     B．first                      C．top                        D．bad

53．A．Still                       B．Therefore                C．Instead                   D．Meanwhile

54．A．possibility              B．need                      C．chance                   D．use

55．A．examinations          B．service                   C．laws                      D．reports