Subject: Complaints（投诉）

Date: May 30, 2008

From: david@hotmail.com

To: glasgow@silverline.net

Dear Sir or Madam,

Last Thursday, I traveled on the 8:40 am train from Glasgow to London King's Cross and I was very unhappy with the service provided by your company.

The train was forty minutes late leaving Glasgow, and although the guard apologized, we were not given any reasons for the delay. We then had further delays when the train crew (乘务人员)changed at Preston and had to wait another thirty minutes. As a result, I missed my flight from London Healthrow to Frankfurt and had to wait for several hours.

What's more, the service on the train was also very poor. The trip took over five hours. Unluckily, there was no restaurant car on the train and only a bar with soft drinks. Worst of all, the air conditioning broke down halfway through the trip and it got hotter and hotter in the train. However, there was no apology for this. And before we reached King's Cross, the temperature was over 40 degree.

In view of the poor service, I felt I am entitled to compensation. (有权索赔 )

I look forward to hearing you.

　　　　　　　　　　　　　　　　　 Yours,

　　　　　　　　　　　　　　　　　 David Robertson

根据短文内容回答下列问题

16.　Where did David Robertson get on the train last Thursday?　　　 In 　　　　　　　　　.

17. What time did the train start its trip to King's Cross that morning? At 　　　　　　.

18. What happened to David because of the delay of the train?

.

19 . Why did it get hotter and hotter in the train?

　　　　　　　　　　　　　　　　 .

20. What do you think the company will do after they receive David's email?

　 I think they will 　　　　　　　　　　　　　　　　　.

阅读短文，根据短文内容完成表格，每空一词。(本题共5分，每空1分)

George Stephenson was born in 1781 in a poor family. He had to start work when he was only eight. When George was fourteen, he became his father’s helper. He spent a lot of time learning about engines. On holidays, he often took engines into pieces and studied each piece carefully. Soon he became a very good worker though he could not read or write.　　

   He began to learn the English letters when he was seventeen years old. Every day after he did twelve hours of hard work, he walked a long way to have lessons from a young teacher.　　

   On his eighteenth birthday, he wrote his own name for the first time in his life. George invented many things in his life. The train was the greatest one among them. Today when we watch or take trains from one place to another, we will think of this great man-------George Stephenson.   　　

[　　]

[　　]

How do I like to travel?

　　Many people like to travel by plane, but I don’t like it because an airport is usually far from the city. You have to get there early and wait for hours for the plane to take off and it is often late. you can’t open the window. You can’t choose the food. Planes are fast, but they still take hours to get out of the airport and into the city.

　　like traveling by train. I think trains are safe. Railway stations are usually in cities. When you are late for a train you can catch another one .you can walk around in the train and open the windows. You can see many interesting things on your way. I know it takes a little more time.

I also like cars. You can start your journey when you want to, and you don’t need to get to a railway station or a bus stop. Also you can carry many things with you in a car. But sometimes there are too many cars on the road.

1．Why do many people like to travel by plane?

[　　]

A．Because it is fast.

B．Because it is safe.

C．Because you can walk around in the plane.

2．Which is not the good thing about the train?

[　　]

A．It is safe.

B．It takes a little more time.

C．You can open the windows.

3．If you want to take a lot of things with you ,what do you take to go out?

[　　]

A．A bus

B．A car.

C．A train

4．What is the bad thing about the car ?

[　　]

A．you needn’t go to a station

B．you can start your journey when you want to.

C．There are too many cars on the road.

5．What does the writer think of the plane ,train and car?

[　　]

A．he thinks it takes a lot of time to go to and get out of the airport.

B．He likes to take a train because it takes a little more time.