A man was walking along the street when he saw a woman struggle（奋力）with a large box. It was half in and half  1  of her car. He was a helpful man, so he went up to the woman and said, “Let me give you a hand with that box. It looks very   2 . ” “That’s very kind of you,” the woman said. “I’m having a lot of  3  with it. I think it’s stuck（卡住）. ” “Together we’ll soon move it,” the man said. He  4_  into the back seat of the car and took hold of the other end of the box. He said, “I’m ready. ” And he began to_ 5  hard. For several minutes the man and the woman struggled with the box. Soon they were  6  in the face. “Let’s rest for a minute,” the man said. “I’m sorry, but it  7  stuck. ” A few minutes later, the man said, “Let’s try again. Are you ready?”  8  of them took hold of the box again. “One, two, three!” the man said, and they went on with their struggle.
At last, when they were very tired, the man said, “You are  9 . It really is stuck. I don’t think there’s any way we can get it out of the car. ” “Get it out of the car!” The woman cried. “I’m trying to get it  10 !”

Two students started quarreling at school. One student shouted dirty words at the other, and a fight began.
What can be done to stop fights like this at school? In some schools, disputants(争执者) sit down with peer mediators (同龄调解者). Peer mediators are usually students with special training in this kind of problems.
Peer mediators help disputants to talk in a friendly way. Here are some of the ways they use.
1. Express what you think clearly but don't say anything to hurt the other. Begin with "I feel" instead of "You always".
2. Listen carefully to what the other person is saying. Don't stop the other person's words.
3. Keep looking at the other person's eyes when he or she speaks.
4. Try to see the problems on the other person's side.
5. Never put anyone down. Saying things like "You are foolish (愚蠢的)" makes the talk difficult.
6. Try to find a result that makes both people happy.
Peer mediators never decide on the winner. They don't decide who is right or who is wrong. Instead they help disputants to find their own "win-win" result. A "win-win" result can make everyone feel good.
Peer mediators' work is often successful just because it gets disputants to talk to each other. And getting disputants to talk to each other is the first step in finding a "win-win" result.
【小题1】Peer mediators' work is _.