My mother used to ask me, “What is the most important part of the body?” When I was young, I thought   16   was very important to us, so I said, “My ears, Mommy.” She said, “No. Many people are deaf but still live a  17   life; keep thinking and I will ask you again.”

Several years   18  before she asked me again. This time I told her, “Mommy, sight is very important to everybody, so it must be our eyes.” She looked at me and told me, “You are  19   fast, but the answer is not correct. Many people are blind, but they still live happily.” Over the years, she asked me many times and always her answer was, “No. But you are getting   20   every year, my child.”

Then last year, my grandpa died. Everyone was crying. When it was our turn to  21   our final goodbye to him, my mother asked me, “Do you know the most important body part yet, my dear?” I was  22   when she asked me this. I always thought this was a game between her and me. I saw her eyes with tears. She said, “My dear, the most important body part is your shoulder (肩膀).” I asked, “Is it because it  23  up my head?”  She replied, “No. It is because it can hold the head of a friend or a relative (亲戚) when he or she  24 . Everybody needs a shoulder to cry on sometime in life, my dear. I only hope that you have enough love and friends, so you will  25  have a shoulder to cry on when you need it.” That was when I realized what the most important body part is.

Some people have a kind of magic. They will make you comfortable while they are around. You feel at ease while talking to them. How is it done? Here are several skills that good talkers have. If you follow the skills, they'll help people feel relaxed and make friends with them quickly.
First of all, good talkers ask questions. Almost anyone, no matter how shy he is, will answer a question. One well-known businesswoman says, "At business lunches, I always ask people what they did that morning. It's a common question, but it will get things going." From there you can move on to other matters—sometimes to really personal questions. And how he answers will let you know how far you can go.   
Second, once good talkers have asked questions, they listen to the answers. This point seems clear, but it isn't. Your questions should have a point and help to tell what kind of person you are talking to. And to find out, you really have to listen carefully and attentively. Real listening at least means some things. First it means not to change the topic of conversation. If someone insists on one topic, it means he's really interested in it. Real listening also means not just listening to words, but to the voice. If the voice sounds bored, then, it's time for you to change the topic.
Finally, good talkers know well how to deal with the moment of saying good-bye. If you're saying it, you may give him a handshake and say, "I've really enjoyed meeting you." If you want to see that person again, don't keep it a secret. Let people know your thoughts.
【小题1】Asking questions might be a quite good and suitable way ________.

Some people have a kind of magic. They will make you comfortable while they are around. You feel at ease while talking to them. How is it done? Here are several skills that good talkers have. If you follow the skills, they'll help people feel relaxed and make friends with them quickly.
First of all, good talkers ask questions. Almost anyone, no matter how shy he is, will answer a question. One well-known businesswoman says, "At business lunches, I always ask people what they did that morning. It's a common question, but it will get things going." From there you can move on to other matters—sometimes to really personal questions. And how he answers will let you know how far you can go.
Second, once good talkers have asked questions, they listen to the answers. This point seems clear, but it isn't. Your questions should have a point and help to tell what kind of person you are talking to. And to find out, you really have to listen carefully and attentively. Real listening at least means some things. First it means not to change the topic of conversation. If someone insists on one topic, it means he's really interested in it. Real listening also means not just listening to words, but to the voice. If the voice sounds bored, then, it's time for you to change the topic.
Finally, good talkers know well how to deal with the moment of saying good-bye. If you're saying it, you may give him a handshake and say, "I've really enjoyed meeting you." If you want to see that person again, don't keep it a secret. Let people know your thoughts.
【小题1】Asking questions might be a quite good and suitable way ________.