网址：http://m.1010jiajiao.com/timu3_id_2634477[举报]
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Hotel managers have a difficult job．They are responsible for everything that happens in their hotels．One of their responsibilities is safety．They have to make sure everything is working well in case of an emergency．For example, if a fire starts, the 1 must 2 immediately．A good hotel manager should always be polite to the guests．At expensive hotels in beautiful 3 or big cities, managers will be friendly and helpful．
However, it is not only the manager who should be polite to the 4 ．The clerk at the 5 desk is the first person most guests meet．
The clerk should write down each guest's family name and 6 ．Then he or she should find out if the guest has 7 a room．If a guest has a problem, the clerk should try to solve it quickly．For example, if a guest says he or she is cold at night, the clerk should make sure the guest has more 8 ．A 9 clerk will phone the manager immediately if he or she cannot solve the problem．The manager will then try to solve the problem 10 ．
1．________ 2．________ 3．________ 4．________ 5．________
6．________ 7．________ 8．________ 9．________ 10．________
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