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How to be a good listener
Everyone loves a good listener. But there are more reasons to develop the skill of listening than to win hearts or popularity contests.
Listening heals hurts and builds bridges. It gives us the ability to understand and empathize, to view the world from our own point. It can bring us wisdom over and above mere intelligence. But most importantly, it allows us to give the people around us the gifts they crave (渴望) most—a sense of worth.
As it turns out, there’s more to good listening than just keeping quiet and allowing someone to speak. Effective listening is actually a combination of two key communication skills: listening and verifying (确认).
Even when we’ve managed to hear a person’s entire message, we often interpret it wrong—according to our own understanding, experience, or prejudice.
As an effective listener, your goal is to hear and absorb what another has to say…in exactly the way they mean it to be understood. Only then can you respond properly.
This is much easier read than done, so here are a few helpful tips:
1. Give the speaker your full attention.
Stop talking and remove all distractions. Turn off the TV, your phone, or computer. Watch your body language. The way you look at the speaker, or the way you stand or sit, makes a huge difference. The right listening body language communicates that we are listening openly and attentively, and puts the other person at ease.
2. Be patient.
Not everyone is a gifted speaker. Some people take longer to find the right word to make a point. Others are too worried to get their message across properly. If necessary, ask the speaker to explain further. It will help him / her speak more exactly and it will help you hear and understand better.
3. Keep your emotions in check.
If what someone is saying creates an emotional response in you, make an extra effort to listen carefully. When we’re angry, frightened or upset, we often miss key parts of what is being said.
4. Hold your fire.
Don’t jump to conclusions immediately. A good listener doesn’t react until comprehension is complete. If you respond in a way that makes the other person defensive, even if you “win” the argument, you may lose something far more valuable.
5. Even if you think you understand. VERIFY.
Never assume you got the message right. Pause, think about what was said, and then ask “Is this what you meant?” or “Am I understanding this right?”
6. Empathize.
Take a moment to stand in the other person’s shoes, to look at the situation from his / her point of view…especially when you’re being told something personal or painful, or something you strongly disagree with. The more shoes you are able to successfully stand in within your life time, the less puzzled you’ll find your life and relationships to be.
【小题1】 of good listening | 【小题2】hurts. Building 【小题3】. Allowing us to【小题4】and empathize, and viewing the world in an all-round way. Bringing us wisdom over and above mere intelligence. 【小题5】the people around us feel worthy. |
Components of effective listening | Good listening consists of two key communication skills: 【小题6】and verifying. |
【小题7】 to be a good listener | Listening to the speaker【小题8】. Trying to be a 【小题9】listener. Avoiding being affected by your emotions. Waiting before you take 【小题10】. Verifying. Empathizing. |
How to be a good listener
Everyone loves a good listener. But there are more reasons to develop the skill of listening than to win hearts or popularity contests.
Listening heals hurts and builds bridges. It gives us the ability to understand and empathize, to view the world from our own point. It can bring us wisdom over and above mere intelligence. But most importantly, it allows us to give the people around us the gifts they crave (渴望) most—a sense of worth.
As it turns out, there’s more to good listening than just keeping quiet and allowing someone to speak. Effective listening is actually a combination of two key communication skills: listening and verifying (确认).
Even when we’ve managed to hear a person’s entire message, we often interpret it wrong—according to our own understanding, experience, or prejudice.
As an effective listener, your goal is to hear and absorb what another has to say…in exactly the way they mean it to be understood. Only then can you respond properly.
This is much easier read than done, so here are a few helpful tips:
1. Give the speaker your full attention.
Stop talking and remove all distractions. Turn off the TV, your phone, or computer. Watch your body language. The way you look at the speaker, or the way you stand or sit, makes a huge difference. The right listening body language communicates that we are listening openly and attentively, and puts the other person at ease.
2. Be patient.
Not everyone is a gifted speaker. Some people take longer to find the right word to make a point. Others are too worried to get their message across properly. If necessary, ask the speaker to explain further. It will help him / her speak more exactly and it will help you hear and understand better.
3. Keep your emotions in check.
If what someone is saying creates an emotional response in you, make an extra effort to listen carefully. When we’re angry, frightened or upset, we often miss key parts of what is being said.
4. Hold your fire.
Don’t jump to conclusions immediately. A good listener doesn’t react until comprehension is complete. If you respond in a way that makes the other person defensive, even if you “win” the argument, you may lose something far more valuable.
5. Even if you think you understand. VERIFY.
Never assume you got the message right. Pause, think about what was said, and then ask “Is this what you meant?” or “Am I understanding this right?”
6. Empathize.
Take a moment to stand in the other person’s shoes, to look at the situation from his / her point of view…especially when you’re being told something personal or painful, or something you strongly disagree with. The more shoes you are able to successfully stand in within your life time, the less puzzled you’ll find your life and relationships to be.
1. of good listening |
2.hurts. Building 3.. Allowing us to4.and empathize, and viewing the world in an all-round way. Bringing us wisdom over and above mere intelligence. 5.the people around us feel worthy. |
Components of effective listening |
Good listening consists of two key communication skills: 6.and verifying. |
7. to be a good listener |
Listening to the speaker8.. Trying to be a 9.listener. Avoiding being affected by your emotions. Waiting before you take 10.. Verifying. Empathizing. |
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To a watching world, Mike and Mary Murray were a perfect couple. They had been high school sweethearts, and 1 to have a happy marriage. Mike had a good job, and Mary was able to 2 home with their children. They owned their home and 3 kids, two cars. and a family dog. 4 to Mike, after seven years of marriage, something was terribly wrong. The Murrays had 5 their material goals and Mike 6 , now what? He began to look to his job for fulfillment and often worked 60 hours 7 . Mary poured herself into the children. It was so 8 for her to turn her focus from Mike to 6-month-old Eric and 2-year-old Brittany.
And now the marriage seemed 9 . Their lives were traveling in two different directions. They no longer really communicated—yes, they answered 10 questions, but they didn't talk 11 as they had in the early years of their marriage. Mike felt trapped. “I 12___ had time to do things that I wanted to,” he says. Mike did not share his feelings with Mary. Instead, he followed the slippery path of many others—he became involved with (与……纠缠不清) a woman at work, who was 13 her husband. It began as a simple friendship. “I was able to listen and she was able to listen.” Mike recalls.
Mary 14 the battle in Mike's soul. “He wasn't home as much, and we weren't talking as much,” she says. “I was wrapped up in the kids and I just couldn't imagine anything ever 15 . “The situation became worse when the Murrays attended a wedding and began to argue. Mary asked Mike if he was seeing 16 and he said, “Yes. It's just an emotional (情感的) thing.” Mike can still remember the 17 of hurt and total surprise on Mary's face. She was troubled, and he knew that he had turned against (背叛) his best friend 18 high school. The expression on her face jarred (刺激) him into 19 , and he began to understand the 20 he was doing to his family.
1.
A. happened B. appeared
C. looked D. had
2.
A. live in B. study at
C. stay at D. be out of
3.
A. one B. no
C. three D. two
4.
A. Luckily B. As
C. Thanks D. But
5.
A. arrived B. reached
C. got to D. made
6.
A. surprised B. understood
C. wondered D. asked
7.
A. a week B. for a week
C. on a week D. over a week
8.
A. difficult B. comfortable
C. happy D. easy
9.
A. empty B. separate
C. full of job D. true of life
10.
A. simple B. surface
C. scientific D. social
11.
A. at all B. anything
C. heart to heart D. in pains
12.
A. really B. likely
C. always D. never
13.
A. loved by B. separated from
C. different from D. cared by
14.
A. knew B. understood
C. admitted D. had no idea of
15.
A. to take place B. to happening
C. happening D. done
16.
A. her B. someone else
C. the matter D. anything
17.
A. look B. face
C. feeling D. word
18.
A. since B. from
C. to D. of
19.
A. fact B. reality
C. her life D. his belief
20.
A. good B. wrong
C. harm D. mistake
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