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The workmen made so much _____ that Mrs. Walker had to spend three days cleaning up afterwards.
A. trouble B. damage C. mess D. nuisance
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There was a very special teacher who made a far-reaching difference in my life.
Fall, 1959, the first day of class at Bethesda Chevy Chase High School was about to begin. “Who”, I asked a senior, “is Mrs. McNamara, my 10th grade English teacher?” He just 1 and said something about my being in 2 . Soon, I understood what he meant. Mrs. McNamara had a pattern of 3 that she repeated again and again. We would have a literature reading task for 4 . The next day, when we came to class, there would be two or three topics on the blackboard 5 to the homework reading. We were 6 to write an in-class essay about one of the topics. The following day, she would 7 the corrected and graded essays and each person would be called 8 to stand in front of the class and to 9 his/her essay. The class were required to criticize （评论） that essay, 10 the grade of everyone in class would be reduced.
The first time that I 11 her read-write-criticize method, I had not 12 to do the homework and had written something without knowing what it meant. 13 the extreme embarrassment I suffered, standing before my classmates, 14 myself. No one laughed at me; no one would be 15 enough, or foolish enough, to do that in Mrs. McNamara’s class. The embarrassment came from 16 and along with it came a strong 17 not to let it happen again.
Mrs. McNamara kept all of our written work in files; it was easy to see the 18 in writing that had occurred. What was not so easy to see was the inner transformation that had taken place, at least for me. What Mrs. McNamara 19 me to do was to see myself as others see me and, having done that, I could improve myself. And I 20 . Thank you, Mrs. McNamara.
难易度：难
1..A.nodded B. laughed C. apologized D. shouted
2. A. trouble B. sorrow C. danger D. anger
3. A. behaviour B. evaluation C. activity D. thought
4. A. review B. performance C. practice D. homework
5. A. added B. related C. contributed D. compared
6. A. expected B. persuaded C. allowed D. advised
7. A. collect B. return C. send D. receive
8. A. on purpose B. at first C. by chance D. in turn
9. A. talk through B. hand over C. read out D. show off
10. A. so B. and C. but D. or
11. A. tried B. adopted C. examined D. experienced
12. A. undertaken B. attempted C. bothered D. hesitated
13. A. Remember B. Predict C. Bear D. Imagine
14. A. playing jokes on B. making a fool of C. setting a trap for D.taking advantage of
15. A. brave B. careless C. proud D. selfish
16. A. above B. within C. behind D. below
17. A. tendency B. preference C. determination D. sense
18. A. improvements B. pains C. difficulties D. advantages
19. A. trusted B. invited C. forced D. permitted
20. A. did B. could C. had D. would
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Would you like to be a king or queen? To have people waiting on you hand and foot? Many Americans experience this royal treatment every day. How? By being customers. The American idea of customer service is to make each customer the center of attention. Need proof? Just listen to the commercials. Most of them sound like the McDonald’s ad: “We do it all for you.” Actually, not all stores in America roll out the red carpet for their customers. But wherever you go, good customer service means making customers feel special.
People going shopping in America can expect to be treated with respect from the very beginning. Most places don’t have a “furniture street” or a “computer road” which allow you to compare prices easily. Instead, people often “let their fingers do the walking” through the store hot lines. From the first “hello”, customers receive a satisfying response to their questions. This initial contact can help them decide where to shop.
When customers get to the store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. In most stores, the clear signs that label each department make shopping a breeze. Customers usually don’t have to ask how much items cost, since prices are clearly marked. And unless they’re at a flea market or a yard sale, they don’t bother trying to bargain.
When customers are ready to check out, they find the nearest and shortest checkout lane. But as Murphy’s Law would have it, whichever lane they get in, all the other lanes will move faster. Good stores open new checkout lanes when the lanes get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you” from the clerk. Many stores even allow customers to take their shopping carts out to the parking lot. That way, they don’t have to carry heavy bags out to the car.
By quoting (引用) the McDonald’s ad: “We do it all for you”, the author intends to_______.
A. suggest that customers believe what commercials say deeply
B. show readers the American idea on good customer service
C. express all the stores pay much attention to the customers
D. persuade readers to choose the stores with ads correctly
In the USA, what may you do at first if you want to do some shopping?
A. To visit a professional street with lots of similar stores.
B. To compare prices in many shops in the same street.
C. To make phone calls and get better shopping choices.
D. To receive other customers’ answers to the questions.
The Underlined words “a breeze” in Para.3 most probably means _________.
A. an easy job B. a trouble C. a funny thing D. a boring task
Which of the followings shows American stores offer convenience to customers in this passage?
A. The store clerks don’t usually sit around watching TV or playing cards.
B. Some stores offer price bargain to the customers like a yard sale.
C. The clerks give customers a smile and a warm “thank you” after paying.
D. Some stores open new checkout lanes when the lanes are crowded.
查看习题详情和答案>>Would you like to be a king or queen? To have people waiting on you hand and foot? Many Americans experience this royal treatment every day. How? By being customers. The American idea of customer service is to make each customer the center of attention. Need proof? Just listen to the commercials. Most of them sound like the McDonald’s ad: “We do it all for you.” Actually, not all stores in America roll out the red carpet for their customers. But wherever you go, good customer service means making customers feel special.
People going shopping in America can expect to be treated with respect from the very beginning. Most places don’t have a “furniture street” or a “computer road” which allow you to compare prices easily. Instead, people often “let their fingers do the walking” through the store hot lines. From the first “hello”, customers receive a satisfying response to their questions. This initial contact can help them decide where to shop.
When customers get to the store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. In most stores, the clear signs that label each department make shopping a breeze. Customers usually don’t have to ask how much items cost, since prices are clearly marked. And unless they’re at a flea market or a yard sale, they don’t bother trying to bargain.
When customers are ready to check out, they find the nearest and shortest checkout lane. But as Murphy’s Law would have it, whichever lane they get in, all the other lanes will move faster. Good stores open new checkout lanes when the lanes get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you” from the clerk. Many stores even allow customers to take their shopping carts out to the parking lot. That way, they don’t have to carry heavy bags out to the car.
By quoting (引用) the McDonald’s ad: “We do it all for you”, the author intends to_______.
A. suggest that customers believe what commercials say deeply
B. show readers the American idea on good customer service
C. express all the stores pay much attention to the customers
D. persuade readers to choose the stores with ads correctly
In the USA, what may you do at first if you want to do some shopping?
A. To visit a professional street with lots of similar stores.
B. To compare prices in many shops in the same street.
C. To make phone calls and get better shopping choices.
D. To receive other customers’ answers to the questions.
The underlined words “a breeze” in Para.3 most probably means _________.
A. an easy job B. a trouble C. a funny thing D. a boring task
Which of the followings shows American stores offer convenience to customers in this passage?
A. The store clerks don’t usually sit around watching TV or playing cards.
B. Some stores offer price bargain to the customers like a yard sale.
C. The clerks give customers a smile and a warm “thank you” after paying.
D. Some stores open new checkout lanes when the lanes are crowded.
Which of the following can be the best title of this passage?
A. Customer Service in America B. Excellent Stores in America
C. Shopping Rules in America D. Being King or Queen in America
查看习题详情和答案>>Would you like to be a king or queen? To have people waiting on you hand and foot? Many Americans experience this royal treatment every day. How? By being customers. The American idea of customer service is to make each customer the center of attention. Need proof? Just listen to the commercials. Most of them sound like the McDonald’s ad: “We do it all for you.” Actually, not all stores in America roll out the red carpet for their customers. But wherever you go, good customer service means making customers feel special.
People going shopping in America can expect to be treated with respect from the very beginning. Most places don’t have a “furniture street” or a “computer road” which allow you to compare prices easily. Instead, people often “let their fingers do the walking” through the store hot lines. From the first “hello”, customers receive a satisfying response to their questions. This initial contact can help them decide where to shop.
When customers get to the store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. In most stores, the clear signs that label each department make shopping a breeze. Customers usually don’t have to ask how much items cost, since prices are clearly marked. And unless they’re at a flea market or a yard sale, they don’t bother trying to bargain.
When customers are ready to check out, they find the nearest and shortest checkout lane. But as Murphy’s Law would have it, whichever lane they get in, all the other lanes will move faster. Good stores open new checkout lanes when the lanes get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you” from the clerk. Many stores even allow customers to take their shopping carts out to the parking lot. That way, they don’t have to carry heavy bags out to the car.
1. By quoting (引用) the McDonald’s ad: “We do it all for you”, the author intends to_______.
A. suggest that customers believe what commercials say deeply
B. show readers the American idea on good customer service
C. express all the stores pay much attention to the customers
D. persuade readers to choose the stores with ads correctly
2. In the USA, what may you do at first if you want to do some shopping?
A. To visit a professional street with lots of similar stores.
B. To compare prices in many shops in the same street.
C. To make phone calls and get better shopping choices.
D. To receive other customers’ answers to the questions.
3. The Underlined words “a breeze” in Para.3 most probably means _________.
A. an easy job B. a trouble C. a funny thing D. a boring task
4. Which of the followings shows American stores offer convenience to customers in this passage?
A. The store clerks don’t usually sit around watching TV or playing cards.
B. Some stores offer price bargain to the customers like a yard sale.
C. The clerks give customers a smile and a warm “thank you” after paying.
D. Some stores open new checkout lanes when the lanes are crowded.
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