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You get all sorts of demands, and the mark of a good hotel is to supply whatever is asked for without sounding surprise. If a guest asks for rubber gloves. You don't ask why. You say, “No problem. What colour do you want？”
There have been some demands which, much as I would have liked to fill, I couldn't. A Japanese businessman， for example， thought the manager of a hotel was like the captain of a ship so he asked me to marry him and the woman he loved. There was one time, however, we did help out. A young man thought that if he asked his girlfriend to marry him at the Ritz she would say yes. He asked us to put the ring in a cake, and she accepted.
Top hotels are used more and more to impress. They are used for doing business. If you've got something to sell, take your clients(客户) to the best hotel where the surroundings are quite helpful. A friend of mine working at Savoy Hotel tells story about a man who gave him 5 pounds to say “Good morning, Mr. Smith” when he walked through the door with two other men. This he did， and could hear Mr. Smith saying, “I do wish they would leave me alone at this place.”
According to Julian Payne， the most powerful people in any hotel are the porters， who carry bags for hotel guests. “Porters can do almost anything. They can get you tables at the best restaurants or tickets for a popular concert. Don't ask me how they do it or what their deal is because I don't know. Most of them have been there for years. They know more about the history of the hotel and the guests than anyone else. They are invaluable. A head porter will come in even on his day off so he can say hello to someone he remembers visiting the hotel years ago.”
56．When guests ask for something strange，the manager of a good hotel would think ______.
A．how he can meet their needs
B．why they have such demands
C．what problems the hotel has
D．who is the best person to go to
57．Which of the following examples explains “we did help out？”
A．The hotel bought a ring for a young lady.
B．A Japanese married the woman he loved.
C．The manager once acted as a captain.
D．A young lady agreed to marry her boyfriend.
58．Which of the following statements is true about the porters in expensive hotels?
A．They sell tickets for concerts.
B．They know how to make a good deal.
C．They know a lot about the hotels and the guests.
D．The come to work even on their days off.
59．By saying “I do wish they would leave me alone at this place”， Mr. Smith ______.
A．showed that he disliked such people at the hotel
B．gave the impression that he was a constant guest
C．tried to make his clients feel sorry for him
D．sounded as if he was tired of such greetings
第三部分：阅读理解（共20小题，每题2分，满分40分）
阅读下列短文，从每题所给的四个选项（A、B、C和D）中，选出最佳选项，并在答题卡上将该项涂黑。
You get all sorts of demands, and the mark of a good hotel is to supply whatever is asked for without sounding surprise. If a guest asks for rubber gloves. You don't ask why. You say, “No problem. What colour do you want？”
There have been some demands which, much as I would have liked to fill, I couldn't. A Japanese businessman， for example， thought the manager of a hotel was like the captain of a ship so he asked me to marry him and the woman he loved. There was one time, however, we did help out. A young man thought that if he asked his girlfriend to marry him at the Ritz she would say yes. He asked us to put the ring in a cake, and she accepted.
Top hotels are used more and more to impress. They are used for doing business. If you've got something to sell, take your clients(客户) to the best hotel where the surroundings are quite helpful. A friend of mine working at Savoy Hotel tells story about a man who gave him 5 pounds to say “Good morning, Mr. Smith” when he walked through the door with two other men. This he did， and could hear Mr. Smith saying, “I do wish they would leave me alone at this place.”
According to Julian Payne， the most powerful people in any hotel are the porters， who carry bags for hotel guests. “Porters can do almost anything. They can get you tables at the best restaurants or tickets for a popular concert. Don't ask me how they do it or what their deal is because I don't know. Most of them have been there for years. They know more about the history of the hotel and the guests than anyone else. They are invaluable. A head porter will come in even on his day off so he can say hello to someone he remembers visiting the hotel years ago.”
56．When guests ask for something strange，the manager of a good hotel would think ______.
A．how he can meet their needs
B．why they have such demands
C．what problems the hotel has
D．who is the best person to go to
57．Which of the following examples explains “we did help out？”
A．The hotel bought a ring for a young lady.
B．A Japanese married the woman he loved.
C．The manager once acted as a captain.
D．A young lady agreed to marry her boyfriend.
58．Which of the following statements is true about the porters in expensive hotels?
A．They sell tickets for concerts.
B．They know how to make a good deal.
C．They know a lot about the hotels and the guests.
D．The come to work even on their days off.
59．By saying “I do wish they would leave me alone at this place”， Mr. Smith ______.
A．showed that he disliked such people at the hotel
B．gave the impression that he was a constant guest
C．tried to make his clients feel sorry for him
D．sounded as if he was tired of such greetings
“Are you too stupid to do anything right？”These words—said by a woman to a little boy who was obviously her son—were spoken 1 he had walked away from her. They boy returned, his eyes down-cast.
Not a 2 moment, perhaps, 3 small moments sometimes last a very long time. And a few words—though they mean 4 at the time to the people who say them—can have great 5 .
I recently heard a story from a man named Malcolm Dalkoff. For the last 24 years he has been a professional 6 . Here is what he told me:
As a boy in Rock Island, Dalkoff was terribly 7 . He had few 8 and no self-confidence. One day, his English teacher, Ruth Brach, gave the class an assignment（作业）. The students had been reading To Kill a Mockingbird. Now they were to write their own chapter that would 9 the last chapter of the novel.
Dalkoff wrote his chapter and turned it 10 . Today he can not recall anything 11 about the chapter he wrote, or what 12 Mrs. Branch gave him. What he does remember is the four words Mrs. Brach wrote in margin（空白处）of the paper：“This is 13 writing.”
Four words. They 14 his life.
“ 15 I read those words, I had no idea of who I was or 16 I was going to be.”he said.“After reading her note, I went home and wrote a short story, something I had always been 17 of doing but never believed I could do.”
Over the rest of that year in school, he wrote many short stories and always brought them to school for Mrs. Brach to evaluate. She was 18 , tough and honest.“She was just what I 19 ,”Dalkoff said.
His confidence 20 . Dalkoff believes that none of this would have happened if that woman had not written those four words in the margin of his paper.
1．A．where B．why C．because D．when
2．A．wonderful B．difficult C．funny D．big
3．A．yet B．although C．for D．therefore
4．A．much B．little C．more D．most
5．A．meaning B．power C．force D．sense
6．A．writer B．player C．poet D．singer
7．A．sorry B．proud C．sick D．shy
8．A．books B．ideas C．friends D．chances
9．A．follow B．match C．decide D．improve
10．A．on B．in C．out D．down
11．A．more B．again C．special D．different
12．A．honors B．remarks C．prizes D．grade
13．A．poor B．serious C．good D．silly
14．A．changed B．damaged C．affected D．improved
15．A．Unless B．Until C．When D．While
16．A．what B．how C．where D．which
17．A．tired B．fond C．proud D．dreaming
18．A．strict B．kind C．encouraging D．praising
19. A．feared B．needed C．expected D．loved
20．A．grew B．lifted C．appeared D．returned
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