摘要: When old problems were solved, new problems .

网址:http://m.1010jiajiao.com/timu3_id_2569971[举报]

I ran across an old photo of him the other day, thinking of some old things. He’s been dead for 25 years. His name was Rex.

36  was his favorite recreation(娱乐). He had so much 37 in the water as any person I have known. You didn’t have to throw a stick in the water to 38 him to go in. Of course, he would bring back a stick to you if you 39 throw one in.

That 40 me of that night, 41 he brought back a small box that he found somewhere--- how 42 nobody ever knew. Since it was Rex, it 43 easily have been half a race. The box wasn’t a good one. It was just a 44 old piece that somebody 45. Still it was something he wanted, probably 46 there was some difficulty in transportation(运输). And that he thought could test his courage. We first knew about his achievement when, deep in the night, we 47 him trying to get the box up onto the porch(门厅). It sounded 48 two or three people were trying to tear the house 49 . We came downstairs and turned on the 50 light. Rex was on the top step trying to pull the thing up, but it had 51somehow. And he was just holding his own(坚持着). I suppose he would have held his own 52 dawn if we hadn’t helped him. The next day we carried the box miles away and threw it out. If we had thrown it out in a 53 place, he would have brought it home again, as a small token(象征)of his strength in such matters. 54, he had been taught to carry heavy wooden objects about and he was 55 of his skill.

1.

A.

Fighting

B.

Swimming

C.

Barking

D.

Running

2.

A.

fun

B.

trouble

C.

danger

D.

difficulty

3.

A.

stop

B.

.make

C.

get

D.

have

4.

A.

will

B.

do

C.

did

D.

would

5.

A.

reminds

B.

warns

C.

tells

D.

.suggests

6.

A.

which

B.

while

C.

as

D.

when

7.

A.

far

B.

long

C.

old

D.

heavy

8.

A.

could

B.

can

C.

should

D.

would

9.

A.

priceless

B.

worthless

C.

valuable

D.

important

10.

A.

kept

B.

forgot

C.

deserted(遗弃)

D.

remained

11.

A.

because

B.

only if

C.

even if

D.

in case

12.

A.

saw

B.

heard

C.

watched

D.

caught

13.

A.

like

B.

that

C.

as if

D.

at least

14.

A.

up

B.

in

C.

away

D.

down

15.

A.

hall

B.

kitchen

C.

bedroom

D.

porch

16.

A.

rolled

B.

stopped

C.

caught

D.

broken

17.

A.

at

B.

before

C.

till

D.

during

18.

A.

distant

B.

nearby

C.

silent

D.

busy

19.

A.

In all

B.

As a result

C.

At last

D.

After all

20.

A.

proud

B.

tired

C.

ashamed

D.

doubtful

【答案】

21.B

22.A

23.C

24.C

25.A

26.D

27.A

28.A

29.B

30.C

31.A

32.B

33.C

34.D

35.D

36.C

37.C

38.B

39.D

40.A

【解析】略

【题型】完型填空

【适用】一般

【标题】2011届云南省昆明三中高三上学期第二次月考英语卷

【关键字标签】人物传记类

【结束】

11【题文】  With its budget of $80 million , John Woo as director, and an all-star cast(明星云集的演员阵容), Red Cliff is the most expensive and ambitious Asian-financed film ever. Last week I saw the release of the second part, and boy oh boy does it shows.

But watching the film as a foreigner I felt I was missing out on something. Not knowing my Cao Cao's from my Zhou Yu's, I was not even sure whom I wanted to win. Certainly after the opening scene, in which Cao Cao is seen watching a game of Cuju, an ancient Chinese variation of football, I knew who had my support. After all, any man who enjoys his football is someone after my own heart. But after Cao Cao resorted to some evil strategies against his enemies in the south, I wasn't so sure he was the man I should be rooting for.

And there is a lot more to Red Cliff 2 than just extravagant battle scenes. The film does not take itself too seriously. Conversations between leaders are littered with one-liners, many of which had the audience in laughter. There is even enough to keep fans of more romantic entertainment happy too. This includes a charming relationship between a southern spy(侦探)and an innocent northern soldier. The characters' interaction provides some genuinely heart-warming moments in the middle of the battle.

Clocking in at(结束于)around two hours, the film certainly does justice to the history story. When I walked out the cinema, I felt as drained(精疲力竭) as Cao Cao's soldiers must have 1,800 years ago.

41.By expressing “boy oh boy” in the first paragraph, the author seems to show that _______.

A.the film characters are like boys who are childish.

B.the film provides amazing and surprising scenes for audience.

C.the film is suitable for younger boys to watch.

D.the film scene is so bloody that boys shouldn’t watch it.

42.When did the author change his attitude toward Cao Cao?

A.When he read the history story about Cao Cao.

B.When he saw Cao Cao was watching a game of Cuju,

C.When he realized that Cao Cao took some bad measures to beat his enemies.

D.When he saw the romantic love story of Cao Cao and a southern spy.

43.The following factors of the film are all mentioned in the passage except_______.

A.high budget

B.leading roles

C.actors and actress

D.conversations

44.From the passage we can infer that_______.

A.the author is a football fan in a foreign country.

B.Cuju is the name of an ancient Chinese variation of football.

C.the film Red Cliff 2 lasts about two hours.

D.the author was very tired after about two hours’ battle.

【答案】

45.B

46.C

47.C

48.A

【解析】略

【题型】阅读理解

【适用】一般

【标题】2011届云南省昆明三中高三上学期第二次月考英语卷

【关键字标签】新闻报道类

【结束】

12【题文】Safety and Security Procedures

Your safety and the security of your personal property are of the primary concern to those of us who welcome you as our guest. We urge you to take advantage of the following suggestions.

YOUR VEHICLE

Lock your vehicle and do not leave money or valuable items inside. We are not responsible for their loss.

TRAVELING

Be good at noticing things around you when sightseeing or traveling. Stay in well-lit and heavily traveled areas. Don’t display large amounts of cash.

GUEST ROOM SECURITY

For additional security use the deadbolt (插锁) provided on your door and make sure the windows are locked. As an additional precautious measure, please secure the secondary locks provided. Do not admit anyone to your room without first making identification. A one-way viewer is provided in your door to assist with identification. If there is any doubt about the person’s identity, please contact the Front Desk.

SAFETY BOXES

Do not leave money or valuables in your room or vehicle. We provide free safety boxes for your use. Hotel is not responsible for items left in room valued over $200.

KEYS

Safeguard your key. Please do not leave it in the door. Do not give your key to others or leave it unattended. Please leave your key at the Front Desk when you check out.

REPORTING

Please report any suspicious activity, or safety concerns to management.

FIRE

Please familiarize yourself with the nearest fire exits. Report fire or smoke to the hotel operator. In the unlikely event of a fire, please move quickly and calmly to the nearest safe exit and leave the building. Avoid the use of elevator.

49.The suggestions are most probably from ______.

A.a hotel manager

B.a police officer

C.an experienced traveler

D.a tour guide

50.Which of the following is TRUE?

A.It is advised to travel to places where there are few people.

B.The hotel is not responsible for anything you lose.

C.Don’t report to the manager unless you are sure something is going wrong.

D.You’d better use the deadbolt and the secondary locks for safety.

51. If you feel doubtful about a stranger who knocks at the door, you should _____.

A.let the person in after you have got his/her name

B.open the door to check the person’s ID card

C.call the Front Desk to make sure

D.contact the local police for assistance

52.What does the underlined part “In the unlikely event of a fire” mean?

A.In case a fire happens, though it is not very possible

B.If a fire happens when some big events are taking place.

C.In case a fire happens in a public building.

D.If a fire breaks out and it is getting out of control.

【答案】

53.A

54.D

55.C

56.A

【解析】略

【题型】阅读理解

【适用】一般

【标题】2011届云南省昆明三中高三上学期第二次月考英语卷

【关键字标签】广告布告类

【结束】

13【题文】The new iPhone 3G should please everyone. Its look and feel are only slightly improved, but a faster network loads Web pages more quickly, true GPS functionality allows it to easily find places nearby, and the new $199 price (down from $400) makes it an affordable luxury.

Before deciding whether to buy, however, make sure you can actually take advantage of the iPhone 3G's high-speed data network. 3G stands for third-generation, which in non-geek speak translates to Web pages and mail messages that, ideally, load about three times faster than on the original iPhone. Even better, 3G coverage enables you to make a phone call and surf the Web at the same time. That's great, if you live or work in a place where the 3G network of AT&T(美国电话电报公司) (the sole wireless carrier of the iPhone) is active. That's not so great in cities like New York where AT&T's cellular coverage is awful. As one of my colleagues in New York City, who bought the original iPhone, commented, "It's just a toy. You can't make phone calls on it, so I carry my Verizon phone with me all the time."

The real fun begins when you tap on the icon called "App Store" and start browsing the hundreds of add-on applications that have been developed just for the iPhone. You'll find tons of games (I like JirboBreak, a free game inspired by the Atari classic Breakout) and mobile versions of popular websites like Pandora, Facebook, MySpace and the New York Times. Most apps will cost you, but the vast majority are $9.99 or less. The apps work on the old iPhones too, but you'll enjoy them a lot more on the iPhone 3G because many of the programs, including Yelp (local business reviews), Whrrl (mobile social networking) and UrbanSpoon (restaurant reviews), use your exact location — provided by the iPhone 3G's GPS chip — to make recommendations. The apps also load much faster over the 3G network.

57.The new iPhone 3G has following features except that _______

A.It looks and feels better

B.It has a faster network

C.It is easy to locate a place

D.It is too expensive for people to buy

58.Why do one of my colleagues carry Verizon phone with him all the time? ______.

A.Because iPhone 3G is just a toy.

B.ecause he prefers Verizon phone better.

C.Because AT&T's cellular coverage is terrible there

D.Because Verizon phone enables him make a phone call and surf the Web at the same time

59.Which of the following statements is NOT true according to the passage. ____.

A.App Store will offer you great fun.

B.many apps have been developed for the iPhone.

C.Most apps are very expensive.

D.Pandora, Facebook, MySpace and the New York Times are popular websites.

60.From the passage we know that the attitude of the author toward iPhone 3G is _____.

A.doubtful

B.appreciative

C.optimistic

D.pessimistic

【答案】

61.D

62.C

63.C

64.B

【解析】略

【题型】阅读理解

【适用】一般

【标题】2011届云南省昆明三中高三上学期第二次月考英语卷

【关键字标签】经济类

【结束】

14【题文】Birds that are half-asleep—with one brain hemisphere (半球) alert and the other sleeping—control which side of the brain remains awake, according to a new study of sleeping ducks.

Earlier studies have documented half-brain sleep in a wide range of birds. The brain hemispheres take turns sinking into the sleep stage characterized by slow brain waves. The eye controlled by the sleeping hemisphere keeps shut, while the wakeful hemisphere’s eye stays open and alert. Birds also can sleep with both hemispheres resting at once.

Decades of studies of bird groups led researchers to predict extra alertness in the end-of-the-row sleepers which tend to be attacked more easily. Sure enough, the end birds tended to watch carefully on the side away from their companions. Ducks in the inner spots showed no preference for gaze direction.

Also, birds napping at the end of the line depend on single-hemisphere sleep, rather than total relaxation, more often than inner ducks did. Turning 16 birds through the positions in a four-duck row, the researchers found that compared with 12 percent for birds in internal spots, outer birds half-asleep during some 32 percent of napping time.

“We believe this is the first evidence for an animal behaviorally controlling sleep and wakefulness at the same time in different regions of the brain,” the researchers say.

The results provide the best evidence for a long-standing assumption that single-hemisphere sleep evolved as creatures scanned for enemies. The preference for opening an eye on the lookout side could be widespread, he predicts. He’s seen it in a pair of birds napping side-by-side in the zoo and in a single pet bird sleeping by a mirror. The mirror-side eye closed as if the reflection were a companion and the other eye stayed open.

Useful as half-sleeping might be, it’s only been found in birds and such water animals as dolphins, whales, and seals. Perhaps keeping one side of the brain awake allows a sleeping animal to surface occasionally to avoid drowning.

Studies of birds may offer unique insights into sleep. Jerome M. Siegel of the UCLA says he wonders if birds’ half-brain sleep “is just the tip of the iceberg.” He supposes that more examples may turn up when we take a closer look at other species.

65.According to the passage, birds often half sleep because ______.

A.they have to watch out for possible attacks

B.their brain hemispheres take turns to rest

C.the two halves of their brain are differently structured

D.they have to constantly keep an eye on their companions

66.What is implied about the example of a bird’s sleeping in front of a mirror?

A.An imagined companion gives the bird a sense of security.

B.Birds prefer to sleep in pairs for the sake of their security.

C.The phenomenon of birds napping in pairs is widespread.

D.A single pet bird enjoys seeing its own reflection in the mirror.

67. While sleeping, some water animals tend to keep half awake in order to ______.

A.alert themselves to the approaching enemy

B.emerge from water now and then to breathe

C.be sensitive to the ever-changing environment

D.avoid being swept away by rapid currents

68.By saying “just the tip of the iceberg”, Siegel suggests that ______.

A.half-brain sleep has something to do with icy weather

B.the mystery of half-brain sleep is close to being solved

C.most birds living in cold regions tend to be half sleepers

D.half-brain sleep may exist among other species

【答案】

69.A

70.A

71.B

72.D

【解析】略

【题型】阅读理解

【适用】一般

【标题】2011届云南省昆明三中高三上学期第二次月考英语卷

【关键字标签】科普类

【结束】

15【题文】People in China, as in other parts of the world, are waiting to see how U.S. President-elect Barack Obama will deal with global problems such as the current economic slowdown once he takes office. As Sam Beattie reports from Beijing, there is widespread hope for closer U.S.-Chinese cooperation.

For many students in Beijing, Mr. Obama symbolizes all that is possible in the United States. He's a popular winner here, seen as a self-made man who has made it to the top.

"I think he is very charming, and a president who can create a new era," said Zhang Wei, a university student. "I like him very much and most of my friends do too." Ni Weibo, another university student, agrees. "Sino-U.S. relations still need more cooperation," she said. "I think he will help take it to a new era."

China's President Hu Jintao congratulated Mr. Obama within hours of his victory, saying he hoped bilateral ties could be made stronger.

Political analysts here say China will be looking for the incoming president to avoid contentious issues such as Taiwan's independence, human rights and Tibet.

Instead, they say Beijing would like Mr. Obama to focus on solving the global economic crisis, and to help China's slowing economy by opening up U.S. markets.

But trade relations might be a sticking point, says Renmin University's Professor of International Studies, Shi Yinhong.

He warns, "There is a possibility that President Obama will take some protectionist measures which China will not accept, then trade disputes could develop to a degree that we have not seen ever before."

Despite making the headlines, Mr. Obama faces some tough challenges in managing the U.S. relationship with China. China is now a stronger and more confident country than the China his

predecessors dealt with. And in this time of economic uncertainty, analysts say it's a country with which Mr. Obama will want to maintain a good relationship.

73.What can we infer from the first three paragraphs?

A.Mr. Obama was popular with many students in Beijing mostly because he will take office soon.

B.Economic slowdown is the big problem that the world is facing and looking forward to solve except US

C.China’s President Hu Jintao congratulated Obama on his victory within hours.

D.Through Obama’s being elected, we can see all is possible in US and a new relationship may come.

74.What is not mentioned in this passage?

A.What Barack Obama is expected to do in dealing with the US-China relationship.

B.Why Barack Obama will maintain a good relationship with China.

C.How Barack Obama will deal with the current economic slowdown.

D.What image Barack Obama has given to Chinese people.

75. What does “ a sticking point”( in para.7 ) mean?

A.a twist point

B.a disputed point

C.a good beginning

D.a understanding point

76.What is the best title for this report?

A.US-Chinese Cooperation Under the Current Economic Slowdown

B.Obama, Seen As A Popular Winner In China

C.Chinese Want Stronger Ties With US Under Obama Administration

D.The Current Economic Problem faces China As Well As US

【答案】

77.D

78.C

79.B

80.C

【解析】略

【题型】阅读理解

【适用】一般

【标题】2011届云南省昆明三中高三上学期第二次月考英语卷

【关键字标签】政治经济文化类

【结束】

 

查看习题详情和答案>>

阅读下面短文,从每题所给的四个选项中选出最佳答案.

  Looking ahead to 2010, it appears financially(资金上)impossible to accommodate 85,000 new students in classrooms at public four-year universities. Fortunately, such an approach(方法)is not necessary. Indeed, it's not even appropriate(合适的).

  Several forces are riding to the rescue. The two most important are distance learning and community and technical colleges. These will not eliminate the traditional setting where bachelor'(学士)and graduate degrees are earned. But they will be able to handle much of the growth in enrollments and the demand for higher education.

  “When faced with a problem created by technology, apply more technology,” a late journalist once asserted. Higher education seems to be an example. New learning technology is a crucial tool in teaching new technical skills.

  William Richardson, president of Johns Hopkins University, praised “Western Governors' University”--a virtual institution(虚拟大学)that uses the Internet and other information technology to overcome the vast distances of the West and reach people with education. “Just as the extremely controlled high school of old was perfect training for an assembly-line work force, so today's college is equally appropriate as a setting for a society whose members must acquire and manage knowledge from a wide variety of sources,” he notes.

  Eastern Washington has long been a leader in this movement. For the past decade, Spokane's Education Service District 101 has brought the best teachers in the region to rural classrooms via satellite uplink. Washington State University(WSU) president Sam Smith reports that, during the same period, WSU managed a one-third increase in students with only 2 percent more faculty.

  It's been done by holding growth at the main campus almost flat, setting up three branch campuses, locating learning at community colleges, and offering an extended degree program where students learn at home. In each case, technology is used to extend the “reach” of faculty.

  The other cost-effective strategy is reliance on community and technical colleges. Here, Washington State has an edge. Its public two-year colleges provide the most extensive coverage in the nation. Jean Floten, president of Bellevue Community College, notes the system served 425,000 adult enrollees last year-a tenth all the state's adult population. Almost half were there for job training versus 40 percent for academic preparation.

(1)According to the author, to enroll more students, universities do not have to ________.

[  ]

A. enlarge their campuses

B. gain additional technical support

C. retain the traditional academic setting

D. accommodate more faculty members

(2)When the author says “Higher education seems to be an example” Paragraph 3, he means problems with higher education can be solved by all EXCEPT ________.

[  ]

A. applying new learning technology

B. using Internet and other information technology

C. teaching new technical skills

D. setting up more technical colleges

(3)It is implied in Paragraph 4 that to cope with the new problem, we should ________.

[  ]

A. set up new campuses

B. train more assembly-line workforce

C. provide knowledge through diverse means

D. reinforce high schools of old

(4)What has made possible “a one-third increase in students with only 2 percent more faculties”? _______.

[  ]

A. Technical and community college

B. New advances in science and technology

C. More learning centers

D. New school curricula

(5)Which aspect of education is mainly discussed in the text? ________.

[  ]

A. Traditional approaches

B. Top-ranked universities

C. Cost-effective strategies

D. Technology-based business

查看习题详情和答案>>

阅读下面短文,从每题所给的四个选项中选出最佳答案.

  Looking ahead to 2010, it appears financially(资金上)impossible to accommodate 85,000 new students in classrooms at public four-year universities. Fortunately, such an approach(方法)is not necessary. Indeed, it's not even appropriate(合适的).

  Several forces are riding to the rescue. The two most important are distance learning and community and technical colleges. These will not eliminate the traditional setting where bachelor'(学士)and graduate degrees are earned. But they will be able to handle much of the growth in enrollments and the demand for higher education.

  “When faced with a problem created by technology, apply more technology,” a late journalist once asserted. Higher education seems to be an example. New learning technology is a crucial tool in teaching new technical skills.

  William Richardson, president of Johns Hopkins University, praised “Western Governors' University”--a virtual institution(虚拟大学)that uses the Internet and other information technology to overcome the vast distances of the West and reach people with education. “Just as the extremely controlled high school of old was perfect training for an assembly-line work force, so today's college is equally appropriate as a setting for a society whose members must acquire and manage knowledge from a wide variety of sources,” he notes.

  Eastern Washington has long been a leader in this movement. For the past decade, Spokane's Education Service District 101 has brought the best teachers in the region to rural classrooms via satellite uplink. Washington State University(WSU) president Sam Smith reports that, during the same period, WSU managed a one-third increase in students with only 2 percent more faculty.

  It's been done by holding growth at the main campus almost flat, setting up three branch campuses, locating learning at community colleges, and offering an extended degree program where students learn at home. In each case, technology is used to extend the “reach” of faculty.

  The other cost-effective strategy is reliance on community and technical colleges. Here, Washington State has an edge. Its public two-year colleges provide the most extensive coverage in the nation. Jean Floten, president of Bellevue Community College, notes the system served 425,000 adult enrollees last year-a tenth all the state's adult population. Almost half were there for job training versus 40 percent for academic preparation.

(1)According to the author, to enroll more students, universities do not have to ________.

[  ]

A. enlarge their campuses

B. gain additional technical support

C. retain the traditional academic setting

D. accommodate more faculty members

(2)When the author says “Higher education seems to be an example” Paragraph 3, he means problems with higher education can be solved by all EXCEPT ________.

[  ]

A. applying new learning technology

B. using Internet and other information technology

C. teaching new technical skills

D. setting up more technical colleges

(3)It is implied in Paragraph 4 that to cope with the new problem, we should ________.

[  ]

A. set up new campuses

B. train more assembly-line workforce

C. provide knowledge through diverse means

D. reinforce high schools of old

(4)What has made possible “a one-third increase in students with only 2 percent more faculties”? _______.

[  ]

A. Technical and community college

B. New advances in science and technology

C. More learning centers

D. New school curricula

(5)Which aspect of education is mainly discussed in the text? ________.

[  ]

A. Traditional approaches

B. Top-ranked universities

C. Cost-effective strategies

D. Technology-based business

查看习题详情和答案>>

January 1,2002 was a day that would be remembered for year to come. On the day, the euro became the official currency of twelve European countries, replacing currencies as famous as the German mark and the French franc.

       But the change from the old currencies to the new one was only a success after lots of problems were solved.

       The first problem was what to call the new currency. People in different countries had different suggestions. After a long discussion, the name “euro”was finally accepted by all of the countries involved.

       The next problem was the design. A normal bill or coin has a design related to the country concerned, like the picture of a famous person of monument. So how could they design something that was representative of twelve different countries and their traditions? The final answer was a compromise. Every euro coin has a standard European face on one side, but each Member State is allowed to decorate the other side with an image linked to their own country. For example, Spanish coins have the image of the Spanish king, and German coins have pictures of Berlin’s famous Brandenburg Gate. So even though you can spend the coins in any of the twelve counties, you can tell which country they originally came from. Euro bills will be uniform throughout the euro area.

       The final problem was how to introduce the money. Imagine how complicated it was to change the kind of money you use, not just for ordinary people, but also for companies: Coca-Cola had to adapt almost 300,000 vending machines.(自动售货机) to accept the new coins. To help people get used to the idea, stores started publishing prices in both the old and the new currency from January 2000.

       The final change from the old currencies to the new euro was a huge success. People in Europe are now using the euro bills and coins as easily as Americans use dollars.

1.How long has the euro been an official currency?

       A.For over 7 years.                                 B.For over 8 years.

       C.For over 6 years.                                 D.For over 5 years.

2.Which of the following is TRUE according to the passage?

       A.When the euro first came into use, the stores got into trouble.

       B.People can tell in which country a euro coin was made.

       C.The new euro bills have different designs.

       D.Some people still have difficulty in using the new currency.

3.The author mentions Coca-Cola in paragraph 5 to        .

       A.indicate that Coca-Cola has steady financial foundations.

       B.tell us Coca-Cola has made a contribution to Europe.

       C.prove it took lost of effort and money to introduce the euro.

       D.show Coca-Cola is very popular with consumers.

4.Which of the following were the problems when changing from the old currencies to the new one?

    a.What to call the new currency.

       b.How to introduce the new currency to Europeans.

       c.How to decide what the euro would be worth.

       d.What the design of the new currency should be.

       A.a,b,c                   B.a,c,d                   C.a,b,d                   D.b,c,d

5.What is the passage mainly about?

       A.The efforts at making the euro a success.

       B.The causes of the birth of the euro.

       C.The importance of the euro.

       D.The design of the euro.

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High-quality customer service is preached(宣扬) by many ,but actually keeping customers happy is easier said than done. Shoppers seldom complain to the manager or owner of a store, but instead will alert their friends, relatives, co-workers, strangers-and anyone who will listen. Store managers are often the last to hear complaints, and often find out only when their regular customers decide frequent their competitors, according to a study jointly conducted by Verde group and Wharton school.
“Storytelling hurts the boss and entertains consumers,” said Paula Courtney, President of the Verde group.” the store loses the customer, but the shopper must also find a replacement.” On average, every unhappy customer will complain to at least four other, and will no longer visit the specific store for every dissatisfied customer, a store will lose up to three more due to negative reviews. The resulting “snowball effect” can be bad to bosses.
According to the research, shoppers who bought clothing met the most problems. ranked second and third were grocery and electronics customers. The most common complaints include filled parking lots, cluttered (塞满了的) shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople. During peak shopping hours, some retailers solved the parking problems by getting moonlighting local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidance eliminated the need for customers to circle the parking lot endlessly, and avoided fight between those eyeing the same parking space.
Bosses can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions.
Most importantly, salespeople should be diplomatic and polite with angry customers. “Retailers who’re responsive and friendly are more likely to smooth over issues than those who aren’t so friendly.” said Professor Stephen Hoch. “Maybe something as simple as a greeter at the store entrance would help.” Customers can also improve future shopping experiences by filling complaints to the boss, instead of complaining to the rest of the world. Bosses are hard-pressed to improve when they have no idea what is wrong.
1. Why are store managers often the last to hear complaints?
A. Most customers won’t bother to complain even if they have had unhappy experiences.
B. Customers would rather relate their unhappy experiences to people around them.
C. Few customers believe the service will be improved.
D. Customers have no easy access to store managers.
2. What does Paula Courtney imply by saying “ … the shopper must also find a replacement” (Line 2, Para. 4)?
A. New customers are sure to replace old ones.
B. It is not likely the shopper can find the same products in other stores.
C. Most stores provide the same
D. Not complaining to the manager causes the shopper some trouble too.
3. Shop owners often hire moonlighting police as parking attendants so that shoppers_____
A. can stay longer walking in the store  B. won’t have trouble parking their cars
C. won’t have any worries about safety  D. can find their cars easily after shopping
4. What contributes most to smoothing over issues with customers?
A .Manners of the salespeople   B. Hiring of efficient employees
C. Huge supply of goods for sale   D. Design of the store layout.
5. To achieve better shopping experiences, customers are advised to _________.
A exert pressure on stores to improve their service
B. settle their problem with stores in a diplomatic(外交)way
C. voice their dissatisfaction to store managers directly
D. shop around and make comparisons between stores

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