If a man receives no _____ at home, when abroad he’ll have no hosts. (prov.)

　 A. customers　 B. guests　 C. callers　 D. passengers

Would you like to be a king or queen? To have people waiting on you hand and foot? Many Americans experience this royal treatment every day. How? By being customers. The American idea of customer service is to make each customer the center of attention. Need proof? Just listen to the commercials. Most of them sound like the McDonald’s ad: “We do it all for you.” Actually, not all stores in America roll out the red carpet for their customers. But wherever you go, good customer service means making customers feel special.

People going shopping in America can expect to be treated with respect from the very beginning. Most places don’t have a “furniture street” or a “computer road” which allow you to compare prices easily. Instead, people often “let their fingers do the walking” through the store hot lines. From the first “hello”, customers receive a satisfying response to their questions. This initial contact can help them decide where to shop.

When customers get to the store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. In most stores, the clear signs that label each department make shopping a breeze. Customers usually don’t have to ask how much items cost, since prices are clearly marked. And unless they’re at a flea market or a yard sale, they don’t bother trying to bargain.

When customers are ready to check out, they find the nearest and shortest checkout lane. But as Murphy’s Law would have it, whichever lane they get in, all the other lanes will move faster. Good stores open new checkout lanes when the lanes get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you” from the clerk. Many stores even allow customers to take their shopping carts out to the parking lot. That way, they don’t have to carry heavy bags out to the car.

1. By quoting (引用) the McDonald’s ad: “We do it all for you”, the author intends to_______.

A. suggest that customers believe what commercials say deeply

B. show readers the American idea on good customer service

C. express all the stores pay much attention to the customers

D. persuade readers to choose the stores with ads correctly

2.In the USA, what may you do at first if you want to do some shopping?

A. To visit a professional street with lots of similar stores.

B. To compare prices in many shops in the same street.

C. To make phone calls and get better shopping choices.

D. To receive other customers’ answers to the questions.

3.The underlined words “a breeze” in Para.3 most probably means _________.

A. an easy job　　 B. a trouble　　           C. a funny thing　　     D. a boring task

4.Which of the followings shows American stores offer convenience to customers in this passage?

A. The store clerks don’t usually sit around watching TV or playing cards.

B. Some stores offer price bargain to the customers like a yard sale.

C. The clerks give customers a smile and a warm “thank you” after paying.

D. Some stores open new checkout lanes when the lanes are crowded.

5.Which of the following can be the best title of this passage?

A. Customer Service in America                     B. Excellent Stores in America

C. Shopping Rules in America                           D. Being King or Queen in America

第三部分阅读理解（共两节，满分40分）
第一节（共15小题；每小题2分，满分30分）
　　阅读下列短文，从每题所给的四个选项（A、B、C和D）中，选出最佳选项，并在答题卡上将该项涂黑。
A
DIY gifts: A Drive For Creativity
　　In times when people are seeking innovation(创新),giving a DIY gift appears as one possibility for those who like to keep up with the times.A DIY gift may be especially suited to young people seeking to step out of the norm.Do it yourself and turn the most unexpected things into wonderfully creative gifts.
　　A handful of chocolates can become extra-special for the do-it yourself innovator.Add a picture and a few words to a cup,and the cup,which translated in Chinese becomes a homonym(同音词) for "a lifetime",can turn good wishes into good spirits.
　　A self-written newspaper and T-shirts with unlimited choices of patterns can become the kinds of priceless gifts that money can't buy.
　　Birthday presents,gifts for loved ones and children's educational toys all offer potential for the imaginative creator.Every DIY gift,which sends a special message or has a special meaning,is outstanding.That's what creativity is all about.
　　Young people are interested in creaativity,fashion,romance and things that touch the emotions.In some cities,DIY gift shops are doing well and enjoying more and more customers.Do - it - yourself,as an alternative to ready - made gifts,often proves a more effctive way to expess feelings toward someone you care about.
　　It's really simple.Think about the person who'll receive the gift.Then,look for materials that show the person's special qualities.The color of the deep blue sea along with white seashells can be perfect elements(元素) for the young surfer.There is potential without limits.
　　Operating a DIY gift shop brings its own challenges.Shops must offer a great variety of materials.They may be grass,trees,and humanshapes.Let your imagination run wild.Who knows what the next person through the door will be looking for?
　　56.The underlined phrase "a lifetime" maybe a homonym in Chinese for "______".
　　　A.一帆风顺    B.一辈子    C.生活如意     D.幸运
　　57.Young people are interested in the followings,except________.
　　　A.creativity B.fashion C.romance D.limits
　　58.If you'd like to give your friend a DIY gift,you should look for matericals that show his/her _______.
　　　A.qualities B.preferences C.potential D.creativity
　　59.In the last paragraph,the sentence "who knows what the next person through the door will be looking for?" means that_______.
　　　A.A DIY gift shop must have a great variety of materials in store
　　　B.You should know what the customers will wwant
　　　C.DIY gift shops are doing well and enjoying more and more customers
　　　D.A DIY gift turns the most unexpected things into creative gifts

It's a small gas station that has snacks, drinks, cigarettes, and candies. The young man behind the counter knows his   __36__   by name and what they normally want to buy. He treats children and adults with equal   __37__. He reads science fiction behind the counter when business is   __38__.

One day, three people rushed in and grabbed（抓住） food off the shelves as fast as they could,   __39__   not intending to pay for it. He hit the “panic button” , then went over the counter（柜台） and   __40__   the front door. It was obvious that they were homeless, and  equally obvious that they weren't going   __41__   with their ill­gotten（非法获得的） gains. They    __42__   the food and simply crowded together in panic（惊慌地）—knowing the police were   __43__   the way.

Imagine what they must have felt like when they were told they didn't have to steal if they were that    __44__. “We have food in the back, expired (到期)but still   __45__   to eat. If you need food, you   __46__   have some.” 

They were told to   __47__   what they had dropped and put it back, and then asked to straighten out（清理） the mess. They were doing just that    __48__    the police arrived. The officers were told the situation was under control and the police were no longer   __49__.

This wasn't what they had    __50__. They were being treated as human beings who could right the wrong they'd done. Shocked, they quickly followed orders to take turns and use the restroom to clean up.

Soon three   __51__   people walked out with all the    __52__   their arms could hold. They were   __53__   that，if they needed to come back again, they were to ask and not just grab.

And then the young man went back to read until the next customer came in. He would be the    __54__ person in the world to claim he was a hero. But he gave three people something they were in desperate need of—a   __55__amount of self­respect and a little bit of hope.

1.                A．friends　　     B．neighbors　     C．customers 　  D．passengers

2.                A．respect         B．pride           C．wisdom   D．satisfaction

3.                A．slow           B．busy           C．heavy    D．swift

4.                A．bravely         B．reasonably      C．hardly    D．obviously

5.                A．opened        B．locked          C．closed    D．broke

6.                A．nowhere       B．somewhere      C．anywhere 　  D．everywhere

7.                A．hid            B．lifted           C．ate  D．dropped

8.A　.in          B．on         C．off 　        D．by

9.                A．anxious         B．curious         C．courageous    D．hungry

10.               A．safe           B．easy           C．sweet     D．unique

11.               A．must           B．can            C．should    D．need

12.               A．hold up        B．hand out        C．pick up    D．hand in

13.               A．when          B．after           C．before 　 D．since

14.               A．popular        B．necessary       C．reliable 　 D．important

15.               A．wanted         B．desired         C．expected  D．admired

16.               A．dirtier         B．cleaner         C．cleverer   D．quicker

17.A　.money      B．cigarettes    C．drinks 　     D．food

18.               A．reminded       B．warned         C．ordered   D．persuaded

19.               A．first           B．last            C．best D．worst

20.               A．large          B．fair            C．small D．full

Background music may seem harmless, but it can have a powerful effect on those who hear it. Recorded background music first found its way into factories, shops and restaurants in the USA. Very soon it spread to other parts of the world. Now it is becoming difficult to go shopping or eat a meal without listening to background music.

　　To begin with, background music was intended simply to create a soothing (舒适的) atmosphere. Recently, however, it's becoming a big business. An American marketing expert has shown that music can boost(提升) sales or increase factory production by as much as a third.

　　But it has to be the light music. Lively music has no effect at all on sales. Slow music can increase receipts(收入) by 34%. This is probably because shoppers slow down and have more opportunity to spot items they would like to buy. Yet, slow music isn't always the answer. The expert found that in restaurants slow music meant customers took longer to eat their meals, which reduced overall sales. So restaurant owners might be well advised to play faster music to keep the customers moving-unless, of course, the resulting indigestion(消化不良) leads to complaints.

1.Background music was first used ________.

A．in the cinemas and theatres in the USA

B．in the offices and hospitals in the USA

C．in the schools and churches in the USA

D．in the factories, shops and restaurants in the USA

2.An American marketing expert has found background music can __________.

A．increase sales or factory production

B．create a soothing atmosphere

C．make people slow down

D．make people forget their worries

3.Slow music is useless in ________ in increasing sales.

A．shops

B．restaurants

C．factories

D．cinemas

4.Restaurant owners are advised to play ________ to increase overall sales.

A．lively music

B．loud music

C．slower music

D．faster music