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Good phone manners are important both at work and at home. If you want to leave a good impression, talking in a polite way is always the most important thing to do. Here are some common practices that will make you sound polite.
When you answer the phone
Most companies and people would like to answer the phone by saying “You’ve reached the John Smith Company” or “Hello, this is John Smith” when they pick up the phone. Unless you are asked to answer the phone in a special way, choose a way that’s comfortable for you and polite to others. Just remember not to make the person on the other end feel uncomfortable.
If you need to take messages
If you answer for someone who is busy or for someone who is not around, you should always offer to take a message. This can be as simple as saying “I’m sorry. He’s busy at the moment. May I take a message?” If the person who is calling asks you to help out instead, but you don’t know how to solve the problem, it is always polite to say, “I’m sorry I don’t know, but I’d be happy to pass the message on to John.”
If you have to interrupt others
If you need to use the phone or talk to someone who is on the phone, you should wait until he finishes his phone conversation. However, if it’s so urgent that you can’t wait anymore, you can say “Excuse me, may I talk to you for a second?” or “I’m sorry, but I need to make an urgent call. Do you mind if I use the phone?”
1. From the passage we can learn that ______________ is the most important thing to leave a good impression when talking on the phone.
A. speaking slowly B. giving as much information as possible
C. speaking politely D. making yourself feel comfortable
2. When answering the phone, most companies like to _____________ as soon as they pick up the phone.
A. let the caller know who he or she has reached B. ask the caller’s name
C. wait for the caller to introduce himself or herself D. ask what the caller is calling for
3. The underlined word “urgent” means “_________________”.
A. making you feel proud B. very strange
C. very difficult D. needing to be done at once
4. The passage is written mainly to __________________.
A. teach some good communication skills B. teach some good phone manners
C. show the importance of good phone manners D. tell people good manners are important
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Your friends might be in Australia or maybe just down the road, but they are all just a few clicks away. Life has 1 for millions of teenagers across the world who now make friends online. 2 you use chat rooms, QQ, MSN or ICQ, you are 3 of a virtual community (虚拟社区).
"I rarely talk with my parents or grandparents, 4 I talk a lot with my old friends on QQ," said Fox's Shadow, the online nickname (网名) used by a Senior 2 girl in China. "Eighty percent of my classmates use QQ 5 school."
QQ is the biggest messaging 6 in China. A record 4 million people used it one Saturday night in October, 7 to Tencent, the company which developed QQ.
And Fox's Shadow might well have been one of them. "I log in (登陆) on Friday nights, and Saturdays or Sundays when I feel 8 . I usually 9 about 10 hours chatting online every week," she said. "But I rarely talk with 10 , especially boys or men."
Even though she likes chatting, she is careful about making 11 with strangers online. "You don't know 12 you're talking to. You should 13 be careful about who you trust online."
Many people would like to meet offline when they feel they have got to 14 someone very well. Fox's Shadow once met one of her online friends face to face. It was a girl who was a comic fan like 15 and they went to a comic show together.
However, not all teenagers have been so 16 . At the beginning of this year, a 17-year-old girl in Liaoning Province was raped after meeting a friend she had found on QQ. The criminals weren't 17 until last month.
A 16-year-old Beijing boy, known online as Bart Simon, dislikes QQ users. "I used to chat on QQ, but I found that most people were talking 18 ," he said. Now he chats online in English, using MSN. But he spends little time chatting as he sees it as a 19 of time and money. "If you are really 20 to it, sometimes you just can't concentrate in class," he said.
1.A.improved B.become C.changed D.increased
2.A.Whether B.If C.When D.Unless
3.A.member B.part C.partner D.number
4.A.but B.while C.when D still.
5.A.before B.at C.after D.since
6.A.service B.product C.structure D.organization
7.A.granting B.depending C.considering D.according
8.A.sleepy B.tired C.bored D.busy
9.A.take B.cost C.pay D.spend
10.A.friends B.adults C.males D.strangers
11.A.relation B.touch C.contact D.friends
12.A.who B.what C.whose D.which
13.A.often B.usually C.sometimes D.always
14.A.know B.recognize C.tell D.judge
15.A.herself B.him C.anybody else D.everyone
16.A.good B.fortunate C.safely D.healthy
17.A.kept B.held C.caught D.killed
18.A.uselessness B.noise C.nonsense D.rubbish
19.A.short B.lack C.waste D.little
20.A.kept B.held C.addicted D.stuck
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