Would you like to be a king or queen? To have people waiting on you hand and foot? Many Americans experience this royal treatment every day. How? By being customers. The American idea of customer service is to make each customer the center of attention. Need proof? Just listen to the commercials. Most of them sound like the McDonald’s ad: “We do it all for you.” Actually, not all stores in America roll out the red carpet for their customers. But wherever you go, good customer service means making customers feel special.

People going shopping in America can expect to be treated with respect from the very beginning. Most places don’t have a “furniture street” or a “computer road” which allow you to compare prices easily. Instead, people often “let their fingers do the walking” through the store hot lines. From the first “hello”, customers receive a satisfying response to their questions. This initial contact can help them decide where to shop.

When customers get to the store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. In most stores, the clear signs that label each department make shopping a breeze. Customers usually don’t have to ask how much items cost, since prices are clearly marked. And unless they’re at a flea market or a yard sale, they don’t bother trying to bargain.

When customers are ready to check out, they find the nearest and shortest checkout lane. But as Murphy’s Law would have it, whichever lane they get in, all the other lanes will move faster. Good stores open new checkout lanes when the lanes get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you” from the clerk. Many stores even allow customers to take their shopping carts out to the parking lot. That way, they don’t have to carry heavy bags out to the car.

1. By quoting (引用) the McDonald’s ad: “We do it all for you”, the author intends to_______.

A. suggest that customers believe what commercials say deeply

B. show readers the American idea on good customer service

C. express all the stores pay much attention to the customers

D. persuade readers to choose the stores with ads correctly

2.In the USA, what may you do at first if you want to do some shopping?

A. To visit a professional street with lots of similar stores.

B. To compare prices in many shops in the same street.

C. To make phone calls and get better shopping choices.

D. To receive other customers’ answers to the questions.

3.The underlined words “a breeze” in Para.3 most probably means _________.

A. an easy job　　 B. a trouble　　           C. a funny thing　　     D. a boring task

4.Which of the followings shows American stores offer convenience to customers in this passage?

A. The store clerks don’t usually sit around watching TV or playing cards.

B. Some stores offer price bargain to the customers like a yard sale.

C. The clerks give customers a smile and a warm “thank you” after paying.

D. Some stores open new checkout lanes when the lanes are crowded.

5.Which of the following can be the best title of this passage?

A. Customer Service in America                     B. Excellent Stores in America

C. Shopping Rules in America                           D. Being King or Queen in America

—Why do you want the book so much?

　　—_______, sir.

A. Studying    B. Studies   C. Studied   D. To study

“Can I see my baby？” the happy new mother asked. When the bundle was in her arms and she moved the fold of cloth to look upon his tiny face, she gasped. The doctor turned quickly and looked out of the tall hospital window. The baby had been born without ears.

Time proved that the baby’ s hearing was perfect. It was only his appearance that was imperfect. When he rushed home from school one day and threw himself into his mother’s arms, she sighed(叹息), knowing that his life was to be misfortunate. He cried to his mum “A boy, a big boy... called me a freak (怪人)．”

He grew up, handsome. A favorite with his fellow students, he might have been class president, but for that. He developed a gift, a talent for literature and music. “But you might communicate with other young people，” his mother blamed him, but felt a kindness in her heart.

Two years went by. One day, his father said to the son, “You’ re going to the hospital, son. Mother and I have someone who will donate the ears you need. But it’ s a secret.” The operation was a great success, and a new person appeared.

Later he married and became a lawyer. One day, he asked his father, “Who gave me the ears? Who gave me so much? I could never do enough for him or her.” “I do not believe you could，” said the father, “but the agreement was that you are not to know... not yet.”

The years kept their secret, but the day did come. He stood with his father over his mother’ s casket棺材. Slowly, tenderly, the father stretched forth a hand and raised the thick, reddish brown hair to show the mother had no outer ears.

“Mother said she was glad she never let her hair be cut，” his father whispered gently, “and nobody ever thought Mother less beautiful, did they？”

1.Why did Mother gasp when she saw her newborn baby?

A. Because her son had a tiny face.　　　　 B. Because she saw her son crying.

C. Because her son was born imperfect.　　 D. Because her son was in her arms.

2.Which word can describe Mother’ s feeling when the son threw himself into her arms?

A. Nervous.　　　　　　 B. Sympathetic.　　 C. Proud.       D. Angry.

3.We can infer that the person who donate the ears is_____.

A. A doctor.        B. His father.　　　 C. His mother.     　D. A stranger.

4.From the passage we know the followings are True except________

A, the mother felt sorry for the son without ears   B. the doctor didn’t like the baby

C. the boy meant everything to the mother        D. the father kept the secret until mother died

5.The best title for the passage would be ________.

A. Mother’s hair　　　　　　　　B. An unforgettable memory

C. Who gave me the ears?　　　 　D. Who is my best respectable person?

It is generally accepted that ______ boy must learn to stand up and fight like ______ man.

A. a; a　　　　　　　　　　　　 B. a；the　　　　　　　　　　 C. the; the　　　　　　　　　　　　　 D. a；不填