One day, Grandpa and Grandson came to a pond where many children were driving their remote - controlled boats. Watching the children racing boats happily, the boy felt 　36 . He knew his parents couldn’t afford such a boat. And Grandpa had no chance of giving him such a gift　 __37 his pension was small. Grandpa felt the boy’s 　38 . He looked around until his eyes　 __39 on a bench next to a big pine tree.

Then, Grandpa led the boy to the bench and sat down. “Grandpa, I want a 　40 　like that,” the boy said. “I know,” grandpa patted the boy on the shoulder.

　 Some time later, Grandpa 　41 a big piece of pine bark fallen from the tree, some sticks and grass. Grandson looked 　42 at what he was doing . To the boy’s surprise, Grandpa made him a big bark ship with a beautiful white 　43 made of a handkerchief.

　 “Now, let’s see how it 　44 !” Grandpa gave the ship to the boy. The boy 　45 the boat carefully into the water. A remote - controlled boat went by, _ 46 waves and splashing their boat wet. “Oh, no !” the boy cried.

　 Out of nowhere came a breeze and the sail 　47 the wind. First slowly, then faster the boat

braved the water. The wind 　48 the boat around the pond. And finally it drove the boat back to

them. The boy took the boat out of the water with eyes full of 　49 .

“Look at the 　50 boats,” Grandpa said. “They are great, but you saw 　51 two of them ran out of batteries. Our boat is remote - controlled by a source that will never be 　52 .”

　 “By what?” The boy asked.

　 “It is controlled by 　53 　Humans run out of energies when trying to control everything. But when we 　54 our need to control and let nature 　55 our boat, it’s a journey and a wonder to look at.” The boy nodded, leaving the pond with grandpa, with the bark ship carefully in his arms.

36. A. worried　　　　　　　 B. disappointed　　 C. puzzled　　　　　　　　　　 D. strange

37. A. because　　　　　　　 B. when　　　　　　　　　　 C. if　　　　　　　　　　　　　　 D. though

38. A. excitement　　 B. surprise　　　　　　　　　 C. anger　　　　　　　　　　　 D. envy

39. A. got　　　　　　　　　　 B. put　　　　　　　　　　　　 C. fell　　　　　　　 　　　 D. came

40. A. boat　　　　　　　　　 B. control　　　　　　　　　 C. childhood　　　　　　　　 D. race

41. A. found out　　　　　 B. made out　　　　　　　　 C. picked up　　　　　　　　 D. put up

42. A. painfully　　　　　　 B. nervously　　　　　　　 C. amusingly　　　　　　　　 D. curiously

43. A. sail　　　　　　　　　　 B. oar　　　　　　　　　　　　 C. bow　　　　　　　　　　　　 D. shell

44. A. swims　　　　　　　　 B. floats　　　　　　　　　　 C. slides　　　　　　　　　　　 D. dips

45. A. lowered　　　　　　　 B. turned　　　　　　　　　　 C. threw　　　　　　　　　　　 D. rolled

46. A. collecting　　　 B. drawing　　　　　　　　 C. becoming　　　　　　　　 D. raising

47. A. caught　　　　　　　　 B. borrowed　　　　　　　 C. kept　　　　　　　　　　　　 D. stopped

48. A. showed　　　　　　　 B. ran　　　　　　　　　　　　 C. carried　　　　　　　　　　 D. walked

49. A. joy　　　　　　　　　　 B. tears　　　　　　　　　　　 C. achievement　　　 D. questions

50. A. artificial　　　　　　　 B. real　　　　　　　　　　　　 C. perfect　　　　　　　　　　 D. expensive

51. A. when　　　　　　　　 B. why　　　　　　　　　　　 C. how　　　　　　　　　　　　 D. where

52. A. given out　　　　　　 B. used up　　　　　　　　　 C. sold out　　　　　　　　　 D. burned up　　　　　　　　

53. A. nature　　　　　　　　 B. heart　　　　　　　　　　　 C. water　　　　　　　　　　　 D. energy

54. A. lack　　　　　　　　　 B. understand　　　 C. abandon　　　　　　　　　 D. meet

55. A. serve　　　　　　　　　 B. order　　　　　　　　　　 C. assist　　　　　　　　　　　 D. guide

Would you like to be a king or queen? To have people waiting on you hand and foot? Many Americans experience this royal treatment every day. How? By being customers. The American idea of customer service is to make each customer the center of attention. Need proof? Just listen to the commercials. Most of them sound like the McDonald’s ad: “We do it all for you.” Actually, not all stores in America roll out the red carpet for their customers. But wherever you go, good customer service means making customers feel special.

People going shopping in America can expect to be treated with respect from the very beginning. Most places don’t have a “furniture street” or a “computer road” which allow you to compare prices easily. Instead, people often “let their fingers do the walking” through the store hot lines. From the first “hello”, customers receive a satisfying response to their questions. This initial contact can help them decide where to shop.

When customers get to the store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. In most stores, the clear signs that label each department make shopping a breeze. Customers usually don’t have to ask how much items cost, since prices are clearly marked. And unless they’re at a flea market or a yard sale, they don’t bother trying to bargain.

When customers are ready to check out, they find the nearest and shortest checkout lane. But as Murphy’s Law would have it, whichever lane they get in, all the other lanes will move faster. Good stores open new checkout lanes when the lanes get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you” from the clerk. Many stores even allow customers to take their shopping carts out to the parking lot. That way, they don’t have to carry heavy bags out to the car.

1. By quoting (引用) the McDonald’s ad: “We do it all for you”, the author intends to_______.

A. suggest that customers believe what commercials say deeply

B. show readers the American idea on good customer service

C. express all the stores pay much attention to the customers

D. persuade readers to choose the stores with ads correctly

2.In the USA, what may you do at first if you want to do some shopping?

A. To visit a professional street with lots of similar stores.

B. To compare prices in many shops in the same street.

C. To make phone calls and get better shopping choices.

D. To receive other customers’ answers to the questions.

3.The underlined words “a breeze” in Para.3 most probably means _________.

A. an easy job　　 B. a trouble　　           C. a funny thing　　     D. a boring task

4.Which of the followings shows American stores offer convenience to customers in this passage?

A. The store clerks don’t usually sit around watching TV or playing cards.

B. Some stores offer price bargain to the customers like a yard sale.

C. The clerks give customers a smile and a warm “thank you” after paying.

D. Some stores open new checkout lanes when the lanes are crowded.

5.Which of the following can be the best title of this passage?

A. Customer Service in America                     B. Excellent Stores in America

C. Shopping Rules in America                           D. Being King or Queen in America

Would you like to be a king or queen? To have people waiting on you hand and foot? Many Americans experience this royal treatment every day. How? By being customers. The American idea of customer service is to make each customer the center of attention. Need proof? Just listen to the commercials. Most of them sound like the McDonald’s ad: “We do it all for you.” Actually, not all stores in America roll out the red carpet for their customers. But wherever you go, good customer service means making customers feel special.

People going shopping in America can expect to be treated with respect from the very beginning. Most places don’t have a “furniture street” or a “computer road” which allow you to compare prices easily. Instead, people often “let their fingers do the walking” through the store hot lines. From the first “hello”, customers receive a satisfying response to their questions. This initial contact can help them decide where to shop.

When customers get to the store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. In most stores, the clear signs that label each department make shopping a breeze. Customers usually don’t have to ask how much items cost, since prices are clearly marked. And unless they’re at a flea market or a yard sale, they don’t bother trying to bargain.

When customers are ready to check out, they find the nearest and shortest checkout lane. But as Murphy’s Law would have it, whichever lane they get in, all the other lanes will move faster. Good stores open new checkout lanes when the lanes get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you” from the clerk. Many stores even allow customers to take their shopping carts out to the parking lot. That way, they don’t have to carry heavy bags out to the car.

By quoting (引用) the McDonald’s ad: “We do it all for you”, the author intends to_______.

A. suggest that customers believe what commercials say deeply

B. show readers the American idea on good customer service

C. express all the stores pay much attention to the customers

D. persuade readers to choose the stores with ads correctly

In the USA, what may you do at first if you want to do some shopping?

A. To visit a professional street with lots of similar stores.

B. To compare prices in many shops in the same street.

C. To make phone calls and get better shopping choices.

D. To receive other customers’ answers to the questions.

The underlined words “a breeze” in Para.3 most probably means _________.

A. an easy job　　 B. a trouble　　           C. a funny thing　　     D. a boring task

Which of the followings shows American stores offer convenience to customers in this passage?

A. The store clerks don’t usually sit around watching TV or playing cards.

B. Some stores offer price bargain to the customers like a yard sale.

C. The clerks give customers a smile and a warm “thank you” after paying.

D. Some stores open new checkout lanes when the lanes are crowded.

Which of the following can be the best title of this passage?

A. Customer Service in America                 B. Excellent Stores in America

C. Shopping Rules in America                    D. Being King or Queen in America

Would you like to be a king or queen? To have people waiting on you hand and foot? Many Americans experience this royal treatment every day. How? By being customers. The American idea of customer service is to make each customer the center of attention. Need proof? Just listen to the commercials. Most of them sound like the McDonald’s ad: “We do it all for you.” Actually, not all stores in America roll out the red carpet for their customers. But wherever you go, good customer service means making customers feel special.
People going shopping in America can expect to be treated with respect from the very beginning. Most places don’t have a “furniture street” or a “computer road” which allow you to compare prices easily. Instead, people often “let their fingers do the walking” through the store hot lines. From the first “hello”, customers receive a satisfying response to their questions. This initial contact can help them decide where to shop.
When customers get to the store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. In most stores, the clear signs that label each department make shopping a breeze. Customers usually don’t have to ask how much items cost, since prices are clearly marked. And unless they’re at a flea market or a yard sale, they don’t bother trying to bargain.
When customers are ready to check out, they find the nearest and shortest checkout lane. But as Murphy’s Law would have it, whichever lane they get in, all the other lanes will move faster. Good stores open new checkout lanes when the lanes get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you” from the clerk. Many stores even allow customers to take their shopping carts out to the parking lot. That way, they don’t have to carry heavy bags out to the car.
【小题1】 By quoting (引用) the McDonald’s ad: “We do it all for you”, the author intends to_______.

Would you like to be a king or queen? To have people waiting on you hand and foot? Many Americans experience this royal treatment every day. How? By being customers. The American idea of customer service is to make each customer the center of attention. Need proof? Just listen to the commercials. Most of them sound like the McDonald’s ad: “We do it all for you.” Actually, not all stores in America roll out the red carpet for their customers. But wherever you go, good customer service means making customers feel special.

People going shopping in America can expect to be treated with respect from the very beginning. Most places don’t have a “furniture street” or a “computer road” which allow you to compare prices easily. Instead, people often “let their fingers do the walking” through the store hot lines. From the first “hello”, customers receive a satisfying response to their questions. This initial contact can help them decide where to shop.

When customers get to the store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. In most stores, the clear signs that label each department make shopping a breeze. Customers usually don’t have to ask how much items cost, since prices are clearly marked. And unless they’re at a flea market or a yard sale, they don’t bother trying to bargain.

When customers are ready to check out, they find the nearest and shortest checkout lane. But as Murphy’s Law would have it, whichever lane they get in, all the other lanes will move faster. Good stores open new checkout lanes when the lanes get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you” from the clerk. Many stores even allow customers to take their shopping carts out to the parking lot. That way, they don’t have to carry heavy bags out to the car.

By quoting (引用) the McDonald’s ad: “We do it all for you”, the author intends to_______.

A. suggest that customers believe what commercials say deeply

B. show readers the American idea on good customer service

C. express all the stores pay much attention to the customers

D. persuade readers to choose the stores with ads correctly

In the USA, what may you do at first if you want to do some shopping?

A. To visit a professional street with lots of similar stores.

B. To compare prices in many shops in the same street.

C. To make phone calls and get better shopping choices.

D. To receive other customers’ answers to the questions.

The Underlined words “a breeze” in Para.3 most probably means _________.

A. an easy job　　  B. a trouble　　    C. a funny thing　　    D. a boring task

Which of the followings shows American stores offer convenience to customers in this passage?

A. The store clerks don’t usually sit around watching TV or playing cards.

B. Some stores offer price bargain to the customers like a yard sale.

C. The clerks give customers a smile and a warm “thank you” after paying.

D. Some stores open new checkout lanes when the lanes are crowded.