Would you like to be a king or queen? To have people waiting on you hand and foot? Many Americans experience this royal treatment every day. How? By being customers. The American idea of customer service is to make each customer the center of attention. Need proof? Just listen to the commercials. Most of them sound like the McDonald’s ad: “We do it all for you.” Actually, not all stores in America roll out the red carpet for their customers. But wherever you go, good customer service means making customers feel special.
People going shopping in America can expect to be treated with respect from the very beginning. Most places don’t have a “furniture street” or a “computer road” which allow you to compare prices easily. Instead, people often “let their fingers do the walking” through the store hot lines. From the first “hello”, customers receive a satisfying response to their questions. This initial contact can help them decide where to shop.
When customers get to the store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. In most stores, the clear signs that label each department make shopping a breeze. Customers usually don’t have to ask how much items cost, since prices are clearly marked. And unless they’re at a flea market or a yard sale, they don’t bother trying to bargain.
When customers are ready to check out, they find the nearest and shortest checkout lane. But as Murphy’s Law would have it, whichever lane they get in, all the other lanes will move faster. Good stores open new checkout lanes when the lanes get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you” from the clerk. Many stores even allow customers to take their shopping carts out to the parking lot. That way, they don’t have to carry heavy bags out to the car.
【小题1】 By quoting (引用) the McDonald’s ad: “We do it all for you”, the author intends to_______.

（安徽省铜陵市第三中学2010届高三第二次月考）

This morning, I received a phone call from one of my close friends, Nikko, which immediately changed this bright sunny day into a dark terrible pit of endless sorrow. He told me that Diane’s dad had just  36  , at 12:00 on January 3,2008.

Nikko told me that Diane had  37  everything about her dad on her blog, so I  38  right up from bed and got to her blog instantly. Her blog, always so  39  and nice, is suddenly filled with sorrow and grief.

She must have been writing with  40  streaming down her cheeks, with eyes so  41  from the sleepless night, and with a heart so  42  and regretful and yet, she wrote the post, full of determination and will,  43  strength and love. She showed no  44  of weakness and retreat. She  45  that she didn’t notice how her father was feeling before the sudden stroke (中风)   46 him on his sleep. I feel so sorry for her , as her close friend, that I am not able to give her my support and a shoulder to  47  because I live so far away. But I know she will be  48  . She had determined to become the pillar(支柱) of  49  for her mom and her brother.

Although Diane’s father is no longer  50  , his memories would always be with his family. I gave Diane my deepest condolence（吊唁）for her  51  of her most beloved one.

I have known Diane and her family ever since we were in primary school.  52  can be really cruel sometimes,  53  someone or something you have learned to love and rely on. A(n)  54  death like Diane’s father is the most sorrowful. Destiny didn’t even give his family the  55  to say their last goodbyes.

Diane wanted everyone to cherish their loved ones and do not wait until it’s already too late. Tell them you love them and let them know how you feel before it’s too late.

第二节：完形填空（共20小题；每小题1.5分，满分30分）
阅读下面短文，掌握其大意，然后从36～55各题所给的四个选项A、B、C、D中，选出最佳选项，并在答题卡上将该项涂黑。
This morning, I received a phone call from one of my close friends, Nikko, which immediately changed this bright sunny day into a dark terrible pit of endless sorrow. He told me that Diane’s dad had just  36  , at 12:00 on January 3,2008.
Nikko told me that Diane had  37  everything about her dad on her blog, so I  38  right up from bed and got to her blog instantly. Her blog, always so  39  and nice, is suddenly filled with sorrow and grief.
She must have been writing with  40  streaming down her cheeks, with eyes so  41  from the sleepless night, and with a heart so  42  and regretful and yet, she wrote the post, full of determination and will,  43  strength and love. She showed no  44  of weakness and retreat. She  45  that she didn’t notice how her father was feeling before the sudden stroke (中风)   46 him on his sleep. I feel so sorry for her , as her close friend, that I am not able to give her my support and a shoulder to  47  because I live so far away. But I know she will be  48  . She had determined to become the pillar(支柱) of  49  for her mom and her brother.
Although Diane’s father is no longer  50  , his memories would always be with his family. I gave Diane my deepest condolence（吊唁）for her  51  of her most beloved one.
I have known Diane and her family ever since we were in primary school.  52  can be really cruel sometimes,  53  someone or something you have learned to love and rely on. A(n)  54  death like Diane’s father is the most sorrowful. Destiny didn’t even give his family the  55  to say their last goodbyes.
Diane wanted everyone to cherish their loved ones and do not wait until it’s already too late. Tell them you love them and let them know how you feel before it’s too late.
36．A. passed away            B. left over                     C. sent off                     D. filled up
37．A. spoke                     B. found                         C. written                      D. uncovered
38．A. jumped                   B. run                            C. shouted                     D. cleaned
39．A. interesting               B. colorful                      C. good                         D. mind
40．A. water                      B. tears                           C. blood                        D. sweat
41．A. sleepy                     B. big                             C. infected                     D. red
42．A. bleeding                 B. heavy                         C. painful                      D. sympathetic
43．A. from                      B. of                              C. on                            D. without
44．A. sign                        B. explanation                 C. expression                 D. impression
45．A. argued　　　　      B. noticed                       C. blamed                      D. regretted
46．A. broke                     B. attacked                      C. affected                     D. made
47．A. depend on               B. keep up                      C. cry on                       D. carry out
48．A. strong                     B. weak                          C. sorrowful                  D. lonely
49．A. mind                      B. center                         C. power                       D. support
50．A. lively                     B. present                       C. painful                      D. alive
51．A. loss                        B. love                           C. regret                        D. thanks
52．A. Future                    B. Lives                          C. Destiny                     D. experience
53．A. giving up                B. taking away                C. suffering from           D. mourning for
54．A. regretful                 B. heart-broken               C. unforgettable             D. instant
55．A. chance                    B. reward                       C. treat                          D. attention

第二节：完形填空（共20小题；每小题1.5分，满分30分）

阅读下面短文，掌握其大意，然后从36～55各题所给的四个选项A、B、C、D中，选出最佳选项，并在答题卡上将该项涂黑。

This morning, I received a phone call from one of my close friends, Nikko, which immediately changed this bright sunny day into a dark terrible pit of endless sorrow. He told me that Diane’s dad had just  36  , at 12:00 on January 3,2008.

Nikko told me that Diane had  37  everything about her dad on her blog, so I  38  right up from bed and got to her blog instantly. Her blog, always so  39  and nice, is suddenly filled with sorrow and grief.

She must have been writing with  40  streaming down her cheeks, with eyes so  41  from the sleepless night, and with a heart so  42  and regretful and yet, she wrote the post, full of determination and will,  43  strength and love. She showed no  44  of weakness and retreat. She  45  that she didn’t notice how her father was feeling before the sudden stroke (中风)   46 him on his sleep. I feel so sorry for her , as her close friend, that I am not able to give her my support and a shoulder to  47  because I live so far away. But I know she will be  48  . She had determined to become the pillar(支柱) of  49  for her mom and her brother.

Although Diane’s father is no longer  50  , his memories would always be with his family. I gave Diane my deepest condolence（吊唁）for her  51  of her most beloved one.

I have known Diane and her family ever since we were in primary school.  52  can be really cruel sometimes,  53  someone or something you have learned to love and rely on. A(n)  54  death like Diane’s father is the most sorrowful. Destiny didn’t even give his family the  55  to say their last goodbyes.

Diane wanted everyone to cherish their loved ones and do not wait until it’s already too late. Tell them you love them and let them know how you feel before it’s too late.

36．A. passed away            B. left over                     C. sent off                     D. filled up

37．A. spoke                     B. found                         C. written                      D. uncovered

38．A. jumped                   B. run                            C. shouted                     D. cleaned

39．A. interesting               B. colorful                      C. good                         D. mind

40．A. water                      B. tears                           C. blood                        D. sweat

41．A. sleepy                     B. big                             C. infected                     D. red

42．A. bleeding                 B. heavy                         C. painful                      D. sympathetic

43．A. from                      B. of                              C. on                            D. without

44．A. sign                        B. explanation                 C. expression                 D. impression

45．A. argued　　　　      B. noticed                       C. blamed                      D. regretted

46．A. broke                     B. attacked                      C. affected                     D. made

47．A. depend on               B. keep up                      C. cry on                       D. carry out

48．A. strong                     B. weak                          C. sorrowful                  D. lonely

49．A. mind                      B. center                         C. power                       D. support

50．A. lively                     B. present                       C. painful                      D. alive

51．A. loss                        B. love                           C. regret                        D. thanks

52．A. Future                    B. Lives                          C. Destiny                     D. experience

53．A. giving up                B. taking away                C. suffering from           D. mourning for

54．A. regretful                 B. heart-broken               C. unforgettable             D. instant

55．A. chance                    B. reward                       C. treat                          D. attention