By the time he realizes he ____ into a trap, it'll be too late for him to do anything about it.

A.walks B. walked 　C. has walked 　　 D. had walked

Big Brothers Big Sisters is based on the simplicity and power of friendship．It is a program which provides friendship and fun by matching vulnerable young people (ages 7-17) with a volunteer(志愿者) adult who can be both a role model and a supportive friend.

　 Volunteer tutors come from all walks of life—married, single, with or without children. Big Brothers and Big Sisters are not replacement（代替者）parents or social workers. They are tutors: someone to trust, to have fun with, to talk and go to when needed.

A Big Sister and Little Sister will generally spend between one and four hours together three or four times each month for at least twelve months. They enjoy simple activities such as a picnic at a park, cooking, playing sport or going to a football match. These activities improve the friendship and help the young person develop positive self-respect, confidence and life direction.

Big Brothers Big Sisters organizations exist throughout the world. It is the large and most well-known provider of tutor services internationally and has been operating for 25 years.

Emily and Sarah have been matched since 2008. Emily is a 10-year-old girl who has experienced some difficulties being accepted by her schoolmates at school. “ I was pretty sure there was something wrong with me.”

Emily’s mum came across Big Brothers Big Sisters and thought it would be helpful to Emily by “providing different feedback (反馈) about herself other than just depending on schoolmates to value her self-worth.

Sarah wanted to take part in a volunteer program. “I googled it and found out how to be a part of it. I thought it would be fun for me to take part in making time to do something because sometimes it is all work and no play.”

Big Brothers Big Sisters has been helpful and enjoyable to both Emily and Sarah. They love and look forward to their time together and the partnership has certainly helped Emily be more comfortable in being the wonderful, happy and unusually good girl she is!

66．What is the aim of Big Brothers Big Sisters?

A．To offer students public services．

　　　 B．To help students improve their grades．

　　　 C．To organize sport activities for young people．

　　　 D．To provide partnership and fun for young people．

67．A volunteer is usually expected to work within a year for at least______．

　　　 A．24 hours　 B．36 hours　 C．48 hours　 　 D．72 hours

68．According to Emily’s mother, this program may provide Emily with______．

　　　 A．advice from her teachers B．a new way to value herself

　　　 C．a new way to value her schoolmates　　 D．more thoughts from her schoolmates

69．Why did Sarah want to join in the program?

　　　 A．She used to be a volunteer. B．She needed a part-time job.

C. She felt a bit bored with her life. D. She wanted to get a difficult but interesting job.

70．According to the passage, the underlined phrase “vulnerable young people”in the first paragraph are probably those who are _________.

　　　 A．popular at school　 　　 B．rather in good health

　　　 C．easily hurt in feeling　 D．sure about their own ability to do things

I have had just about enough of being treated like a second-class citizen, simply because I happen to be that unfairly treated member of society --- a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I am convinced the things are being run solely to suit the firm, the system, or the union. There seems to be a deceptive (欺骗的) new motto for so-called “service” organizations --- Staff Before Service.
　　 How often, for example, have you queued for what seems like hours at the Post Office or the supermarket because there were not enough staff on duty to man all the service grilles or checkout counters? Surely in these days of high unemployment it must be possible to hire cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that uncovering all their cash registers at any one time would increase operating costs. And the Post Office says we cannot expect all their service grilles to be occupied “at times when demand is low”.
　　  It is the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining rooms close earlier or menu choice is cut short. As for us guests, we just have to put up with it. There is also the nonsense of so many friendly hotel night porters having been thrown out of their jobs in the interests of “efficiency” and replaced by coin-eating machines which offer everything from lager to laxatives (从贮藏啤酒到通便剂). Not to mention the tea-making kit in your room: a kettle with a mixed collection of tea bags, plastic milk boxes and lump sugar. Who wants to wake up to a raw teabag? I do not, especially when I am paying for “service”.
　　Can it be stopped, this worsening of service, this growing attitude that the customer is always a bore? I angrily hope so because it is happening, sadly, in all walks of life.
　　Our only hope is to hammer home our anger whenever and wherever we can and, if all else fails, bring back into practice that other, older slogan --- Take Our Deal Elsewhere.
【小题1】The writer feels that nowadays customers __________.

A．not having enough male staff on duty

B．difficulties in hiring more efficient staff

C．lack of cooperation between staff members

D．not providing enough staff on purpose to reduce budget

A．be patient when queuing before checkout counters

B．put up with the rude manners of the staff

C．try to control his temper when ill-treated

D．go to other places where good service is available

I have had just about enough of being treated like a second-class citizen, simply because I happen to be that unfairly treated member of society --- a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I am convinced the things are being run solely to suit the firm, the system, or the union. There seems to be a deceptive (欺骗的) new motto for so-called “service” organizations --- Staff Before Service.
　　 How often, for example, have you queued for what seems like hours at the Post Office or the supermarket because there were not enough staff on duty to man all the service grilles or checkout counters? Surely in these days of high unemployment it must be possible to hire cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that uncovering all their cash registers at any one time would increase operating costs. And the Post Office says we cannot expect all their service grilles to be occupied “at times when demand is low”.
　　  It is the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining rooms close earlier or menu choice is cut short. As for us guests, we just have to put up with it. There is also the nonsense of so many friendly hotel night porters having been thrown out of their jobs in the interests of “efficiency” and replaced by coin-eating machines which offer everything from lager to laxatives (从贮藏啤酒到通便剂). Not to mention the tea-making kit in your room: a kettle with a mixed collection of tea bags, plastic milk boxes and lump sugar. Who wants to wake up to a raw teabag? I do not, especially when I am paying for “service”.
　　Can it be stopped, this worsening of service, this growing attitude that the customer is always a bore? I angrily hope so because it is happening, sadly, in all walks of life.
　　Our only hope is to hammer home our anger whenever and wherever we can and, if all else fails, bring back into practice that other, older slogan --- Take Our Deal Elsewhere.
【小题1】The writer feels that nowadays customers __________.