A passenger told an air hostess that he needed a cup of water to take his medicine when the plane just took off. She told him that she would 　 1　 him the water in ten minutes.

Thirty minutes later, when the passenger’s ring for 　2 sounded, the air hostess realized it at once. She was kept so 　 3 that she forgot to deliver him the 　4 . As a result, the passenger was held up (延误) to take his medicine. She hurried over to him 　5 a cup of water, but he 　6 it.

In the following hours on the flight, each time the stewardess? passed by the 　 7　 , she would ask him with a 　8 whether he needed help or not. But the passenger never paid attention to her.

When he was going to get 　 9 　 the plane, the passenger asked the air hostess? to 　___10___ him the passengers?’ booklet(意见簿). She was very 　 11　 . She knew that he would write down sharp words, 　___12___ with a smile she handed it to him.

Off the plane, she 　13 the booklet, and cracked a smile, 　14 the passenger put it, “On the flight, you asked me whether I need help or not for twelve times 　15 . How can I refuse your twelve sincere smiles?”

That’s right! Who can refuse your twelve sincere smiles from a person?

1. A. take　 　　　　 B．bring　 　　　　　　　　 C．carry　　 　　　　　 D．hold

2. A. food　 　　　　 B．drink　 　　　　　　　 C．service　 　　　　　 D．medicine

3. A. tired　 　　　　 B．silent　 　　　　　　　　 C．calm　　 　　　　　 D．busy

4. A. water　 　　　　 B．help　　 　　　　　　　 C．milk　　 　　　　　 D．warning

5. A. for　 　　　　　 B．about　 　　　　　　　 C．with　　 　　　　　 D．in

6. A. refused　 　　 B．accepted 　　　　　　 C．liked　 　　　　　　　 D．hated

7. A. customer　 　 B．passenger　　 　　　 C．guest　　 　　　　　 D．visitor

8. A. glance 　　　　 B．look 　　　　　　　　　　 C．smile 　　　　　　　　 D．cry

9. A. on　 　　　　　 B．to　 　　　　　　　　　　 C．off　 　　　　　　　　 D．from

10. A. hand　 　　　 B．take　 　　　　　　　　 C．throw　　 　　　　 D．lend

11. A. glad　 　　　　 B．angry　　 　　　　　　 C．curious　　 　　　 D．sad

12. A. So　 　　　　 B．Because　 　　　　　 C．And　　 　　　　　 D．But

13. A. hid　 　　　　 B．tore　 　　　　　　　　 C．opened　 　　　　　 D．closed

14. A. if　 　　　　　 B．for　 　　　　　　　　　 C．after　 　　　　　　 D．when

15. A. in all　 　　　　 B．above all　　 　　　　 C．or else　　 　　　 D．or so

Whether they’re project documents, trade journals, blogs, business books or ebooks, most of us read regularly as part of our jobs, and to develop our skills and knowledge.
But do you ever read what should be a useful document, yet fail to gain any helpful information from it? Or, re-read something several times to get a full understanding of the content? If so, look at the following strategies (策略) that will help you read more effectively.
●Think About What You Want to Know
Before you start reading anything, ask yourself why you’re reading it. Are you reading with a purpose, or just for pleasure? What do you want to know after you’ve read it? Once you know your purpose, you can examine the resource (资源) to see whether it’s going to help you.
Ask yourself whether the resource meets your needs, and try to work out if it will give you the right amount of knowledge. If you think that the resource isn’t consummate, don’t waste time reading it.
●Know How Deeply to Study the Material
Where you only need the shallowest knowledge of a subject, you can skim material. Here you read only chapter headings, introductions, and summaries.
If you need a moderate (中等的) level of information on a subject, then you can scan the text. This is when you read the chapter introductions and summaries in detail. You can then speed read the contents of the chapters, picking out and understanding key words and concepts.
Only when you need full knowledge of a subject is it worth studying the text in detail (细节). Here it’s best to skim the material first to get an overview of the subject. This gives you an understanding of its structure, into which you can then fit the detail gained from a full reading of the material.
【小题1】Why should we know our purpose before reading?

Once many years ago, I pulled a family out of a burning car somewhere in Wyoming. Last week I received a telephone call from a woman who could not stop crying as she told me that one of my stories had saved her son from committing suicide. In closing she called me a hero.
That got me thinking about what a hero is. Was I a hero because I pulled a family from a burning car? If so, how could I be a hero just because I wrote a story that saved someone’s life?
Today I looked up the word “hero” in the dictionary to see exactly what it meant. It read “a person who does something brave” and also “a person who is good and noble”.
That statement impressed me more than the part about being brave. So I thought about something very important. And I remembered what happened to me years ago.
After my marriage of twenty years ended, I was in such a condition. I was within hours trying to get up enough courage to end the pain and misery. When I returned home, someone had sent me a card in the mail which told me how much they would appreciate me as a friend. That wonderful card probably saved my life. That person, without even knowing it, saved a life and became a hero.
The many stories I kept writing in the following years saved the life of a teenage boy. In turn that makes the person who sent me the card a double hero. I suppose that is why I fight so hard to help the children now living in orphanages (孤儿院). Most children come out of these institutions with a very hard and bitter attitude against the world. The gifts we send them let them know that they have not been forgotten. Hopefully, most of them will never hurt anyone because of the kindness shown to them by those of us who cared. If it works, we will also become "heroes".
【小题1】The main idea of the passage is _______________.

When an ant dies, other ants move the dead insect out. Sometimes, the dead ant get moved away very soon—within an hour of dying. This behavior is interesting to scientists, who wonder how ants know for sure—and so soon—that another ant is dead.
One scientist recently came up with a way to explain this ant behavior. Dong-Hwan Choe is a biologist. Choe found that Argentine ants have a chemical on the outside of their bodies that signals to other ants, “I’m dead—take me away.”
But there’s a twist to Choe’s discovery. Choe says that the living ants—not just the dead ones—have this death chemical. In other words, while an ant crawls around, perhaps in a picnic or home, it’s telling other ants that it’s dead.
What keeps ants from dragging away the living ants？Choe found that Argentine ants have two additional chemicals on their bodies, and these tell nearby ants something like, “Wait—I’m not dead yet.” So Choe’s research turned up two sets of chemical signals in ants: one says, “I’m dead,” and the other set says, “I’m not dead yet.”
Other scientists have tried to figure out how ants know when another ant is dead. If an ant is knocked unconscious, for example, other ants leave it alone until it wakes up. That means ants know that unmoving ants can still be alive.
Choe suspects that when an Argentine ant dies, the chemical that says “Wait-I’m not dead yet” quickly goes away. Once that chemical is gone, only the one that says “I’m dead” is left. “It’s because the dead ant no longer smells like a living ant that it gets carried to the graveyard, not because its body releases(释放) new unique chemicals after death,” said Choe. When other ants detect the “dead” chemical without the “not dead yet” chemical, they drag away the body.
Understanding this behavior may help scientists figure out how to stop Argentine ants from invading new places and causing problems. Choe would like to find a way to use the newly discovered chemicals to spread ant killer to Argentine ant nests.
The ants’ removal behavior is important to the overall health of the nest. “Being able to quickly remove dead individuals and other possible sources of disease is extremely important to all animals living in societies, including us,” says Choe. “Think about all the effort and money that we invest daily in waste management.”
【小题1】The underlined word “twist” in Paragraph 3 means             .

“When one of the doctors criticizes(批评) me, I get defensive. I feel like a child again, being scolded, and I want to explain that I’m not wrong,” says Viola, a nurse. This is a common reaction（反应） to criticism, but not a good one. There are better ways of dealing with criticism.
Try to be objective(客观的).When Sol was criticized by his new employer for not having made a sale, Sol’s reaction was to feel sorry for himself. “I had put everything I had into making that sale,” Sol says. “And I felt that I had failed as a person.I had to learn through experience not to react like that to each failure.”
Take time to cool down. Rather than react at once to criticism, take some time to think over what was said. Your first question should be whether the criticism is fair from the other person’s position. The problem may be a simple misunderstanding of what you did or your reasons for doing it.
Take positive（积极的） action. After you cool down, consider what you can do about the situation. The best answer may be “nothing”. “I finally realized that my boss was having personal problems and taking  them out on me because I was there ,” says Sheila. “His criticisms didn’t really have anything to do with my work, so nothing I said or did was going to change them.” In Sheila’s case, the best way to deal with it was to leave her job However, that’s an extreme(极端的) reaction.
You may simply explain your opinion without expecting an in-depth（深入的） discussion. You may even decide that the battle isn’t worth fighting this time. The key, in any case , is to have a reasonable plan.
64. When Sol was criticized by his employer, he________.
A. argued bitterly with his employer
B. was angry and gave up his job
C. was sorry for what he did
D. was sad and self-pitying
65. According to the writer, you should take time to think about criticism because ________.
A. people may have a mistaken idea of what you did
B. you should welcome other people’s opinions
C. people may discuss it with you in depth
D. you need time to understand yourself
66. When the writer says that “The best answer may be ‘ nothing’ ”,he means you may
decide _________.
A. to take no notice of the criticism          B. to argue with your boss    
C. you need to change your job             D. you’ve done nothing wrong
67.The writer thinks Sheila might decide to leave her job because her boss______.
A.didn’t like her appearance         B. refused to change his opinion
C.made an unreasonable critcism    D.refused to talk to her about the criticism