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Complaints(投诉) should be made to a responsible person. Go back to the shop where you bought the goods, taking with you any receipt(收据) you may have. Ask to see the seller in a large store. In a small store the assistant may also be the owner so you can complain directly. In a chain store, ask to see the manager. If you telephone, ask the name of the person who handles your enquiry, otherwise you may never find out who deals with the complaint later.
Even the bravest person finds it difficult to stand up in a group of people to complain, so if you do not want to do it in person, write a letter. Stick to the facts and keep a copy of what you write. At this stage, you should give any receipt number, but you should not need to give receipts or other papers to prove you bought the article. If you are not satisfied with the answer you get, or if you do not get a reply, write to the managing director of the firm, store, or organization. Be sure to keep copies of your own letter and any you receive.
If your complaint is a just one, the shopkeeper may offer to replace or repair the faulty article. You may find it an attractive solution. In certain cases you may have the right to refuse the goods and ask for the money back, but this is when you have hardly used the goods and have acted at once. Even when you cannot refuse the goods you may be able to get some money back as well. And you have suffered some special loss, if, for example, a new washing machine tears your clothes, you might receive money to repair them.
60. The shoppers may make a complaint because ____.
A.they dislike causing a fuss(大惊小怪)
B.it doesn’t do what is claimed(要求) for it
C.the article is not up to standard
D.they are at fault in buying the article
61. If you write a letter to complain, _____.
A.it is important to keep a record of what you say
B.it is necessary to send receipts
C.say how you feel about the matter
D.ask what receipt numbers you should give
62. You can demand your money back only if ____.
A.the article cannot be replaced or repaired
B.you have gone back immediately
C.the article has not gone up in price since you bought it
D.the article has defects(缺陷)
63. You may be able to claim extra money when ____.
A.you have been hurt
B.you can’t find something special
C.damage has been caused by the faulty article
D.your clothes have been torn or lost
查看习题详情和答案>>Complaints(投诉) should be made to a responsible person. Go back to the shop where you bought the goods, taking with you any receipt(收据) you may have. Ask to see the seller in a large store. In a small store the assistant may also be the owner so you can complain directly. In a chain store, ask to see the manager. If you telephone, ask the name of the person who handles your enquiry, otherwise you may never find out who deals with the complaint later.
Even the bravest person finds it difficult to stand up in a group of people to complain, so if you do not want to do it in person, write a letter. Stick to the facts and keep a copy of what you write. At this stage, you should give any receipt number, but you should not need to give receipts or other papers to prove you bought the article. If you are not satisfied with the answer you get, or if you do not get a reply, write to the managing director of the firm, store, or organization. Be sure to keep copies of your own letter and any you receive.
If your complaint is a just one, the shopkeeper may offer to replace or repair the faulty article. You may find it an attractive solution. In certain cases you may have the right to refuse the goods and ask for the money back, but this is when you have hardly used the goods and have acted at once. Even when you cannot refuse the goods you may be able to get some money back as well. And you have suffered some special loss, if, for example, a new washing machine tears your clothes, you might receive money to repair them.
1 The shoppers may make a complaint because ____.
A.they dislike causing a fuss(大惊小怪)
B.it doesn’t do what is claimed(要求) for it
C.the article is not up to standard
D.they are at fault in buying the article
2. If you write a letter to complain, _____.
A.it is important to keep a record of what you say
B.it is necessary to send receipts
C.say how you feel about the matter
D.ask what receipt numbers you should give
3. You can demand your money back only if ____.
A.the article cannot be replaced or repaired
B.you have gone back immediately
C.the article has not gone up in price since you bought it
D.the article has defects(缺陷)
4. You may be able to claim extra money when ____.
A.you have been hurt
B.you can’t find something special
C.damage has been caused by the faulty article
D.your clothes have been torn or lost
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第四节 完形填空(共20题,每小题1.5分,满分30分)
阅读下面短文,从短文后各题的A、B、C、和D四个选中选出适合填入对应空白处的最佳选项,并在答题卡上将该选项涂黑。
On a cold winter morning, my mother and I were walking home from a pizza store. We were dressed warmly and equipped with the video we had been 26 to watch. I was feeling a little 27 , as I was carrying our shopping bags of snacks and the video.
They were so heavy that I decided to 28 some things. So I started to walk towards the garbage can when I noticed a poor man 29 his bike out of the restaurant in front of us. He held a paper bag with his dirty hand. He 30 over to another nearby garbage can and started 31 it.
I suddenly felt very 32 . I knew this man would take all he could get, 33 I walked up to him and 34 the drink and some snacks over to him. The man, with lines on his face and wrinkles on his forehead, looked up in 35 and took what I gave him.
A huge smile 36 across his face and this 37 me to feel indescribable satisfaction. I felt like I couldn’t be 38 with myself, but then he said: “Wow, first someone gives me this sandwich, then this drink, and now some 39 food; this is my daughter’s 40 day!”
He thanked me happily and started off 41 his bike. I even heard him whistling a song as he rode away.
I now 42 what is meant by the saying “giving is getting”. Everyone in the world needs help, everyone can 43 help and everyone will be helped by showing 44 .
The image of that man’s happiness caused by my small gift appears in my mind 45 I have the chance to do something nice.
26.A.drinking B.eating C.dying D.living
27.A.excited B.puzzled C.tired D.satisfied
28.A.pick out B.eat up C.put down D.throw away
29.A.running B.walking C.dragging D.pulling
30.A.headed B.rode C.ran D.fled
31.A.breaking into B.looking through C.staring at D.searching for
32.A.cold B.afraid C.guilty D.content
33.A.but B.because C.so D.if
34.A.turned B.thought C.took D.handed
35.A.surprise B.detail C.case D.return
36.A.disappeared B.paused C.existed D.spread
37.A.made B.forced C.caused D.gave
38.A.sadder B.angrier C.happier D.crazier
39.A.cheap B.tasty C.clean D.useful
40.A.lucky B.busy C.interesting D.quiet
41.A.by B.on C.in D.with
42.A.remember B.understand C.appreciate D.recognize
43.A.refuse B.receive C.offer D.find
44.A.kindness B.eagerness C.willingness D.braveness
45.A.every time B.last time C.atother times D.next time
查看习题详情和答案>>Although we focus on the needs of exceptional children, we 33 ourselves describing their environment as well. While the leading actor on the stage 34 our attention, we also see the importance of the 35 players and the scenery of the 36 itself. Both the family and the society in which exceptional children live are often the 37 to their growth and development. And it is in the public schools that we find the full 38 of society’s understanding—the knowledge, hopes, and fears that are 39 to the next generation.
Education in any society is a 40 of the society. We can see in it the strengths, the weaknesses, the hopes, the prejudices, and the 41 values of the culture itself. The great 42 in exceptional children shown in public education over the past thirty years 43 the strong feeling in our society that all 44 , whatever their special conditions, have a right to get the chance to fully develop their abilities.
“All man are created equal.” We’ve 45 it many times, but it still has an important meaning for education in a democratic society. 46 the phrase was used by this country’s founders to express equality before the 47 , it has also been explained to mean equality of education. That 48 educational chance for all children—the right of each child to 49 help in learning to the limit of his or her ability, whether that ability is small or great. Recent 50 decisions have made certain of the right of children—disabled or not—to a suitable education, and have ordered that public schools take the necessary steps to provide that education.
1.A. see B. develop C. come D. expand
2.A. education B. potential C. school D. family
3.A. feel B. find C. leave D. prevent
4.A. pays B. loses C. draws D. sees
5.A. male B. female C. supporting D. performing
6.A. play B. director C. theater D. actor
7.A. place B. fact C. condition D. key
8.A. system B. equipment C. expression D. support
9.A. shown B. passed C. taken D. changed
10.A. tool B. way C. science D. mirror
11.A. central B. extra C. special D. ordinary
12.A. interest B. joy C. surprise D. disappointment
13.A. damages B. exists C. shows D. lacks
14.A. kids B. adults C. teachers D. citizens
15.A. spoken B. heard C. known D. discussed
16.A. When B. Although C. If D. Because
17.A. society B. leader C. law D. money
18.A. means B. needs C. damages D. changes
19.A. refuse B. offer C. give D. receive
20.A. school B. court C. society D. office
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