A. letter B. book C. camera D. film——青夏教育精英家教网—

摘要： A. letter B. book C. camera D. film

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短文改错

　　Last Tuesday Ted received a letter from　　 (1) _______

which he was asked go to the police station.　　 (2) _______

At the station he was spoken by a smiling　　 (3) _______

policeman that his bike has been found two weeks (4) _______

ago, the police told him, the bike was picked in (5) _______

a small village 400 miles away. It is now　　 (6) _______

being sending to his home by train. Ted　　　　 (7) _______

was surprising when he heard the news. He　　 (8) _______

never expected the bike to be found．He　　　　 (9) _______

was stolen 20 years ago since he was a boy.　　 (10) _______

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阅读下面短文，并按照题目要求用英语回答问题。

　　When a consumer finds that something he or she bought is faulty or in some other way does not live up to what the producer says for it, the first step is to present the warranty(保单), or any other records that might help, at the store of buying．In most cases, this action will produce results．However, if it does not, there are various means the consumer may use to gain satisfaction．

　　A simple and common method used by many consumers is to complain directly to the store manager．In general, the “higher up” the consumer takes his or her complaint, the faster he or she can expect it to be settled．In such a case, it is usually settled in the consumer's favor, taking it as true that he or she has a just right．

　　Consumers should complain in person whenever possible, but if they cannot get to the place of buying, it is acceptable to phone or write the complaint in a letter．

　　Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can show clearly what is wrong with what was bought in question．If this can't be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements．For example, “The left speaker doesn't work at all and the sound coming out of the right one is unclear” is better than “This tape recorder does not work．”

　　The store manager may advise the consumer to write to the producer, if so, the consumer should do this, stating the complaint as politely and as firmly as possible．But if a polite complaint does not achieve the expected result, the consumer can take a step further．He can threaten to take the seller to court or report the seller to a public organization responsible for protecting consumers’ rights．

1．According to the passage, what should you do first when you find what you’ve bought has a fault in it?(No more than 15 words)

________________

2．Please explain the underlined word in English．(No more than 5 words)

________________

3．According to the author, what is the most effective compliant about what was bought?(No more than 15 words)

________________

4．What is the main idea of the passage?(No more than 10 words)

________________

5．According to the passage, what is the last way a consumer has to use?(No more than 20 words)

________________

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阅读理解

　　When a consumer finds that what she or he bought is faulty or in some other way does not live up to the manufacturer's claim for it, the first step is to present the warranty(保单), or any other records which might help, at the store of purchase．In most cases, this action will produce results．However, if it does not, there are various means the consumer may use to gain satisfaction．

　　A simple and common method used by many consumers is to complain directly to the store manager．In general, the "higher up" the consumer takes his or her complaint, the faster he or she can expect it to be settled．In such a case, it is usually settled in the consumer's favor, assuming he or she has a just claim．

　　Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter．

　　Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in question．If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements．For example, "The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "This stereo(立体声音响)does not work．"

　　The store manager may advise the consumer to write to the manufacturer．If so, the consumer should do this, stating the complaint as politely and as firmly as possible．But if a polite complaint does not achieve the desired result, the consumer can go a step further．She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers' rights．

(1)

If a consumer wants a quick settlement of his problem, it's better to complain to ________．
[　　]
A．	a shop assistant
B．	the manufacturer
C．	the store manager
D．	a public organization

(2)

The most effective complaint can be made by ________．
[　　]
A．	showing the faulty item to the manufacturer
B．	explaining exactly what is wrong with the item
C．	saying firmly that the item is of poor quality
D．	asking politely to change the item

(3)

According to the passage, the last way a consumer has to use is ________．
[　　]
A．	to write to the producer
B．	to quarrel with the manager
C．	to collect several fighters to threaten the seller
D．	to threaten to take the seller to court

(4)

The passage tells us ________．
[　　]
A．	how to make an effective complaint about a faulty item．
B．	how to settle a consumer's complaint about a faulty item
C．	how to avoid buying a faulty item
D．	how to deal with complaints from customers