I’m seventeen. I had worked as a box boy at a supermarket in Los Angeles. People came to the counter and you put things in their bags for them. And carried things to their cars. It was hard work.

While working, you wear a plate with your name on it. I once met someone I knew years ago. I remembered his name and said,“Mr Castle, how are you?"We talked about this and that. As he left, he said,“It was nice talking to you, Brett."I felt great, he remembered me. Then I looked down at my name plate. Oh no. He didn?t remember me at all, he just read the name plate. I wish I had put“Irving"down on my name plate. If he?d have said,“Oh yes, Irving, how could I forget you?"I d have been ready for him. There?s nothing personal here.

The manager and everyone else who were a step above the box boys often shouted orders. One of these was: you couldn?t accept tips(小费). Okay, I?m outside and

 I put the bags in the car. For a lot of people, the natural reaction(反应)is to take a quarter and give it to me. I?d say,“I?m ?sorry,? I can’t."They’d get angry. When you give someone a tip, you?re sort of being polite. You take a quarter and you put it in their hand and you expect them to say,“Oh,thanks a lot."When you say,“I'm sorry, I can't."They feel a little put down.They say,“No one will know."And they put it in your pocket. You say,“I really can’t."It gets to a point where you almost have to hurt a person physically(身体上)to prevent him from tipping you. It was not in agreement with the store?s belief in being friendly. Accepting tips was a friendly thing and made the customer feel good. I just could?t understand the strangeness of some people?s ideas. One lady actually put it in my pocket, got in the car, and drove away. I would have had to throw the quarter at her or eaten it or something.

I had decided that one year was enough. Some people needed the job to stay alive and fed. I guess I had the means and could afford to hate it and give it up.

1.What can be the best title for this text?

A.How Hard Life for Box Boys 

B.Getting along with Customers

C.Why I Gave up My Job

D.The Art of Taking Tips 

2.From the second paragraph, we can infer that _______ .

A.the writer didn’t like the impersonal part of his job

B.with a name plate, people can easily start talking

C.Mr Castle mistook Irving for Brett

D.Irving was the writer?s real name 

3.The box boy refused to accept tips because _______.

A.customers only gave small tips

B.some customers had strange ideas about tipping

C.the store forbade the box boys to take tips

D.he didn’t want to fight with the customers 

4.The underlined phrase“put down"in the third paragraph probably means _______.

A.misunderstood         B.defeated         C.hateful         D.hurt 

One day while shopping in a small town in southern California, it was my misfortune to be approached by a clerk．He seemed most unfriendly and not at all concerned about my intended purchase．I bought nothing, and marched angrily out of the store．
On the outside was a dark-skinned young man in his early twenties．His expressive brown eyes met and held mine, and in the next instant a beautiful, bright smile covered his face．I gave in immediately．The power of that broad smile dissolved all bitterness within me, and I felt the muscles in my own face happily responding．
"Beautiful day, isn't it?" I remarked, passing．Then I turned back．"I really owe you a debt of thanks," I said softly．
His smile deepened, but he made no attempt to answer．A Mexican woman and two men were standing nearby．The woman stepped forward and volunteered, "Sir, but he doesn't speak English．Do you want me to tell him something?" In that moment I felt transformed．The young man's smile had made a big person of me．My friendliness and good will toward all mankind stand ten feet tall．
“Yes,” my reply was enthusiastic and sincere, “tell him I said, ‘Thank you!’”
“Thank you?” The woman seemed slightly puzzled．
I gave her arm a friendly pat as I turned to leave．"Just tell him that," I insisted．"He'll understand．I am sure!"
Oh, what a smile can do! Although I have never seen that young man again, I shall never forget the lesson he taught me that morning．From that day on, I became smile-conscious, and I practice the art diligently anywhere and everywhere, with everybody．n
【小题1】Why did the author leave the store angrily?

In a US city, a woman parked her car in an attended lot. Hoping to get a discount on the cost of parking, she asked, “Do you give validation(批准)?” “Certainly,”replied the store's manager:“You are an excellent person and I love your hair.” That might be worth the cost of parking．I mean，who wouldn't pay a couple of dollars for this kind of validation?

   Author Alan McGinIlis cites an interesting study about the power of positive encouragement．A second-grade teacher complained that her children were spending too much time standing up and roaming around the room rather than working．

   Two psychologists observed the behavior of the children and the teacher. Every ten seconds they noted how many children were out of their seats. They counted 360 unseated children throughout each 20-minute period．They also noted that the teacher said "Sit down!" seven times during the same period．

   The psychologists tried an experiment．They asked the teacher to tell the children to sit down more often. This time they noted that she commanded her students to sit down 27.5 times in an average 20-minute period, and now 540 were noted to be out of their seats during the same average period．Her increased scolding actually made the problem worse．

    Then the experimenters tried a different task．They asked the teacher to quietly praise those children who were seated and working．At this time, children's roaming was decreased by 33％．They showed their best behavior when they were praised more and blamed less．

    People who motivate others to take great action are almost always those who encourage more than criticize; who praise more and blame less.

    Perhaps the woman's question is the correct one after all．"Do you give validation?" I hope I can always answer “YES”.

1.When parking her car in an attended lot, the woman ________.

 A. made a very silly mistake              B. was laughed at by the manager

 C. got great praise from the manager    D. failed to pay the cost of parking at last

2.The students in the study performed better mainly because_______.

 A．they were motivated by the psychologists

 B．they were inspired by the teacher's attitude

 C．they regretted roaming around the classroom

 D．they changed their relationship with the teacher

3. In the passage, the author thinks that_______.

A. it is better to blame others than to praise others

B. sometimes it's hard to receive praise from others

C. criticizing children does no good to their growth

D. we all know how to encourage others by praising

4. Why does the author talk about the study in the passage?

A. To show the power of encouragement.  [来源:Zxxk.Com]

B. To show how the teacher praises children.

C. To show his argument is scientifically based.

D. To show the teacher is a successful motivator.

5.What is the author's attitude towards giving validation?

A. Neutral        B. Negative      C. Positive    D. Reasonable[来源:学_

Millions of Americans return from long-distance trips by air, but their luggage doesn’t always come home with them. Airline identification tags（标签） can come loose, and the bags go who-knows-where. And passengers leave all kinds of things on planes.
The airlines collect the items and, for 90 days, attempt to find their owners. They don’t keep them, since they’re not in the warehouse business. And by law, they cannot sell the bags, because the airlines might be tempted to deliberately misplace luggage.
So once insurance companies have paid for lost bags and their contents, and they no longer belong to passengers, a unique store in the little town of Scottsboro, Alabama, buys them. The “Unclaimed Baggage Center,” is so popular that the building, which is set up like a department store, is the number-one tourist attraction in all of Alabama. More than one million visitors stop in each year and take one of the store’s shopping carts on a hunt for treasures.
Each day, clerks bring out 7,000 new items, and veteran（老练的）shoppers rush to paw over them. You can find everything from precious jewels to hockey sticks, best-selling novels, leather jackets, tape recorders, surfboards, even half -used tubes of toothpaste.
The store’s own laundry washes or cleans all the clothes found in luggage, then sells them. The Unclaimed Baggage Center has found guns, illegal drugs and even a live rattlesnake.
The store has a little museum where some of its most unusual acquisitions（获得物） have been preserved. They include highland bagpipes, a burial mask from an Egyptian pharaoh's tomb, and a medieval suit of armor.
Statistics indicate that less than one-half of one percent of luggage checked on U.S. carriers is permanently lost and available to the store.
【小题1】Paragraph1 shows that many passengers lose their luggage because______.

One day while shopping in a small town in southern California, it was my misfortune to be approached by a clerk．He seemed most unfriendly and not at all concerned about my intended purchase．I bought nothing, and marched angrily out of the store．
On the outside was a dark-skinned young man in his early twenties．His expressive brown eyes met and held mine, and in the next instant a beautiful, bright smile covered his face．I gave in immediately．The power of that broad smile dissolved all bitterness within me, and I felt the muscles in my own face happily responding．
“Beautiful day, isn’t it?” I remarked, in passing．Then I turned back． “I really owe you a debt of thanks,” I said softly．
His smile deepened, but he made no attempt to answer．A Mexican woman and two men were standing nearby．The woman stepped forward and volunteered, “Sir, but he doesn't speak English．Do you want me to tell him something?” In that moment I felt transformed．The young man's smile had made a big person of me．My friendliness and good will toward all mankind stand ten feet tall．
“Yes,” my reply was enthusiastic and sincere, “tell him I said, ‘Thank you’!”
“Thank you?” The woman seemed slightly puzzled．
I gave her arm a friendly pat as I turned to leave． “Just tell him that,” I insisted. “He'll understand．I am sure!”.
Oh, what a smile can do! Although I have never seen that young man again, I shall never forget the lesson he taught me that morning．From that day on, I became smile-conscious, and I practice the art diligently anywhere and everywhere, with everybody．
【小题1】Why did the author leave the store angrily?