阅读理解

阅读下列短文，从每题所给的A、B、C、D四个选项中选出最佳选项。

　　When a consumer (消费者) finds that something he or she bought is faulty or in some other way does not live up to what the producer says for it, the first step is to present the warranty(保单), or any other records that might help, at the store of buying. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.

　　A simple and common method used by many consumers is to complain(投诉) directly to the store manager. In general, the“higher up”the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually in the consumer’s favour, taking it as true that he or she has a just right.

　　Consumers should complain in person whenever possible, but if they cannot get to the place of buying, it is acceptable to phone or write the complaint in a letter.

　Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can show clearly what is wrong. If this cannot be done, the consumer will succeed by presenting specific information as to what is wrong, rather than by making general statements. For example,“The left speaker does not work at all and the sound coming out of the right one is unclear”is better that“This stereo (立体音响) does not work.”

　　The store manager may advise the consumer to write to the producer, if so, the consumer should do this, stating the complaint as politely and firmly as possible. But if a polite complaint does not achieve the expected result, the consumer can go a step further. He or she can threaten(恐吓) to take the seller to the court or report the seller to a public organization responsible for protecting consumers’ right.

1．When a consumer finds what he bought has a fault in it, he should first ________.

[　　]

A．complain personally to the manager

B．show something provable in written form to the store

C．threaten to take the matter to court

D．write a firm letter of complaint to the store

2．If a consumer wants a quick settlement of his problem, it’s better to complain to ________.

[　　]

A．a shop assistant

B．the producer

C．a public organization

D．the store manager

3．The most effective complaint about what was bought can be made by ________.

[　　]

A．showing the fault of it to the producer

B．saying firmly it is of poor quality

C．asking politely to change it

D．explaining exactly what is wrong with it

4．The passage tells us ________.

[　　]

A．how to make the complaint have a good effect

B．how to settle a consumer’s complaint

C．how to avoid buying something wrong

D．how to deal with complaints from consumers??

阅读理解

　　When a consumer (消费者) finds that something he or she bought is faulty or in some other way does not live up to what the producer says for it, the first step is to present the warranty (保单), or any other records that might help, at the store of buying. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.

　　A simple and common method used by many consumers is to complain (投诉) directly to the store manager. In general, the “higher up” the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer's favour taking it as true that he or she has a just right.

　　Consumers should complain in person whenever possible, but if they cannot get to the place of buying, it is acceptable to phone or write the complaint in a letter.

　　Complaining is usually most effective when it is done politely but firmly and especially when the consumer can show clearly what is wrong with what was bought in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, “The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo (立体音响) does not work.”

　　The store manager may advise the consumer to write to the producer, if so, the consumer should do this, setting the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the expected result, the consumer can go a step further. He or she can threaten (恐吓) to take the seller to court or report the seller to a public organization responsible for protecting consumers' rights.

1．When a consumer finds what he bought has a fault in it, he should first ________.

[　　]

A．complain personally to the manager

B．show something provable in written form to the store

C．threaten to take the matter to court

D．write a firm letter of complaint to the store

2．If a consumer wants a quick settlement of his problem, it's better to complain to ________.

[　　]

3．The most effective complaint about what was bought can be made by ________.

[　　]

A．showing the fault of it to the producer

B．saying firmly it is of poor quality

C．asking politely to change it

D．explaining exactly what is wrong with it

4．The passage tells us ________.

[　　]

A．how to make the complaint have a good effect

B．how to settle a consumer's complaint

C．how to avoid buying something wrong

D．how to deal with complaints from consumers

5．According to the passage, the last way a consumer has to use is ________.

[　　]

A．to write to the producer

B．to quarrel with the manager

C．to warn the seller that he or she will turn to the court or a consumers' organization for help

D．to collect several fighters to threaten the seller

Learning to Accept

I learned how to accept life as it is from my father. 21_,he did not teach me acceptance when he was strong and healthy,but rather when he was 22  and ill.

My father was 23 a strong man who loved being active, but a terrible illness 24 all that away.Now he can no longer walk and he must sit quietly in a chair all day. Even talking is  25 . One night, I went to visit him with my sisters. We started 26  about life,and I told them about one of my  27 . I said that we must very often give things up 28 we grow—our youth, our beauty, our friends---but it always 29  that after we give something up,we gain something new in its place. Then suddenly my father  30 up. He said, “But, Peter,I gave up 31 ! What did I gain?” I thought and thought, but I could not think of anything to say.  32 , he answered his own question: “I 33 the love of my family.” I looked at my sisters and saw tears in their eyes,along with hope and thankfulness.

I was also  34 by his words. After that, when I began to feel irritated(恼怒的)at someone, I  35 remember his words and become 36 . If he could replace his great pain with a feeling of love for others, then I should be  37 to give up my small irritations. In this  38  ,I learned the power of acceptance from my father.

Sometimes I 39 what other things I could have learned from him if I had listened more carefully when I was a boy. For now, though, I am grateful for this one 40 .

Learning to Accept

I learned how to accept life as it is from my father.  1 , he did not teach me acceptance when he was strong and healthy, but rather when he was  2  and ill.

My father was  3  a strong man who loved being active, but a terrible illness  4  all that away. Now he can no longer walk, and he must sit quietly in a chair all day. Even talking is  5 . One night, I went to visit him with my sisters. We started  6  about life, and I told them about one of my  7 . I said that we must very often give things up  8  we grow --- our youth, our beauty, our friends --- but it always  9  that after we give something up, we gain something new in its place. Then suddenly my father  10  up. He said, “But, Peter, I gave up  11 ! What did I gain?” I thought and thought, but I couldn’t think of anything to say.  12 , he answered his own question: “I  13  the love of my family,” I looked at my sisters and saw tears in their eyes, along with hope and thankfulness.

I was also  14  by his words. After that, when I began to feel irritated （愤怒的） at someone, I  15  remember his words and become  16 . If he could replace his great pain with a feeling of love for others, then I should be  17  to give up my small irritations. In this  18 , I learned the power of acceptance from my father.

Sometimes I  19  what other things I could have learned from him if I had listened more carefully when I was a boy. For now, though, I am grateful for this one  20 .

1. A．Afterwards          B．Therefore            C．However               D．Meanwhile

2. A．tired                    B．weak                  C．poor                   D．slow

3. A．already                B．still                   C．only                     D．once

4. A．took                    B．threw                C．sent                     D．put

5. A．impossible           B．difficult             C．stressful                 D．Hopeless

6. A．worrying             B．caring               C．talking                    D．asking

7. A．decisions             B．experiences        C．ambitions                D．beliefs

8. A．as                       B．since                 C．before                   D．till

9. A．suggests              B．promises           C．seems                   D．requires

10. A．spoke                B．turned               C．summed                 D．opened

11. A．something          B．anything            C．nothing                  D．everything

12. A．Surprisingly       B．Immediately       C．Naturally                D．Certainly

13. A．had                   B．accepted            C．gained                   D．enjoyed

14. A．touched             B．astonished         C．attracted                D．warned

15. A．should               B．could                C．would                  D．might

16. A．quiet                  B．calm                 C．Relaxed                 D．happy

17. A．ready                 B．likely                 C．free                    D．able

18. A．case                  B．form                 C．method                 D．way

19. A．doubt                B．wonder             C．know                  D．guess

20. A．award                B．gift                   C．lesson                 D．word

　　I learned how to accept life as it is from my father.__(1)__, he did not teach me acceptance when he was strong and healthy, but rather when he was __(2)__ and ill.

　　My father was __(3)__ a strong man who loved being active, but a terrible illness __(4)__ all that away. Now he can no longer walk. and he must sit quietly in a chair all day. Even talking is __(5)__. One night, I went to visit him with my sisters. We started __(6)__ about life, and I told them about one of my __(7)__. I said that we must very often give things up __(8)__ we grow--our youth, our beauty, our friends but it always __(9)__ that after we give something up, we gain something new in its place. Then suddenly my father __(10)__ up. He said,“But, Peter, I gave up __(11)__! What did I gain?”I thought and thought, but I could not think of anything to say. __(12)__, he answered his own question,“I __(13)__ the love of my family.”I looked at my sisters and saw tears in their eyes, along with hope and thankfulness.

　　I was also __(14)__ by his words. After that, when I began to feel irritated（愤怒的）at someone. I __(15)__ remember his words and become __(16)__. If he could replace his great pain with a feeling of love for others, then I should be __(17)__ to give up my small irritations. In this __(18)__, I learned the power of acceptance from my father.

　　Sometimes I __(19)__ what other things I could have learned from him if I had listened more carefully when I was a boy. For now, though, I am grateful for this one __(20)__.