Poet Dean Young has dealt with impermanence（ 无常）a lot in his career, but it's a particularly strong theme in Young's latest collection, Fall Higher．The new collection was published in April, just days after the poet received a life-saving heart transplant （移植） after about a decade of living with a weakening heart condition．

Young, whose work is often frank and rich with twisted humor, tells NPR's Renee Montaigne that as he recovers from operation, he's also slowly returning to his everyday writing habits．

"I'm getting back to it," Young says．"Not with the sort of concentration and sort of flame that I look forward to in the future, but I am blackening some pages．"

And on those blackened pages you'll find poems like " How Grasp Green," which carries themes of springtime and rebirth．It's one of the first poems Young has written since his transplant．

It's easy to spot clues （线索） to Young's awful health situation in the lines of his poetry. Fall Higher's "Vintage" opens with, "Because I will die soon, I fall asleep, during the lecture on the ongoing emergency．" And the poem "-The Rhythms Pronounce Themselves Then Vanish—published in The /Vew Barker in February —opens with the CT scan that revealed Young's heart condition．

Young says "Rhythms" was written about the beginning of his illness．

"I had been having a lot of physical pain so that I could hardly walk a block．I got sent to a gastroenterologist and he did a series of tests, and then the tests came back to me and it was all heart related," he says．" And the outlook wasn't good．

Hearts tend to come up a lot in poetry, and that's especially true of Young's work, which has clearly been influenced by the troubles of his own heart,

"A lot of times, it's not just a metaphor （比喻） ," Young says．"For me, it's an actual concern because I've been living with this disease for over 10 years．My father died of heart problems when he was 49, so it's been a sort of shadowy concern for me my whole life．

But Young's poems also deal with more abstract matters of the heart．He wrote Fall Higher's, "Late Valentine" for his wife．"We've been married since late November and most of it has been spent in the hospital," Young says of his marriage to poet Laurie Saurborn Young, who says " 'Late Valentine' is very sweet．

Today, Young says, his friends can't help but comment on how pink his cheeks have become—the result of a new heart and better circulation （循环）．But Young wrote the poems of Fall Higher before the transplant, at a time when, at its weakest point, his old heart was pumping at 8 percent of what it should have been．

He was staring death in the face—but he was still able to look at his life and see art

in it.

Young's work also touches on themes of randomness and fate —two factors that contributed to him getting a second chance in the form of a new heart from a 22-year-old student．

"Everything in life is molecules （分子） bouncing against molecules," Young says, and having a successful transplant is no different．" Somebody had to die; it had to be a fit; my blood and his blood had to not have an argument; the heart had to be transported; I had to get it．"

There were, in short, an amazing number of variables （变量） that led to Young

being here today.

"I just feel enormous gratitude," he says of his donor （捐献者）．"He gave me a heart so I'm still alive-"I'm sure I'm going to think about this person for the rest of my life．"

1.The poetry collection Fall Higher _______．

2.We can learn from the text that Young _______．

3.What does the writer try to say in Paragraph 3?

4.Which of the following statements is TRUE?

5.What is the text mainly about?

When an ant dies, other ants take it out of the nest, often within an hour after its death. This behavior interests scientists and they wonder how ants know for sure—and so soon—that another ant is dead.

One scientist recently came up with a way to explain this ant behaviour. Dong-Hwan Choe is a biologist, a scientist who studies animals and plants. He found that ants have a chemical on the outside of their bodies that signals to other ants, “I'm dead—take me away” when it is dead.

But there's a question to answer: As we know, if an ant is dead, it stops moving. But when an ant is sleeping or knocked unconscious, it is also not moving. However, other ants don't move the living ant out of the nest. How do they know this ant is not dead? Choe found that ants have another chemical on their bodies, which tells nearby ants something like, “Wait—I'm not dead yet” when it is not dead. Choe suspects that when an ant dies, the chemical that says, “Wait I'm not dead yet” quickly goes away. When other ants detect the “dead” chemical without the “not dead yet” chemical, they move away the body.

To test his theory , Choe and his team put different chemicals on ants. When the scientists used the “I'm dead” chemical, other ants quickly moved the treated ant away. When the scientists used the “Wait—I'm not dead yet” chemical, other ants left the treated ant alone. Choe believes this behavior shows that the “not dead yet” chemical overrides the “dead” chemical when picked up by other ants. And that when an ant dies, the “not dead yet” chemical fades away. Other nearby ants then detect the remaining “dead” chemical and remove the body from the nest.

Understanding this behavior can help scientists figure out how to stop ants from invading new places and causing problems.

1.What is the function of the first paragraph?

A. Leading the following paragraphs.

B. Showing the main idea of the passage.

C. Introducing the background of the passage.

D. Giving a summary of the passage.

2.Which of the following has the closest meaning to the underlined word “overrides” in the fourth paragraph?

A. is weaker than        B. is stronger than    C. is better than    D. is worse than

3. What can we learn from the passage?

A. Living ants can also be taken away when they are not moving.

B. When an ant dies, it can tell others using a certain chemical.

C. A living ant can pretend to be dead using a special chemical.

D. Ants often use chemicals to communicate with each other.

4.Which of the following descriptions about Dong-Hwan Choe is right?

A. Choe did this study in order to stop ants from invading new places.

B. Choe is a biologist who is only interested in animals, especially in ants.

C. Choe first came up with an idea to explain this ant behavior，and then did some tests to prove his theory.

D. Choe did the research on this ant behavior on his own

The following are introductions to some programs that BBC I London will show on TV．

68．Why is Laura worried?

A．Life on the Cook Islands is too simple.

B．Her husband faces difficulties in his business.

C．Storms are approaching her hometown.

D．Her children may not know how to cherish life.

69．Jim enjoys TV programmes of people or organizations that take care of animals. He should probably watch TV at       .

A．10:35 p.m. on Thursday  B．7:50 p.m. on Thursday

C．11.00 a.m. on Wednesday       D．12:25 a. m. on Tuesday

70．We can learn from the text that        .

A．David is a farmer          

B．Henry VIII set up a business empire in the Abbey

C．Nielsen is an animal-lover

D．Glastonbury Abbey is famous today for its stained-glass

71．Elizabeth, who likes trying out new recipes, may be most interested in        .

A．Nigella Express              B．Lost Buildings of Britain

C．Orangutan Diary             D．The Real Swiss Robinson Family

In the more and more competitive service industry , it is no longer enough to promise customer satisfaction. Today , customer “delight” is what companies are trying to achieve in  order to keep and increase market share.

It is accepted in the marketing industry , and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people : those treated badly will tell their tales of woe to up to 20 people, 80 percent of people who feel their complaints are handled fairly will stay loyal

New challenges for customer care have come when people can obtain  goods and services through  telephone call centers and the Internet. For example , many companies now have to invest(投资)a lot of money in information technology and staff training in order to cope with the “phone rage”—caused by delays in answering calls ,being cut off in mid-conversation or left waiting for long periods.

“Many people do not like talking to machines ,”says Dr . Storey Senior Lecturer in Marketing at City University Business School. “Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them .The aim is to make the customer feel they know you and that you can trust— the sort of comfortable feelings people have during face-to-face chats with their local branch manager.”

Recommended ways of creating customer delight include: under-promising and over-delivering  (saying that a repair will be carried out within five hours ,but getting it done within two );replacing a faulty product immediately : throwing in a gift voucher(购物礼卷)as an unexpected “thank you” to regular customers ;and always returning calls ,even when they are complaints.

Aiming for customer delight is all very well , but if services do not reach the high level promised , disappointment or worse will be the result . This can be eased by offering an apology and an explanation of why the service did not meet usual standards with empathy (for example, “I know how you must feel”) , and possible solutions (replacement , compensation or whatever fairness suggests best meets the case).

Airlines face some of the toughest challenges over customer care . Fierce competition has convinced them that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather , unclaimed luggage and technical problems .

For British Airways staff , a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times. They are trained to answer quickly , with their name , job title and a “we are here to help” attitude. The company has invested heavily in information technology to make sure that information is available instantly on screen.

British Airways also says its customer care policies are applied within the company and staff  are taught to regard each other as customers requiring the highest standards of service.

Customer care is obviously here to stay and it would be a foolish company that used slogans such as "we do as we please”. On the other hand , the more customers are promised, the greater the risk of  disappointment.

1.We can learn from Paragraph 2 that       .

2.The writer mentions “phone rage”(Paragraph 3) to show that       .

3.If a manager should show his empathy (Paragraph6), what would he probably say?

4. Customer delight is important for airlines because      .

5.Which of the following is conveyed in this article?

　　Some time ago ,I discovered that one of my chairs had a broken leg. I didn’t think there would be any difficulty in getting it mended ,as there are a whole lot of antique（古董）shops near my home. So I left home one morning carrying the chair with me. I went into the first shop expecting a friendly reception（接待）. I was quite wrong. The man wouldn't oven look at my chair.

　　The second shop, though slightly more polite, was just the same, and the third and the fourth - so I decided that my approach must be wrong.

　　I went into the fifth shop with a plan in my mind. I placed the chair on the floor and said to the shopkeeper,“ Would you like to buy a chair?” He looked it over carefully and said,“ Yes, not a bad chair. How much do you want for it, sir?” “Twenty pounds,”I said. “OK, ”he said, “I’ll give you twenty pounds. ”“It ‘s got a slightly broken leg,”I said. “Yes, I saw that, it's nothing.”

　　Everything was going according to plan and I was getting excited. “What will you do with it?”I asked. “Oh, it will be easy to sell once the repair is done. ”“I'll buy it,”I said. “What do you mean？ You’ve just sold it to me,”he said. “Yes, I know but I’ve changed my mind. I'm sorry, I'll give you twenty -seven pounds for it. ”“ Your must be crazy, ”he said. Then, suddenly the penny dropped. “I know what you want. You want me to repair your chair. ”“ You’re right, ”I said. “And what would you have done if I had walked in and said,’Would you mend this chair for me　I wouldn't have agreed to do it,” he said. “We don’t do repairs, not enough money in it and too much trouble. But I’ll mend this for you, shall we say for a fiver?”He was a very nice man and was greatly amused（感到有趣）by the whole thing.

We can learn from the text that in the first shop the writer ________.

　　A. was rather impolite

　　B. was warmly received

　　C. asked the shopkeeper to buy his chair

　　D. asked the shopkeeper to repair his chair

The expression “the penny dropped” in the last paragraph means the shopkeeper ________.

　　A. changed his mind　　　　　　　 B. accepted the offer

　　C. saw the writer’s purpose　　　　　D. decided to help the writer

How much did the writer pay?

　　A. ￡ 5.　　　　B. ￡ 7.　　　　 C. ￡ 20.　　　　D. ￡ 27.

From the text, we can learn that the writer was ________

　　A. hanest　　　　B. careful　　　　C. smart　　　　 D. funny