A lot of management training each year for Circle K Corporation, a national chain of convenience stores. Among the topics we address in our course is the retention（保护力） of quality employees----a real challenge to managers when you consider the pay scale（标准）in the service industry. During these discussions, I ask the participants（参加者）, “What has caused you to stay long enough to become a manager?” Some time back a new manager took the question and slowly, with her voice almost breaking, said, “It was a ＄19 baseball glove.”

Cynthia told the group that she originally took a Circle K clerk job as an interim（临时的） position while she looked for something better. On her second or third day behind the counter, she received a phone call from her nine-year-old son, Jessie. He needed a baseball glove for Little League. She explained that as a single mother, money was very tight, and her first check would have to go for paying bills. Perhaps she could buy his baseball glove with her second or third check. When Cynthia arrived for work the next morning, Patricia, the store manager, asked her to come to the small room in the back of the store that served as an office. Cynthia wondered if she had done something wrong or left some part of her job incomplete from the day before. She was concerned and confused.

Patricia handed her a box. “I overheard you talking to your son yesterday,” she said, “and I know that it is hard to explain things to kids. This is a baseball glove for Jessie because he may not understand how important he is, even though you have to pay bills before you can buy gloves. You know we can’t pay good people like you as much as we would like to; but we do care, and I want you to know you are important to us.”

The thoughtfulness, empathy and love of this convenience store manager demonstrates vividly that people remember more how much an employer（雇主） cares than how much the employer pays. An important lesson for the price of a Little League baseball glove.

1．Among many of the problems in the service industry ,talked about in this passage, is         .

       A．how to ensure his employees’ high pay

       B．how to attract more customers

       C．how to look carefully after the employees

       D．how to keep the good employees from leaving

2．Although a new manager, Cynthia would do her job well in keeping quality employees because she         .

       A．had mastered all the courses for the manager

       B．had already formed good relationship with the employees

       C．know the way how to deal with her employees

       D．had her own personal experience

3．This passage shows us that to run a business well it is necessary for managers to let their employees know         .

       A．how much they can get for their job.

       B．what good positions they can get later

       C．they are very necessary to the business 

       D．they are nice as well as useful

4．The story told in this passage tells us that employees care about         .

       A．only how large a pay they can get

       B．love from the managing people rather than only money

       C．if their children could be properly taken care of

       D．what position they can be offered

“Good morning!” said a woman as she walked up to an old man sitting on the ground. The man slowly looked up. He was Jack, who had been begging around here for a couple of years.
“See that cafeteria（自助餐厅）over there?” she asked. “I’m going to get you something to eat and get you out of the cold for a while.”
She sat down at the table across from her amazed dinner guest. She stared at him intently. “Jack, do you remember me?” Old Jack thought hard and said, “I think so--I mean you do look familiar.”
“I was thin and hungry,” she said. “Maybe I’ve filled out now more than when you worked here. That was when I was just out of college. I had come to the city looking for a job, but I couldn’t find anything. Finally I was down to my last few cents and had been kicked out of my apartment. I walked in the streets for days, cold and hungry. I saw this place and walked in hoping that I could satisfy my hunger.”
Jack lit up with a smile. “Now I remember,” he said. “I was behind the serving counter. You came up and asked me if you could work for something to eat. I said it was against company’s policy.”
The woman continued, “Then you made me the biggest roast beef sandwich, gave me a cup of coffee, and told me to go over to a corner table and enjoy it. I was afraid that you would get into trouble. Then, I saw you put the price of my food in the cash register.”
“So you started your own business?” old Jack said. “I got a job that very afternoon. I worked my way up. Eventually I started my own business that, with the help of God, prospered.” She opened her purse and pulled out a business card. “When you are finished here, I want you to pay a visit to a Mr. Lyons, the personnel director of my company. He’ll find something for you to do around the office.” She smiled, “If you ever need anything, my door is always open to you.”
There were tears in the old man’s eyes, “How can I ever thank you?” he said. “Don’t thank me;” the woman answered, “thank yourself. It was your kindness that let me know you.”
【小题1】Why did the woman invite the beggar to dinner?

第三部分 阅读理解（共两节，满分30分）

第一节 （共10小题；每小题2分，满分20分）

阅读下列短文,从每题所给的四个选项(A,B,C,D)中,选出最佳选项.

                           A well-dressed man came into a famous jeweler shop. He explained that he wished to buy a pearl (珍珠) for his wife's birthday and that the price didn't matter since business had been very good for him that year. After examining a number of beautiful and valuable pearls, he chose a nice black one that cost $ 5,000. He paid for the pearl, shook hands with the jeweler and left.

    A few days later the man returned and said his wife had liked the pearl so much that she wanted another one just like it. It had to be exactly the same size and quality(质地) as she wanted a pair of earrings (耳环) made. "Can you give me any advice on how to get such a pearl?" said the man. The jeweler replied,   "I would say it's nearly impossible to find an exact one like that pearl.”

    The rich man asked the jeweler to advertise(登广告) in the newspapers, and offered $25,000 for the  matching pearl. Many people answered the ad(广告), but nobody had a pearl that was just right. Just when the jeweler had given up hope, a little old lady came in. To his surprise, she pulled the wonderful pearl from her handbag. "I don't like to sell it," she said sadly. "I inherited(继承) it from my mother, and my mother inherited from hers. But now I really need the money. "

    The jeweler was quick to pay her before she changed her mind. Then he called the rich man’s hotel to tell him the good news. The rich man, however, was nowhere to be found.

51. He paid$ 5,000 for the pearl without bargaining(讨价还价)______________.

A. because he loved his wife very much  

B. in order to get it as quickly as possible

C. since his business had been successful           

D. so as to make the jeweler believe him

52. Which of the following is true?

A. The people who answered the ad wanted to sell their pearls at a high price.

B. The woman was the well-dressed man's wife.

C. The jeweler was lucky enough to buy the little old lady's pearl.

D. The rich man didn't know the little old lady.

53. The jeweler could not find the rich man anywhere because he__________.

A. had moved to another hotel    B. was busy doing business with others

C. had escaped with $ 20,000     D. had told the wrong telephone number

第三部分:阅读理解(共20小题,每小题2分,满分40分)
阅读下列短文,从每题所给的四个选项（A、B、C和D）中,选出最佳选项。
A
A lot of management training each year for Circle K Corporation, a national chain of convenience stores. Among the topics we address in our course is the retention（保护力） of quality employees-a real challenge to managers when you consider the pay scale（标准）in the service industry. During these discussions, I ask the participants（参加者）, “What has caused you to stay long enough to become a manager?” Some time back a new manager took the question and slowly, with her voice almost breaking, said, “It was a ＄19 baseball glove.”
Cynthia told the group that she originally took a Circle K clerk job as an interim（临时的） position while she looked for something better. On her second or third day behind the counter, she received a phone call from her nine-year-old son, Jessie. He needed a baseball glove for Little League. She explained that as a single mother, money was very tight, and her first check would have to go for paying bills. Perhaps she could buy his baseball glove with her second or third check. When Cynthia arrived for work the next morning, Patricia, the store manager, asked her to come to the small room in the back of the store that served as an office. Cynthia wondered if she had done something wrong or left some part of her job incomplete from the day before. She was concerned and confused.
Patricia handed her a box. “I overheard you talking to your son yesterday,” she said, “and I know that it is hard to explain things to kids. This is a baseball glove for Jessie because he may not understand how important he is, even though you have to pay bills before you can buy gloves. You know we can’t pay good people like you as much as we would like to; but we do care, and I want you to know you are important to us.”
The thoughtfulness, empathy and love of this convenience store manager demonstrates vividly that people remember more how much an employer cares than how much the employer pays. An important lesson for the price of a Little League baseball glove.
56．Among many of the problems in the service industry, what is talked about in this passage, is___
A．how to ensure his employees’ high pay
B．how to attract more customers
C．how to look carefully after the employees
D．how to keep the good employees from leaving
57．Although a new manager, Cynthia would do her job well in keeping quality employees because she________.
A．had mastered all the courses for the manager
B．had already formed good relationship with the employees
C．know the way how to deal with her employees
D．had her own personal experience
58．This passage shows us that to run a business well it is necessary for managers to let their employees know________
A．how much they can get for their job.
B．what good positions they can get later
C．they are very necessary to the business  
D．they are nice as well as useful
59.The story told in this passage tells us that employees care about____________   
A．only how large a pay they can get
B．love from the managing people rather than only money
C．if their children could be properly taken care of
D．what position they can be offered

第三部分:阅读理解(共20小题,每小题2分,满分40分)

阅读下列短文,从每题所给的四个选项（A、B、C和D）中,选出最佳选项。

A lot of management training each year for Circle K Corporation, a national chain of convenience stores. Among the topics we address in our course is the retention（保护力） of quality employees-a real challenge to managers when you consider the pay scale（标准）in the service industry. During these discussions, I ask the participants（参加者）, “What has caused you to stay long enough to become a manager?” Some time back a new manager took the question and slowly, with her voice almost breaking, said, “It was a ＄19 baseball glove.”

Cynthia told the group that she originally took a Circle K clerk job as an interim（临时的） position while she looked for something better. On her second or third day behind the counter, she received a phone call from her nine-year-old son, Jessie. He needed a baseball glove for Little League. She explained that as a single mother, money was very tight, and her first check would have to go for paying bills. Perhaps she could buy his baseball glove with her second or third check. When Cynthia arrived for work the next morning, Patricia, the store manager, asked her to come to the small room in the back of the store that served as an office. Cynthia wondered if she had done something wrong or left some part of her job incomplete from the day before. She was concerned and confused.

Patricia handed her a box. “I overheard you talking to your son yesterday,” she said, “and I know that it is hard to explain things to kids. This is a baseball glove for Jessie because he may not understand how important he is, even though you have to pay bills before you can buy gloves. You know we can’t pay good people like you as much as we would like to; but we do care, and I want you to know you are important to us.”

The thoughtfulness, empathy and love of this convenience store manager demonstrates vividly that people remember more how much an employer cares than how much the employer pays. An important lesson for the price of a Little League baseball glove.

1．Among many of the problems in the service industry, what is talked about in this passage, is_______.

         A．how to ensure his employees’ high pay

         B．how to attract more customers

         C．how to look carefully after the employees

         D．how to keep the good employees from leaving

2．Although a new manager, Cynthia would do her job well in keeping quality employees because she________.

         A．had mastered all the courses for the manager

         B．had already formed good relationship with the employees

         C．know the way how to deal with her employees

         D．had her own personal experience

3．This passage shows us that to run a business well it is necessary for managers to let their employees know________.

         A．how much they can get for their job.

         B．what good positions they can get later

         C．they are very necessary to the business 

         D．they are nice as well as useful

4．The story told in this passage tells us that employees care about___________.

         A．only how large a pay they can get

         B．love from the managing people rather than only money

         C．if their children could be properly taken care of

         D．what position they can be offered