网址：http://m.1010jiajiao.com/timu3_id_2457948[举报]
| |||||||||||||||||||||||||||||||||||||||||||||
| |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
CBC is a famous air company which has over twenty planes carrying passengers and goods, flying along 12 fixed lines all over the world. Its service is very good but some passengers are still not satisfied with it and that is why in 2006 and 2007 the company received letters of complaints from consumers or passengers who pointed out over a dozen kinds of problems which are divided in groups in the following table. Those about passengers’ things carried by the plane are Baggage problems. Customer service which refers to service work with passengers are not satisfactory. Oversales of seats are about the fact that more seats are sold and as a result the plane is too crowded to be safe. Refund problems appear when passengers fail to receive the money paid back to them because of what they have lost. Fares are problems about the price of tickets.
Consumer Complaints Received By the CBC
Category | 2006 | 2007 |
Flight problems | 20.2% | 22.1% |
Baggage | 18.3% | 21.8% |
Customer service | 3.1% | 11.3% |
Oversales of seats | 10.5% | 11.8% |
Refund problems | 10.1% | 8.1% |
Fares | 6.4% | 6.0% |
Reservation & Ticketing | 5.8% | 5.6% |
3.3% | 2.3% | |
Smoking | 3.2% | 2.9% |
Advertising | 1.2% | 1.01% |
Credit | 1.0% | 0.8% |
Special passengers | 0.9% | 0.8% |
Others | 6.0% | 5.3% |
Total Number of Complaints | 2,988 | 1,792 |
63．By about what percent did the total number of complaints decrease from 2006 to 2007?
A．40% B．60% C．75% D．100%
64.If the circle graphs below show total consumer complaints for 2006, which graph shows a dark part that is about Flight problems and Refund problems together?
65.Which of the following statements can be inferred from the table?
a.In 2006 and in 2007, complaints about Flight problem, Baggage, and Customer service together took about 50 percent of all consumer complaints received by the CBC Company.
b.The number of Special passengers complaints was unchanged from 2006 to 2007.
c.From 2006 to 2007 the number of Flight problem complaints increased by more than 2 percent.
A．only a B．only b C．a and b D．a and c
66. From the passage we can know that .
A．customers are not satisfied with CBC
B．sometimes CBC sells more tickets than its plane’s fixed seats
C．CBC has more than twenty planes which fly to all the capital cities of the world
D．customers can only buy tickets with ready money
查看习题详情和答案>>
| |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
CBC is a famous air company which has over twenty planes carrying passengers and goods, flying along 12 fixed lines all over the world. Its service is very good but some passengers are still not satisfied with it and that is why in 2006 and 2007 the company received letters of complaints from consumers or passengers who pointed out over a dozen kinds of problems which are divided in groups in the following table. Those about passengers’ things carried by the plane are Baggage problems. Customer service which refers to service work with passengers are not satisfactory. Oversales of seats are about the fact that more seats are sold and as a result the plane is too crowded to be safe. Refund problems appear when passengers fail to receive the money paid back to them because of what they have lost. Fares are problems about the price of tickets.
Consumer Complaints Received By the CBC
| Category | 2006 | 2007 |
| Flight problems | 20.2% | 22.1% |
| Baggage | 18.3% | 21.8% |
| Customer service | 3.1% | 11.3% |
| Oversales of seats | 10.5% | 11.8% |
| Refund problems | 10.1% | 8.1% |
| Fares | 6.4% | 6.0% |
| Reservation & Ticketing | 5.8% | 5.6% |
| Tours | 3.3% | 2.3% |
| Smoking | 3.2% | 2.9% |
| Advertising | 1.2% | 1.01% |
| Credit | 1.0% | 0.8% |
| Special passengers | 0.9% | 0.8% |
| Others | 6.0% | 5.3% |
| Total Number of Complaints | 2,988 | 1,792 |
1．By about what percent did the total number of complaints decrease from 2006 to 2007?
A．40% B．60% C．75% D．100%
2．If the circle graphs below show total consumer complaints for 2006, which graph shows a dark part that is about Flight problems and Refund problems together?
3．Which of the following statements can be inferred from the table?
a．In 2006 and in 2007, complaints about Flight problem, Baggage, and Customer service together took about 50 percent of all consumer complaints received by the CBC Company.
b．The number of Special passengers complaints was unchanged from 2006 to 2007.
c．From 2006 to 2007 the number of Flight problem complaints increased by more than 2 percent.
A．only a B．only b C．a and b D．a and c
4．From the passage we can know that .
A．customers are not satisfied with CBC
B．sometimes CBC sells more tickets than its plane’s fixed seats
C．CBC has more than twenty planes which fly to all the capital cities of the world
D．customers can only buy tickets with ready money
查看习题详情和答案>>