摘要: cope vi. 应付,处理

网址:http://m.1010jiajiao.com/timu3_id_2457166[举报]


Students often meet with questions as follows: bullied by someone, worried about a weak subject, puzzled by family problems or concerned about pets at home. All the questions above may make you not concentrated on your study. Who can you turn to if you are such an unlucky student? A great person to share your thoughts and feelings with is your school counselor(顾问).
Add school counselors to the list of people you can turn to when you need help. They know how to listen and can help kids with life’s challenges (挑战) . Counselors have special training in how to help kids solve problems, make decisions, and stand up for themselves. That doesn’t means your counselor will wave a magic wand and the problem will go away. But it does mean he or she will help you cope with (应付) it. Coping is an important word to know. Sometimes, kids and grown-ups have difficult problems. Coping means that someone is trying to handle these problems and make things better.
Your school counselor is available for you and wants to make your school experience the best it can be. The counselor’s job is to take your problem seriously and help you find a solution. The counselor also wants to help you learn as much as you can in class, be a contributing member of the school community, and be a positive influence on your environment.
60. From the underlined sentences we may infer that ______.
A. school counselor is one of those who can help you
B. school counselors are those you can make friends with
C. one needs various people to help him or her
D. one has to know and deal with all kinds of people at school
61. According to the passage, which of the following happens that you may not turn to the counselors?
A. Other students treat you cruelly.      B. You are too poor to go school
C. You are weak in one subject         D. You have family problems.
62. What does the writer think of the school counselors?
A. They can solve any question you meet with
B. They can help students get their life or study improved.
C. They are as important as teachers at school.
D. They may punish those who have bullied you
63. Which of the following may be the best title of the passage? _____.
A. School counselors   B. School problems   C. Students’ problems     D. Free counselors

查看习题详情和答案>>

Students often meet with questions as follows: bullied by someone, worried about a weak subject, puzzled by family problems or concerned about pets at home. All the questions above may make you not concentrated on your study. Who can you turn to if you are such an unlucky student? A great person to share your thoughts and feelings with is your school counsellor(顾问).
  Add school counsellors to the list of people you can turn to when you need help. They know how to listen and can help kids with life's challenges(挑战). Counsellors have special training in how to help kids solve problems, make decisions, and stand up for themselves. That doesn't mean your counsellor will wave a magic wand and the problem will go away. But it does mean he or she will help you cope with(应付) it. Coping is an important word to know. Sometimes, kids and grown-ups have difficult problems. Coping means that someone is trying to handle these problems and make things better.

Your school counsellor is available for you and wants to make your school experience the best it can be. The counsellor's job is to take your problem seriously and help you find a solution. The counsellor also wants to help you learn as much as you can in class, be a contributing member of the school community, and be a positive influence on your environment.

 

62. From the underlined sentence we may infer that ________.

   A. a school counsellor is one of those who can help you

   B. school counsellors are those you can make friends with

   C. one needs various people to help him or her

   D. one has to know and deal with all kinds of people at school

63. According to the passage, which of the following happens that you may not turn to the counsellors?

   A. Other students treat you cruelly.

   B. You are too poor to go to school.

   C. You are weak in one subject.

   D. You have family problem.

64. What does the writer think of the school counsellors?

   A. They can solve any questions you meet with.

   B. They can help students get their life or study improved.

   C. They are as important as teachers in schools.

   D. They may punish those who have bullied you.

65. Which of the following may be the best title of the passage?

   A. School counsellors

   B. School problems

   C. Students’ problems

   D. Free counsellors

查看习题详情和答案>>

阅读理解

  This girl is almost without shelter.She may not realize it, but she’s more exposed to the world than she’s ever likely to be again.And it isn’t because she’s a girl.It could be a boy.It could be you.

  But why is she shelterless?She’s got a place to live in quite a pleasant place by the look of it and if shelter doesn’t mean a house, then what does it mean?When we say someone “lives a sheltered life”, we don’t only mean that their house is comfortable.We mean that they’re protected from too many worries and troubles, that they live in a settled home, probably surrounded by friends and family, and that they don’t have to cope with(应付)the difficulties the world is full of alone.

  Certainly no one would say that this girl was leading a sheltered life;she’s leaving home to earn her living in a strange city and live by herself in a bedsitter.She may be just as well protected physically as a “sheltered life” person, but she’s lost all the other shelters in her life-family, friends, the home she grew up in, school, the groups she belonged to.She’s on her own now and unless she’s very self-reliant(信赖自己的), she’s likely to feel unhappy and insecure(不安全的)at times.

  A young person setting out on her own like this is between the two main kinds of shelter most of us spend our lives in.One is our parents home where we grow up, and the other is the home we make ourselves and where we bring up our own children.For most people the time they spend between or outside these two shelters is only a small part of their lives.

(1)

It can be inferred from the passage that this girl ________.

[  ]

A.

has nowhere to live

B.

will have problems because she’s a girl

C.

is probably going to feel lonely

D.

wants to live in her home again

(2)

When we say someone “lives a sheltered life”, we mean they ________.

[  ]

A.

live in the country

B.

have a comfortable house

C.

don’t have any worries

D.

have a secure home life and don’t have to face problems alone

(3)

One could say that ________.

[  ]

A.

this girl will be unhappy because she is alone

B.

unless this girl is an independent type of person, she’ll probably be unhappy

C.

this girl will have difficulties because she has left school

D.

this girl will probably be unhappy because she is unreliable

(4)

What would be the best title for the passage?

[  ]

A.

Leaving Home

B.

Finding a House

C.

Living with the Family

D.

Making a Better Shelter

查看习题详情和答案>>

I’m usually fairly skeptical about any research that concludes that people are either happier or unhappier or more or less certain of themselves than they were 50 years ago. While any of these statements might be true, they are practically impossible to prove scientifically. Still, I was struck by a report which concluded that today’s children are significantly more anxious than children in the 1950s. In fact, the analysis showed, normal children aged 9 to 17 exhibit a higher level of anxiety today than children who were treated for mental illness 50 yeas ago.

Why are America’s kids so stressed? The report cites two main causes: increasing physical isolation (隔离)brought on by high divorce rates and less involvement in community, among other things and a growing perception that the world is a more dangerous place.

Considering that we can’t turn the clock back, adults can still do plenty to help the next generation cope(应付).

At the top of the list is nurturing(培养)a better appreciation of the limits of individualism. No child is an island. Strengthening social ties help build communities and protect individuals against stress.

To help kids build stronger connections with others, you can pull the plug on TVs and computers. Your family will thank you later. They will have more time for face-to-face relationships, and they will get more sleep.

Limit the amount of virtual violence your children are exposed to. It’s not just from video games and movies; children see a lot of murder and crime on the local news.

Keep your expectations for your children reasonable. Many highly successful people never attended Harvard or Yale.

Make exercise part of your daily routine. It will help you cope with your own anxiety and provide a good model for your kids. Sometimes anxiety is unavoidable. But it doesn’t have to ruin your life.

1.The author thinks that the conclusions of any research about people’s state of mind are _______.

     A.surprising            B.confusing            C.illogical               D.questionable

2.What does the author mean by saying “we can’t turn the clock back” (Para 3)?

  A.It’s impossible to slow down the pace of change.

  B.The social reality children are facing cannot be changed.

  C.Lessons learned from the past should not be forgotten.

  D.It’s impossible to forget the past.

3.According to the analysis, compared with normal children today, children treated as mentally ill 50 years ago ________.

  A.probably suffered less from anxiety       B.were probably less self-centered

  C.were considered isolated physically        D.were considered less individualistic

4.The first and most important thing parents should do to help their children is ________.

  A.to provide them with a safer environment

  B.to lower their expectations for them

  C.to get them more involved socially

  D.to set a good model for them to follow

查看习题详情和答案>>

阅读理解

  In the more and more competitive service industry, it is no longer enough to promise customrr satisfaction.Today, customer “delight” is what companies are trying to achieve in order to keep and increase market share.

  It is accepted in the marketing industry, and confirmed(证实)by a number of researches, that customers receiving good service will promote business by telling up to 12 other people:those treated badly will tell their tales to up to 20 people, 80 percent of people who feel their complaints are handled fairly will stay loyal

  New attentions for customer care have come when people can obtain goods and services through telephone call centers and the Intemet.For example, many companies now have to invest(投资)a lot of money in information technology and staff training in order to cope with(应付)the “phone rage”-caused by delays in answering calls , being cut off in mid-conversation or left waiting for long periods.

  “Many people do not like talking to machines , ”says Dr.Storey Senior Lecturer in Marketng at City University Business School.“Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them.The aim is to make the customer feel they know you and that you can trust- the sort of comfortable feelings people have during face-to-face chats with their local branch manager.”

  Recommended ways of creating customer delight include:under-promising and over-delivering(saying that a repair will be sent out within five hours , but getting it done within two);replacing a faulty product immediately:throwing in a gift voucher(购物礼卷)as an unexpected “thank you” to regular customers ;and always returning calls , even when they are complaining.

  Aiming for customer delight is all very well, but if services do not reach the high level promised, disappointment or worse will be the result.This can be eased by offering an aplogy and an explanation of why the service did not meet usual standards with empathy(for example, “I know how you must feel”), and possible solutions(replacement, compensation or whatever faimess suggests best meets the case).

  Airlines face some of the toughest challenges over customer care.Fierce competition has convinced them that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather , unclaimed luggage and technical problems.

  For British Airways staff, a winning telephone style is considercd vital in handling the large volume of calls about bookings and flight times.They are trained to answer quickly , with their name, job title and a “we are here to help” attitude.The company has invested heavily in information technology to make sure that infomation is available instantly on screen.

 British Airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers requiring the highest standards of service.

  Customer care is obviously here to stay and it would be a foolish company that used slogans such as "we do as we please”.On the other hand, the more customers are promised, the greater the risk of disappointment.

(1)

We can learn from Paragraph 2 that

[  ]

A.

complaining customers are hard to satisfy

B.

unsatisfied customers receive better service

C.

Satisfied customers catch more attention

D.

well-treated customers promote business

(2)

The writer mentions “phone rage”(Paragraph 3)to show that ________

[  ]

A.

customers often use phones to express their anger

B.

people still prefer to buy goods online

C.

customer care becomes more attention

D.

customers rely on their phones to obtain services

(3)

What does the writer recommend to create delight?

[  ]

A.

Calling customers regularly

B.

Giving a “thank you” note.

C.

Delivering a quicker service

D.

Promising more gifts.

(4)

If a manager should show his empathy(Paragraph6), what would he probably say?

[  ]

A.

“I know how upset you must be.”

B.

“I appreciate your understanding.”

C.

“I’m sorry for the delay.”

D.

“I know it’s our fault.”

(5)

Customer delight is important for airlines because.

[  ]

A.

their telephone style remains unchanged

B.

they are more likely to meet with complaints

C.

the services cost them a lot of money

D.

the policies can be applied to their staff

查看习题详情和答案>>

违法和不良信息举报电话:027-86699610 举报邮箱:58377363@163.com

精英家教网