Would you like to be a king or queen? To have people waiting on you hand and foot? Many Americans experience this royal treatment every day. How? By being customers. The American idea of customer service is to make each customer the center of attention. Need proof? Just listen to the commercials. Most of them sound like the McDonald’s ad: “We do it all for you.” Actually, not all stores in America roll out the red carpet for their customers. But wherever you go, good customer service means making customers feel special.

People going shopping in America can expect to be treated with respect from the very beginning. Most places don’t have a “furniture street” or a “computer road” which allow you to compare prices easily. Instead, people often “let their fingers do the walking” through the store hot lines. From the first “hello”, customers receive a satisfying response to their questions. This initial contact can help them decide where to shop.

When customers get to the store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. In most stores, the clear signs that label each department make shopping a breeze. Customers usually don’t have to ask how much items cost, since prices are clearly marked. And unless they’re at a flea market or a yard sale, they don’t bother trying to bargain.

When customers are ready to check out, they find the nearest and shortest checkout lane. But as Murphy’s Law would have it, whichever lane they get in, all the other lanes will move faster. Good stores open new checkout lanes when the lanes get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you” from the clerk. Many stores even allow customers to take their shopping carts out to the parking lot. That way, they don’t have to carry heavy bags out to the car.

By quoting (引用) the McDonald’s ad: “We do it all for you”, the author intends to_______.

A. suggest that customers believe what commercials say deeply

B. show readers the American idea on good customer service

C. express all the stores pay much attention to the customers

D. persuade readers to choose the stores with ads correctly

In the USA, what may you do at first if you want to do some shopping?

A. To visit a professional street with lots of similar stores.

B. To compare prices in many shops in the same street.

C. To make phone calls and get better shopping choices.

D. To receive other customers’ answers to the questions.

The underlined words “a breeze” in Para.3 most probably means _________.

A. an easy job　　 B. a trouble　　           C. a funny thing　　     D. a boring task

Which of the followings shows American stores offer convenience to customers in this passage?

A. The store clerks don’t usually sit around watching TV or playing cards.

B. Some stores offer price bargain to the customers like a yard sale.

C. The clerks give customers a smile and a warm “thank you” after paying.

D. Some stores open new checkout lanes when the lanes are crowded.

Which of the following can be the best title of this passage?

A. Customer Service in America                     B. Excellent Stores in America

C. Shopping Rules in America                           D. Being King or Queen in America

　　假如你是李华，昨天学校为你们举办了十八岁成人仪式。请根据下列要点给你在美国的笔友发一封电子邮件，描述仪式过程并简述你的感受。

　　1．成人宣誓　2．感谢家长和老师的教育和培养　3．老师送贺卡　4．表演节目

　　注意：

　　1．邮件必须包括以上要点，要适当发挥；

　　2．词数：100左右；

　　3．开头结尾已为你写好。

　　生词：宣誓make an oath　仪式ceremony

　　Dear Tom，

　　Yours

　　Li Hua

张红从广告上得知某公司需要一名秘书后写信应聘。以下是张红的简历。年龄20岁，即将从职业学校毕业。专业：经济管理（business management）。学英语８年，会计算机。在过去三年中一直是本校学生报编辑之一，学习成绩在班上优秀。主要是本人喜欢办公室工作，相信能胜任秘书工作。如果能得到这个机会将十分感谢。请以张红的名义向公司写信应聘。

参考词汇：职业学校：vocational school；专业：major

注意： 1. 内容连贯，适当发挥。

2．　词数：100左右

　　　3．　开头结尾已给出，不计入总词数。

Dear Sir,

Through the ad, I know you need a secretary.________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

　　　　　　　　　　　　　　　　　　　　　　　Sincerely yours,

　　　　　　　　　　　　　　　　　　　　　　　Zhang Hong

What do Chinese college graduates have in common with ants? The recent 36 Ant Tribes about the life of some young people 37 flock （群集） to Beijing after 38 university，describes the graduates，like ants，as smart but 39 as individuals，drawing strength from living together in communities.

The book，which is based 40 two years of interviews with about 600 low-income college graduates in Beijing， 41 in mid-September，about a month ahead of an announcement by the Ministry of Human Resources and Social Security that 74% of the 6.11 million new graduates from universities and colleges had been 42 by Sept．1.

The book’s chief editor，Lian Sir，tells that piece of statistic says 43 about the real situation for many of these graduates．“I am always 　44　 how many of these employed college graduates are leading a happy life,” Lian said．“I hope this book could offer a window on these graduates，whose stories are 45　 known.”

The setting of the book is several so-called “settlement villages for college students” in the outskirts （市郊） of Beijing，where a large 46 of college graduates 47 ．Most of these graduates work for 48 or medium-sized businesses， 49 less than 2,000 Yuan a month．They live together because it’s 50: The rent in these communities is only around 350 Yuan a month．Many of them travel several hours a day for short-term jobs or job interviews.

Tangjialing，a small 51 20 kilometers from Tian’anmen Square，has around 3,000 52 villagers，but has become a 53 for more than 50,000 migrants （移民），most of whom 54 from universities or colleges all over the country．Lian describes the students’ 55 as five or six-storey buildings built by local farmers with 12 rooms on each floor and two or three people crammed （挤） together in each room of about 10 square meters．Up to 70 or 80 people share the same toilet and kitchen.

36．A．film 　　　　　　　　　 B．story 　　　　　　　　　 C．book　 　　　　　　　　 D．magazine

37．A．who 　　　　　　　　　 B．what 　　　　　　　　　　 C．which 　　　　　　　　 D．whose

38．A．leaving　 　　　　　　 B．entering 　　　　　　　 C．visiting 　　　　　　　　 D．enjoying

39．A．necessary 　　　　　 B．meaningless 　　　　 C．important 　　　　　 D．strong

40．A．in 　　　　　　　　　　　 B．on　 　　　　　　　　　 C．at　 　　　　　　　　　　 D．for

41．A．came up 　　　　　　　 B．came on 　　　　　　　 C．came along 　　　　　 D．came out

42．A．fired　 　　　　　　　　 B．interviewed 　　　　 C．employed 　　　　　　 D．trained

43．A．much 　　　　　　　　 B．little　 　　　　　　　　　 C．some 　　　　　　　　　 D．more

44．A．wondering　 　　　　　　 B．researching 　　　　 C．studying 　　　　　　 D．telling

45．A．seldom　 　　　　　　 B．well　　 　　　　　　　 C．always 　　　　　　　　 D．often

46．A．deal　 　　　　　　　　 B．plenty　 　　　　　　　 C．amount 　　　　　　　　 D．number

47．A．work　 　　　　　　　　 B．go　 　　　　　　　　　 C．relax 　　　　　　　　　 D．live

48．A．small　 　　　　　　　　 B．big　 　　　　　　　　 C．famous 　　　　　　　 D．unknown

49．A．earning　 　　　　　　 B．thinking 　　　 C．shopping 　　　　　　　 D．paying

50．A．expensive 　　　　　　 B．comfortable 　　　　　 C．cheap 　　　　　　　　 D．convenient

51．A．city　　 　　　　　　　 B．town　　 　　　　　　 C．community 　　　　　 D．village

52．A．original 　　　　　　　 B．young　 　　　　　　 C．rich 　　　　　　　　　　 D．poor

53．A．school 　　　　　　　　 B．hotel　　 　　　　　 C．home　 　　　　　　　 D．company

54．A．come　 　　　　　　　 B．differ　 　　　　　　　　 C．graduate 　　　　　　 D．suffer

55．A．lives　 　　　　　　　　 B．dormitories 　　　　 C．buildings 　　　　　　　 D．restaurants

完形填空（共20小题，每小题1.5分，满分30分）
When Wilson got to the airport, 36 flight was already being called 37 the loudspeakers. The day before he had given up his 38 for a morning flight and had booked（预定）an afternoon 39 instead. He had to go to the reservations（预定）desk to collect his 40ticket.
　　He apologized for being 41.The reservations clerk（预订票的职员）smiled and began to look through the reservations in front of her. Then her 42 disappeared and 43 began to look 44 .
　　“Your ticket doesn’t seem to be here, ” she said. “Let me check it with the computer. ”The　45 clicked（滴答声）and whirred（飕飕声）and 46 began to flash 47 , his flight was called a second time. Wilson became very 48 .  49 the girl looked 50 .
　　“There’s been a mistake. Your new ticket was sent to you by post. That’s why it isn’t here”, she said. 51 took her only a 52 time to write 53 a new one. Wilson managed to catch the plane just before it took 54 . “What a way to start a 55 !” he thought.