To: manager@tastytreat.com
Date: Monday, 7th October, 3:34 p.m.
From: raymondyuen@canada.net
Subject: Complaint
Dear Mr. Price,
I have eaten in your restaurant many times and have always been happy with the food and service. This makes what happened last Saturday even more disappointing(失望).
It was my son’s birthday so we booked a non-smoking table at your restaurant for 7:30 p.m. We arrived on time but were told that our table was not yet ready. At 8:00 p.m., we were given a table in the smoking area. I asked to move but I was told that there were no other tables. A lot of people were smoking so it was uncomfortable and unhealthy.
Our first waitress, Janet, was very polite and helpful. She gave us free drinks for waiting so long. Our food also came quickly and looked fresh and tasty. When my wife had eaten most of her meal, she found a dead cockroach(蟑螂)in her vegetables. She was shocked and wanted to leave. At first, the waitress told us it was a piece of garlic(作料).When we told her it had legs, she apologized
(="said" sorry) and took the food away.
We asked for the pay for my wife’ s meal bill, expecting not to pay for my wife’s meal. Nobody came. After 15 minutes, I asked to see the manager. The headwaiter told us that you were on holiday. I complained again about the horrible cockroach. He told me Janet had finished work. He didn’t believe my story and gave me a bill for three meals. I argued with him but was forced(被迫)to pay.
The waitress, Janet, was always friendly, but I would like an apology from your impolite headwaiter and a full refund(退款)for our meal. It cost $68. Until then, I will not be eating at your restaurant or recommending it to anyone.
You can contact me at 742-3254 or through e-mail if you want more information.
Thank you for your attention.
Yours sincerely,
Raymond Yuen
【小题1】 The headwaiter didn’t believe Mr. Yuen because _______.

  Premier（总理）Wen Jiabao was in Hunan to help direct disaster relief（减灾）work in the central Chinese province. Premier Wen Jiabao arrived in the city of Changsha, the capital of Hunan province, on Tuesday morning.

  He flew out of Beijing on Monday night, but had to land at Tianhe Airport in neighboring Hubei Province because of the bad weather in Hunan, before completing his journey by train.

  He said the crisis(危机)there means the government can’t wait any longer.

  Wen Jiabao said, “Our task in Hunan province is to restore（恢复）the electricity supply and rail operation between Changsha and Shaoguan．If we finish that successfully, it will built up the confidence of the whole nation in combating (与战斗) disaster.”

  The Premier also warned that the situation is still continuing, and said all efforts should be made to prepare for the worst. He expressed his confidence in the province’s capability to deal with the disaster in a short time．

Wen later went to, see the families of the three workers in the Hunan Electric Power Company, who lost their lives in rescue work. He said the people and the country won’t forget them for their work．

  The Premier also visited the Changsha Railway Station and spoke with passengers stranded（使搁浅）there．

  Wen Jiabao said, “I’m so sorry that you are all stuck（滞壁, 困难）here. We are fighting against time to restore, the power grids（电网）. Once the repairs are finished, railway services will resume（恢复）. And you will be going home for the Spring Festival soon! I wish you a happy Spring Festival. Thank you!”

  In the afternoon, Wen Jiabao travelled along the Beijing – Zhuhai highway（京珠高速）and stopped in the hardest—hit area of Majiahe in Xiangtan city. Wen said electricity company employees have done well in dealing with the disaster there. They not only protected the power grids in Hunan, but also assisted（协助）their counterparts in neighboring Guizhou province. Wen said he appreciates their contribution.

  Also on the Beijing – Zhuhai highway Wen visited the Changtan Highway workers who have done well in dealing with the disaster there. They not only protected the power grids in Hunan, but also assisted their counterparts in neighboring Guizhou province. Wen visited the Changtan Highway workers who have been engaged(参加)in relief work for 6 days. The premier expressed his appreciation to them as well.

  1．The passage is a（an）            .

    A．story                   B．report                  C．guide                     D．instruction

  2．Why did Premier Wen Jiabao come to Hunan

    A．He came to help direct disaster relief（减灾）work. 

    B．he wasn’t busy.

    C．it snowed heavily in the central Chinese province

    D．A, B and C

  3．According to the passage, how many workers in the Hunan Electric Power Company did rescue work?

    A．Three                  B．One                     C．Two                      D．Four

  4．Did Premier Wen Jiabao promise that passengers stranded in the Changsha Railway Station could go home three days later? 

    A．Yes，he did．                                         B．No he didn’t．

    C．Yes he does．                                            D．We don’t know．

  5．Which statement is not right?

    A．Premier Wen Jiabao said the people and the country will remember the workers in the Hunan Electric Power Company died in rescue work forever.

    B．The crisis there means the government can’t wait any longer.

    C．Premier Wen Jiabao flew to Changsha on Tuesday morning.

    D．The Changtan Highway workers worked there without rest for 6 days.