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　　A new supermarket put on a notice inside the entrance．It said, “Remember, once a week, one of our customers(顾客)gets free goods(things that cost nothing)．This may be your lucky day!” All the housewives who went to the supermarket had one great hope：to be the lucky customer who didn’t have to pay for her shopping．

　　For several weeks Mrs．Blake hoped to be the lucky customer．Unlike many other customers, she never gave up hope．The cupboards in her kitchen were full of things she did not need．She dreamed of the day, when the manager of the supermarket would come and say to her, “Madam, this is your lucky day and everything in your basket is free．”

　　One Friday morning, after she finished her shopping and had taken all the things to her car, she found that she had forgotten to buy tea．She went to the supermarket, got the tea and went towards the check-out．As she did so, she saw the manager of the supermarket come to her．“Madam,” he said, “congratulations! You are our lucky customer and everything in your basket is free!”

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　　A new term has begun．Teachers are 　　1　　 about the fact that new students are not easy to handle．They like to bring cellphones and MP3 players to school．What is 　　2　　, some students even use cellphones to do with out-of-class matters in class, or sometimes just for fun．Some other students listen to MP3 players when they are having a lesson that they are not interested in．

　　Are these new students really that 　　3　　? 'Yes, ' says Delaney Kirk, a professor at Drake University．　　4　　 she adds it's not their fault．Instead, the things that they bring into school－cellphones, MP3 players and so on－and the teachers are to blame．Kirk first began thinking about students' manners six years ago．‘I had my first class in which students were sleeping or talking to each other．It seemed that learning well 　　5　　 nothing to do with them, ' she says．'At first, I got worried about this, but then I said to myself, "You're teaching 　　6　　, and you need to manage this…These students need to know more about manners．It's time to help them develop some good 　　7　　．They shouldn't waste time doing nothing when they are young．Sooner or later, they might regret the time they have wasted．"'

　　Kirk also 　　8　　 a list of suggestions to help teachers better manage their classes．The following are among her suggestions：

　　●Tell students how they will benefit by taking the class．On the first day of class, emphasize its importance 　　9　　 giving some homework that students must turn in next time．

　　●Do not allow them to bring cellphones and MP3 players to the class at all．

　　●Decide 　　10　　 formal and informal the class will be．