A passenger（乘客）told an air hostess（空姐）that he needed a cup of water to take medicine when the plane just took off. She told him that she would bring him the   26 soon.
Twenty minutes   27 , when the passenger's ring for service sounded, the air hostess realized it at once. She was kept so busy that she   28  to bring him the water. Therefore, the passenger was held up（延迟）to take his medicine. She hurried over to him with a cup of water, but he  29 it．
In the following hours on the flight,   30 time the air hostess passed the passenger, she would ask him with a smile  31 he needed help or not. But the passenger never    32 her words.
When he was going to get off the  33 ，the passenger asked the air hostess to hand him  the passengers' booklet（意见簿）．She was very  34 . She knew that he would write down  sharp (刻薄的) words, which might make her  35 the job.  36   with a smile she handed it to him.
Off the plane, she   37  the booklet and smiled, for the passenger put it, "On the flight, you asked me if I needed help for twelve times  38 . How can I refuse   39  twelve sincere (真诚的) smiles?"
That's right! It was the twelve smiles of the air hostess that touched（感动）the passenger  40  and of course she wouldn't lose her job!

A passenger told an air hostess that he needed a cup of water to take his medicine when the plane just took off. She told him that she would bring him the water in ten minutes.
The air hostess was kept so busy that she forgot to give him the water. As a result, the passenger was held up(延误) to take his medicine. Thirty minutes later, when the passenger’s ring for service sounded, she hurried over to him with a cup of water, but he refused.
In the following hours on the plane, each time the air hostess passed by the passenger, she would ask him with a smile whether he needed help or not. But the passenger never answered a word..
When he was going to get off the plane, the passenger asked the air hostess to hand him the passenger’s booklet. She was very sad. She knew that he would write down sharp words, but with a smile she handed it to him.
Off the plane, she opened the booklet, and smiled, for the passenger put it, “On the flight, you asked me whether I needed help or not for twelve times in all. How can I refuse you twelve sincere smiles?”
That’s right! Who can refuse twelve sincere smiles from a person?
【小题1】Ten minutes later, the passenger didn’t get the water, because _______.