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Tokyo each year. What makes these places an almost universal attraction? What makes foreign kings and
queens and other important people want to visit these Disney parks? Well, one reason is the way they are
treated once they get there. The people at Disney go out of their way to serve their "guests", as they prefer to
call them and to see that they enjoy themselves.
All new employees (雇员), from vice presidents to part-time workers, begin their employment by attending
Disney University and taking "Tradition I". Here, they learn about the company's history, how it is managed
and why it is successful. They are shown how each department relates to the whole. All employees are shown
how their part is important in making the whole part a success.
After passing "Tradition I", the employees go on to more specialized training for their specific jobs. No
detail (细节) is missed. A simple job like taking tickets requires four eight-hour days of training. When one
ticket taker was asked why it took so much training for such a simple ordinary job, he replied, "What happens
if someone wants to know where the restrooms are, when the parade starts or what bus to take back to the
campgrounds? …We need to know the answers or where to get them quickly. Our constant aim is to help
our guests enjoy party."
Even Disney's managers get involved (参与) in the daily management of the park. Every year, the
managers leave their desks and business suits and put on special service clothes. For a full week, the bosses
sell hot dogs or ice cream, take tickets or drive the monorail, and take up any of the 100 jobs that make the
entertainment park come alive. The managers agree that this week helps them to see the company's goals more
clearly.
All these efforts (努力) to serve the public well have made Walt Disney Productions famous. Disney is
considered by many as the best mass service (群体服务) provided in America or the world. As one long-time
business observer once said,"How Disney treats people, communicates with them, rewards them, is in my
view the very reason for his fifty years of success…I have watched, very carefully and with great respect
and admiration, the theory and practice of selling satisfaction and serving millions of people on a daily basis,
successfully. It is what Disney does best."
B. must learn several jobs
C. begin as ticket takers
D. have already attended Disney University
B. see that their guests enjoy themselves
C. be able to answer all kinds of questions
D. keep their important guests happy
B. remind themselves of their beginning days at Disney
C. have a better view of the company's aims
D. replace employees on holidays
B. Universal Attraction: Disney Parks
C. Training is Disney
D. How to Make Guests Happy
根据短文内容回答问题。(Answer the questions according to the passage．)
About one hundred years ago many educated people learned and spoke French when they met people from other countries, Today most people speak English when they meet foreigners．It has become the new international language．There are more people who speak English as a second language than people who speak English as a first language．Why is this?
There are many reasons why English has become so popular．One of them is that English has become the language of business．Another important reason is that popular American culture(like movies, music, and McDonald's)has quickly spread throughout the world．It has brought its language with it．
Is it good that English has spread to all parts of the world so quickly? I don't know．It's important to have a language that people of the Earth have in common．Our world has become very global and we need to communicate with one another．On the other hand, English is a fairly complicated language to learn and it brings its culture with it．Do we really need that?
Scientists have already tried to create an artificial language that isn't too difficult and doesn't include any group's culture．It is called Esperanto．But it hasn't become popular．Maybe the popularity of English won't last that long either．Who knows? There are more people in the world who speak Chinese than any other language．Maybe someday Chinese will be the new international language．
1．What was the international language 100 years ago?
_________________________________
2．Which group is larger－people who speak English as a first language or people who speak English as a second language?
________________________________
3．What are the two reasons why English has become so popular today?
________________________________
4．What are the two reasons why English isn't a good international language?
________________________________
5．What is Esperanto?
________________________________
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Do you want to be the best student in your class? Be the envy of all of your friends in school and be the p 1. of your teachers and parents !
First, a best student must study hard. This is the primary task of a student. Remember, if you don’t do anything, you will be nothing. Ask questions in class if you do not understand something. In addition, try to enjoy all the s 2. you learn at school and work hard on them. It seems that hard-working students can have success more e 3. .
Second, good study habits are very useful. For example, when you prepare for a test, make s 4. that you have all of the proper materials including books, pencils, paper, calculators, etc. Underline the words that you do not understand. And try marking some of the themes mentioned in the book. Then, come up w 5. study questions and try to answer them. You’d better stop to have a r 6. every hour to refresh your memory
Don’t forget to try asking your parents for h 7. . They have personal learning experiences and can help you with your studies in many ways. Usually, the students who ask their parents for help can do b 8. in class than those don’t.
Lastly, remember to never give up. You are already on
your way in becoming the best student! The t 9. is that it doesn’t
matter to fail if you pick yourself up and try even harder. A 【小题10 】 a lot of the famous people were all once
failures(失败), they never lost heart 
and managed to climb to the top and succeed.
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Do you want to be the best student in your class? Be the envy of all of your friends in school and be the p 1 of your teachers and parents !
First, a best student must study hard. This is the primary task of a student. Remember, if you don’t do anything, you will be nothing. Ask questions in class if you do not understa
nd something. In addition, try to enjoy all the s 2 you learn at school and work hard on them. It seems that hard-working students can have success more e 3 .
Second, good study habits are very useful. For example, when you prepare for a test, make
s 4 that you have all of the proper materials including books, pencils, paper, calculators, etc. Underline the words that you do not understand. And try marking some of the themes mentioned in the book. Then, come up w 5 study questions and try to answer them. You’d better stop to take a r 6 every hour to refresh your memory.
Don’t f 7 to try asking your parents for help. They have personal learning experiences and can help you with your studies in many ways. Usually, the students who ask their parents for help can do b 8 in class than those don’t.
Lastly, remember to never give up. You are already on your way in becoming the best student! The truth is that it doesn’t m 9 to fail if you pick yourself up and try even harder. A 10
a lot of the famous people were all once failures, they never lost heart 
and managed to climb to the top and succeed.