Millions of people pass through the gates of Disney’s entertainment parks in California, Florida and Japan each year. What makes these place an almost universal attraction? What makes foreign kings and queens and other important people want to visit these Disney parks? Well, one reason is the way they’re treated once they get there. The people at Disney go out of their way to serve their “guests”, as they prefer to call them, and to see that they enjoy themselves.

All new employees, from vice presidents to part-time workers, begin their employment by attending Disney University and taking “Traditions(传统)I”. Here, they learn about the company’s history, how it is managed, and why it is successful. They are shown how each department relates to the whole. All employees are shown how their part is important in making the park a success.

After passing “Traditions I”, the employees go on to do more specialized training for their specific(具体的)jobs. No detail(细节)is missed. A simple job like taking tickets requires four eight-hour days of training. When one ticket taker was asked why it took so much training for such a simple, ordinary job, he replied, “What happens if someone wants to know where the restrooms are, when the parade starts or what bus to take back to the campgrounds?…We need to know the answers or where to get them quickly. Our constant aim is to help our guests enjoy the party.”

Even Disney’s managers get involved in the daily management of the park. Every year, the mangers leave their desks and business suits and put on special service clothes. For a full week, the bosses sell hot dogs or ice cream, take tickets or drive the monorail(单轨车), and take up any of the 100 jobs that make the entertainment park come alive. The managers agree that this week help them to see the company’s goals more clearly.

All these efforts to serve the public well have made Walt Disney Productions famous. Disney is considered by many as the best mass service provider in America or the world. As one longtime business observer once said, “How Disney treats people, communicates with them, rewards them , is in my view the very reason for his fifty years of success… I have watched, very carefully and with great respect and admiration, the theory and with great respect and admiration, the theory and practice of selling satisfaction and serving millions of people on a daily basis, successfully. It is what Disney does best.”

76. The first day they come to Disney parks, all new employees      .

  A. begin by receiving on-the-job training

  B. must learn several jobs

  C. begin as ticket takers

  D. have already attended Disney University

77. Each year, managers wear special service clothes and work in the park to      .

  A. set a good example for employees

  B. remind themselves of their beginnings at Disney

  C. gain a better view of the company’s objectives

  D. replace employees on holiday

78. Which of the following is NOT true according to the passage?

  A. Tourists learn the history of Disney in its entertainment parks.

  B. Disney attracts people almost from all over the world.

  C. Parades are regularly held in Disney’s entertainment parks.

  D. Disney’s managers are able to do almost all kinds of work in the Disney parks.

79. This passage is mainly about      .

  A. how Disney employees are trained

  B. the history and traditions of the Disney enterprises

  C. why Disney enterprises make a lot of money

  D. the importance Disney place on serving people well

John Smith was a writer, who wrote detective stories for magazines(杂志), though he never dealt with criminals(罪犯). One evening he could not finish an end for a story. He sat in his study(书房), but he had no ideas. So he decided to go to the cinema.

When he came back, he found that he had had a visitor. Someone had broken into his house. The visitor had had a drink, smoked several of his cigarettes and had read his story. The visitor left him a note.

“I have read your story and I don’t think it is very good. Please read my suggestions and you can finish it. By the way, I am a thief. I’m not going to steal anything tonight. But if you become a successful writer, I will return.”

John read the thief’s suggestions. Then he sat down and wrote the rest of the story. He is still not a successful writer, and he is waiting for his “visitor” to return. Before he goes out in the evening, he always leaves a half-finished story in his study.

71. Detective stories are stories about      .

  A. science        B. children

C. the future      D. the police

72. John went to the cinema because      .

  A. he was too tired

  B. he wanted to look for a thief

  C. he could not finish his story and hoped to get some ideas

  D. he wanted to enjoy himself in the cinema

73. The visitor came to John’s house in order to      .

  A. steal something      B. read the story

  C. have a drink        D. visit the writer

74. The visitor      .

  A. stayed in John’s house for a night

  B. took some of John’s things away

  C. left John some advice

  D. was a good friend of John’s

75. John would like to      .

  A. have a talk with his visitor

  B. get more ideas from the visitor

  C. make friends with the visitor

  D. catch the visitor and take him to the police

Hobbs was an orphan. He worked in a factory and every day he got a little money. Hard work changed him thin and weak. He wanted to borrow a lot of money to learn to paint pictures, but he did not think he could pay off the debts.

One day the lawyer said to him, “One thousand dollars, and here is the money.” As Hobbs took the package of notes, he was very dumbfounded. He didn’t know where the money came from and how to spend it. He said to himself, “I could go to find a hotel and live like a rich man for a few days; or I give up my work in the factory and do what I’d like to do: painting pictures I could do that for a few weeks, but what would I do after that? I should have lost my place of the factory and have no money to live on. If it were a little less money, I would buy a new coat, or a radio, or give a dinner to my friends. If it were more, I could give up the work and pay for painting pictures. But it’s too much for one and too little for the other.”

“Here is the reading of your uncle’s will,” said the lawyer, “telling what is to be done with this money after his death. I must ask you to remember one point. Your uncle has said you must bring me a paper showing exactly what you did with his money, as soon as you have spent it.”

“Yes, I see. I’ll do that.” said the young man.

66. He wanted to borrow money because he wanted to      .

  A. study abroad       B. work abroad

  C. pay for the debts    D. learn to paint pictures

67. Hobbs was dumbfounded on receiving the money because he thought      .

  A. the money was too much

  B. the money was too little

  C. he would be dismissed

  D. the lawyer meant to punish him

68. With the money he got, first Hobbs      .

  A. planned to have a happy life for a few days

  B. decided to give up his work in the office

  C. was to give a dinner to his friends

  D. had no idea what to do

69. What Hobbs was asked to do was      .

  A. to tell the lawyer what he did with the money after spending it

  B. to read his uncle’s will

  C. to tell the lawyer what was to be done with the money

  D. nothing but to buy some pictures

70. What Hobbs really loved to do was      .

  A. working in the factory

  B. living in a fine hotel

  C. painting pictures

  D. saving the money

“What part of the States do you come from?”

“I’m not American. I’m Canadian.”

This is a mistake that Europeans often make. Many Americans, too, admit that it takes them a while to tell if it’s an American talking or Canadian. This upsets(使……不安)some Canadians, because they want people to recognize them as Canadians. They want everyone to know that Canada is an independent(独立的)nation with its own special character.

American English was probably brought to Canada by the Loyalists(忠于北方者)who fled there during the Revolutionary War (1776~1783), for even as late as 1813. Eighty of percent of all British Canadians had come from the USA.

From the very first, Canada was a country with two languages, neither of which influenced(影响)the other very much, because the French and British spoke to each other so little. Canadian English has always remained very like American English, and the influence of the Indian and Inuit languages was no greater than the influence of French. But here are some important words that have found their way via(通过)Canadian dictionaries into British Dictionaries.

61. The sentence “I’m not American, I’m Canadian.” suggests      .

  A. Canada is beautiful country

  B. Canadian English is not quite different from American English

  C. Canadians think Canada is a more developed country

  D. Canadians think that there is independence

62. It isn’t easy for Europeans even for Americans to tell       from      .

  A. American English; British English

  B. Canadian English; American English

  C. Canadian English; British English

  D. British English; Scottish English

63. The two languages spoken in Canada refer to      .

  A. British English and American English

  B. English and Latin

  C. French and English

  D. Canadian English and American English

64. Generally speaking, Canadian English is the same as American English because      .

  A. Canada is connected with the USA

  B. most of the British Canadians had come from the USA

  C. the population of Canada is smaller than that of the USA

  D. Canadians want to follow Americans

65. With the help of      , some American English new words come into British English.

  A. the Revolutionary War

B. Indian language

  C. the Loyalists

D. Canadian dictionaries

                 

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