5.听下面一段对话,完成第l6至第20五道小题,每小题仅填写一个词.听对话前,你将有20秒钟的时间阅读试题,听完后你将有60秒钟的作答时间.这段对话你将听两遍.
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Customer Complaint Form(客户投诉表) | |
Customer | Thompson Electronics |
Problem | A (16)wrong delivery: ●Printers ordered:25 HW (17)3C56/3c56 ●Printers delivered:25 HW56 |
Cause | A computer (18)systemproblem |
Solution (解决方案) | ●Post the correct order(19)special delivery •Put a$300 (20)credit 0n the customer'S account |