题目内容
When you were looking for a reliable, honest auto mechanize, how did you find him? Before you went into that restaurant you recently tried, how did you know that it served great good? If you are like most people on the planet, you want to lower your risk of a big ugly surprise so you asked people you trust to refer to a business they trust. Marketers call this friend-to friend recognition of business “word-of mouth advertising.
When you do a treat job for your customer for a band job, people are going to talk about your business. Unfortunately, because we humans seem to feel negative emotions more intensively than positive ones, there’re more likely to tell more of our friends about bad experiences with busyness than positive ones. Understand this: customer believes their own experience. You can’t make them believed that your company is wonderful when they felt they were treated badly.
So, to get positive word-of-mouth going for your business in this service- based economy, you’ve got to do a really outstanding job for everyone, exactly.
And when you do, you build a great reputation. That takes time. But it forms a close link with your customers in a way that no advertising and no promotional coupon ever could.
The good news is that because there are so many different businesses chasing after your customers’ money, people want to know whom they can trust. So people are going to be talking about you. Create a free sales force for your business an army of delighted customers who tell everyone that they know how good your company is to do business with. That’s great antidote to defectionitis.
64. What is the main topic of this passage?
A. A good name will bring you money.
B. A person should rely on his friends for business.
C. Advertising can make customers believe its wonderful.
D. A company can rely on its associates to survive.
65. According to the passage, whether we go to a place or not depend on ____.
A. business fames B. media assistance
C. particular recognition D. associates’ recommendation
66. When you do an outstanding job in service, you will surely _____
A. Make more money than you expect
B. Have a mutual understanding with your customers
C. Build a great reputation immediately
D. Earn your fame as well as advertise for your company
67. The underlined word “defectionitis” probably means ______
A. service imperfection B. customers’ distrust
C. customers’ protection D. service advertisement
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阅读下面短文，根据以下要求：1）汉语提示；2）首字母提示；3）语境提示, 在每个空格内填入一个适当的英语单词，所填单词要求意义准确、拼写正确
Do you like friends who can teach you a lot every day ? Books are
s friends because they bring knowledge to us and keep us 76. company through our life. They are so （有价值）that libraries 77.
are built to (存放) them . Almost all great men are lovers 78.
of books.Franklin said that it was books that l him to success 79.
and that he could have achieved nothing w books .Books are the 80.
holders of mankind's ( 经验 ) and imagination .They enable 81.
us to see through the past and predict the .So when you open 82.
a book , you would get into a world you have never been 83.
before . A good book is a good teacher that h you to get 84.
over difficulties .No matter what you are, or old , poor 85.
or rich , books are your devoted friends .Love books and love life .